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March 2024 by Ana
I recently had my iPhone's cracked back glass repaired at this place .
Unfortunately, my experience was far from satisfactory. Just one week after the repair, the glass cracked again from the inside, indicating that the job wasn't done properly. When I contacted them to address the issue, they refused to replace it and instead offered a discounted rate of $120, insisting on cash payment only. This shady behavior is unacceptable. Not only did I originally pay $200 for the repair, but their insistence on cash payment raises serious concerns about their business ethics.
Needless to say, I will not be returning to this establishment for any future repairs, as their lack of competence and questionable practices have left me extremely dissatisfied.
Furthermore, when I brought the issue to their attention, they examined the glass and acknowledged that the crack originated from within, confirming it wasn't due to external damage. Despite this admission, they remained uncooperative and refused to rectify the situation. Even when I mentioned my intention to leave a negative review, their dismissive and rude attitude persisted. It's evident that this establishment lacks both integrity and customer service, making it clear that it's not a reputable place for any repair needs.
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February 2024 by Carina Mohr
Simply good service. Reasonable prices. Integrity.
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February 2024 by Justin R.
My iPhone lower speaker didn't work & needed replacement. I normally go to another repair shop but was in the Beverly Connection are where this shop is. Great location & easy to find. I told Efrain the volume problem I was having & he knew right away what needs to be done. It would cost $79 & 45 minute waiting time. I called the other repair shop & they wanted to charge $89'with 2 hours wait. I decided to have Efrain fix my phone & went to do some shopping at the Beverly Connection mall while waiting. He fixed the phone within the 45 minutes & had it working perfect again. I like that he gave me the defective old speaker piece to show he had replaced with new one. It was cool to see what I was paying for. I had a great experience & will definitely go back to see Efrain for future repairs.
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November 2023 by Gisele Bayar
fast and kind
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October 2023 by Maria silva
The true measure of an honest shop is not when all is good but rather when a repair goes wrong and if they stand behind it, or not. We had a problem with the repair. No questions asked; they took it and fixed their repair perfectly. We've been to this location several times and have nothing but good things to say about Efron. We've never had a problem with a repair until now and now we know they stand behind what they fix. Highly recommended. Thanks Efron!!
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October 2023 by Kelly Kang
I had the pleasure of experiencing at Beverly Connection for iPad screen repair, and they deserve all the praise it gets. Thank you for a job well done!
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July 2023 by P G.
Sigh... right after I got my phone back, it started overheating and having trouble connecting to internet. I found out later that just patting the interior of the phone dry (what this place did) is *not* a good idea for water damage. So while this guy was personally nice, this place is *not knowledgeable* about water damage. They may be good for other services, I don't know, but dont bring a water damaged phone here.
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June 2023 by Mr B
Kev is a life saver and such a sweet individual!!! My mother's phone was broken and he stopped his work and fixed it in less then 30 minutes!!!
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April 2023 by Sarah P.
Wonderful place. Fast and reasonable pricing . Highly recommend - fixed my camera lens and they were helpful
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March 2023 by Zachary Winick
Spotty quality at best. Haven’t had a screen replaced many times but there must be a better place to do it.Went in to have an iPhone 10 screen replaced. Asked before to make sure the screen would be flush with the bezel of the phone and the guy assured me it would. Went back 20 mins later to pick it up and it definitely was not. Very high edge, doesn’t feel smooth. He said that’s just how it is.Noticed later that there was a small scratch under the screen and returned to show him. Same guy replaced it with a fresh screen.Seemed ok at first, but the new screen is tweaking, flashing when unlocking, unresponsive in certain areas and not functional with certain motions.Maybe this is as good as it gets, but I can’t say I recommend the place.
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December 2022 by Sam S.
Do not waste your money here unless you absolutely have too. The screens they use are NOT real apple parts and your phone will let you know before they do. Charged me a LARGER number to fix the screen AGAIN because it was in the end of November and now it's a different month. Paid 80$ plus tax last time to be charged 141$ this time around. Even the cases they sell are fake my pop socket broke off 15 minutes after purchase.
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November 2022 by Francis C.
I went to Apple Store at Beverly center . They are charging me $540 . I went across the street and found his shop . He fixed my fone he . Didn't even want me to pay him . Efrain is the best !!! I would recommend his shop to my friends and family !!!
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September 2022 by Alina Jemaprais (Жемапри)
The guy from this store, his name is Efrain gives excellent service, I definitely recommend you visit this store. I was sad that there are no places around to change the case for my 11 pro, but here you can find it! Thanks for service ??
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September 2022 by Kyle H.
Buyer beware. Replaced my iPhone display with a very cheap replacement despite paying $200. It worked for about 90 days then began flickering and eventually went dead. I took it back and they said they only have a warranty for 30 days and did nothing. I offered $100 to replace the display, they balked heavily, but finally agreed. This display was even cheaper and worse than the first one, bad colors, too bright, fuzzy fonts, and just 4 DAYS LATER, this screen went out. They said I must've dropped it and broken an OLED, absolutely false, and always in a very sturdy case. They refused to help or give me my money back or replace the display. I then took it to another repair person, they said the display/digitizer had not been connected correctly when re-assembled. So, they just have very bad, cheap displays, save your money. Either go to Apple or better repair business, they're all about taking your money and selling a crap product. Stay away.
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September 2022 by Trevan Meador
They swapped out a burn out chip for me and had it done in like 30 minutes! Definitely recommend!
