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September 2024 by Nanoiaa
We brought my car back twice for an issue to be fixed and both times the car was kept overnight and the issue was not fixed. My main problem is the very poor communication and zero customer service that our service advisor (Paul) had. He did not communicate clearly with us, just sent a message and we couldn’t reply back due to an error on the dealer end. Of course he didn’t call to follow up and when we were able to finally reach him (after calling 3 times & leaving multiple voicemails) he did not care to apologize, was rude and inappropriate. Clearly the dealer needs to do a better job in training their associates in customer service!!
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September 2024 by Keller Morgan
It is not even crowded, yet it has taken over 2 hours to simply deactivate a key. Their service has been poor and they said it would be 30 minutes when it started.
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September 2024 by Jacob Koo
Remember to ask for Kyle Zhao. He was so sincere and considerate as I was buying my new 840i, making it a really great car buying experience.
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September 2024 by Pouya Etemadi
The five star is dedicated to @Neda Shahrokhi!
She is the best person in this field that you want to know, she doesnt care about if you are new or old client or if you are from US or another country, she believes in delivering a top notch customer experience and she does her best to help you. I got to know her after calling a few BMW dealerships as I was going through a major relocation from Canada to US and no one had any willingness to help despite of my long term relationship with BMW Canada except for Neda who truely understood situation and my expectations from this brand!!! She truely well deserves her global performance recognition!
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September 2024 by Alice Lee
Wael was extremely caring and helpful to help me with my purchase!
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September 2024 by Kriszia Diaz
Worst customer service! They are rude and condescending. If you have a choice choose another dealer.
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September 2024 by James Choi
Ask for Belash. He'll treat you right. Friendly service... not pushy at all. I always enjoy dealing with Belash.
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September 2024 by donna mckenna
Lucas was amazing walked out with a great car
Would def recommend
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September 2024 by Hattan
BMW BH always the best in the business, when u visit their ask about Saleh, he can help you far and beyond. And as always BMW a ride for life
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August 2024 by Yacine Bennour
Saleh was an amazing fella to work with. He’s communicative; tells you exactly what’s going to happen and what’s needed. No time wasted. I bought out of state. I came in the morning car was washed up beautiful work of art. Saleh was there and present for any questions, no pressure or rush. He worked hard to get me the deal I wanted, no silly negotiations that waste time, I told him my budget he said “Ok”, 20 minutes later he calls me telling me he made it happen! I was shocked. Finance department is also fabulous, straight to the point. They don’t force you to buy anything, everything is written and explained. All around 10/10 experience, cars they sell are amazing as well!
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August 2024 by Ben Kassis
Ara was great, and made the purchase process smooth and easy
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August 2024 by Marr
I have often driven by BMW of Beverly Hills in my twenty-five years in Los Angeles, but I never thought to go in. I thought maybe the salespeople would be stuck up. However, I saw a deal online, called in, and connected to Kate. I am so glad that I took a chance. Kate is one of the most down-to-earth, caring, and knowledgeable car salespeople I have ever met. She showed that I was more than a customer. She treated me as if she were helping a family member buy a car and made sure that I got the best deal possible and the best car. She made me feel comfortable, and the car-buying experience was seamless and stress-free. I can't sing enough praises for her. She was nice to my friend as well. I will send everyone I know to her. She is truly a gem to BMW of Beverly Hills and a genuine, thoughtful, and respectful person. She ensured that I walked away with the car of my dreams, and I am very grateful for her excellent customer service skills.
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August 2024 by Raydel Caceres
Everyone knows how stressful can be buying or getting a new car this days but if you have a wonderful positive helpful human helping you believe me your experience is going to be very different and that’s why I loved working with Kate she was wonderful give her a chance you won’t regret it!
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August 2024 by Todd Goldberg
5 start customer service.
I live in the East Valley, but BH BMW was a superior experience from initial contact through negotiation to onboarding
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August 2024 by Gary Gooden
Ashkan Zarkoub was my sales representative and was absolutely fantastic. Kudos to your dealership.
