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March 2023 by Rachel A
The two staff in the store were stand-offish to the point of being rude, until it became clear that we were going to spend $200 on beads. Then they completely changed their tune and became super friendly. If the staff reconsidered their approach to customer service they could have had a repeat customer given their lovely bead selection. Isn’t it good practice to be polite to any potential customer regardless of what they look like?
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December 2022 by Alex A.
I was in the area and wanted to check out some beads so I dropped by and was able to spend about an hour or so looking through all the pendants and accessories. I was greeted by one of the workers sitting behind the counter but otherwise pretty much ignored, lol. I was disappointed by the customer service I received, there was no casual conversation or offering to help. Although when I did ask for assistance one of the lady's did help me with all I needed but it was basically me asking her to look at things and she'd pull them out, she didn't seem like she didn't want to help me but she also didn't offer anything outside of that aside from "pretty" when we were looking through all the boxes. I even asked her, "do you do a lot of crafting or jewelry making?" and she simply said "oh, yeah". Go girl, give me nothing! They have a large selection of small pendants on the floor and I spent a majority of my time looking through them. The pendants are organized by likeness it seems but they are all pretty random and I wasn't really impressed. To be honest, I stared at the selection of beads they had on the walls but NOTHING really called to me. The only thing that did were the strings of pearls hanging behind the counter but I freaking love pearls! I was pleasantly surprised to find some ceramic and Murano beads at the entrance but I was wishing they had a larger collection as it was just decent. So, here is my tip... the treasure is really in the glass cases they use for counters, if you want to find some things you like, definitely ask to see some of their boxes of findings, more precious and also singular beads and more! I really got excited when I started asking the ladies that worked there to see some of their sterling silver pendants and findings because that's what I really look for. They did also have BEAUTIFUL strings of Baroque pearls I wished so dearly to buy, I have never seen Baroque pearls at any bead store!
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March 2022 by Michele R.
I went in the store to buy some storage jewelry items. They didn't have the kind I was looking for. While there I looked at a tray of beads strands and end up buying some. Denise was very gracious and patient the whole time as the store was empty of other customer. My problem with this store is their policy of no exchange / no refund. Even so I feel responsible for not taking more attention to their signs ! or asking about their policy before paying for my purchase I only noticed the red ink stamp Denise put on the back of the receipt when I was home and I had decided to return or exchange one strand. It took place yesterday late afternoon. I called Denise this morning who confirm no return/ no exchange, emphasizing that signs are all over the store. While this ironclad policy is understandable it is also debatable. There is always an exception to the rule that is not abused and a first time. Entering I felt that this store was not a high end merchandise place but looked anyway. I end-up outrageously overpaying for the strands I bought. I broke my rule of no impulse buying/ do research first. M. G.
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March 2022 by Yvonne B.
I started coming to the Bead Source 8 years ago. I had to make a necklace for a costume for my daughter. Since that time I have become a regular and have learned new skills all thanks to the help and inspiration from Denise and Sue. They are patient, thoughtful and encouraging. Every time I go I get inspired to make some new by the jewelry they are wearing which they make themselves. They always offer suggestions to what will work with my own projects. I really cannot say enough great things about them and the store. A true gem.
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January 2022 by Sharon H
Just like a treasure hunt. So much fun. The employees are so friendly and patience
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January 2022 by Loren B.
I don't know where to start, oh okay how about the pricing is highly inconsistent, non-existent, or encrypted. The staff are each nasty pieces of work in their own right. They talked me into purchasing a discount card at one point but then conveniently couldn't find it whenever I tried to shop. When it expired they managed to find it again just in time to urge me to pay the renewal fee. The natural stone beads are of very poor quality and the stones for the mineral chips that are supposed to be buffed smooth are sharp or so randomly drilled that many are unusable. It's not that the staff is incapable of quality service but is so inconsistent, maybe there is a secret handshake? The stock is unimpressive and key items may be missing or so dusty and bleached as to be unusable. This is not a discount store either-they're about twice the price of Michael's or Joannes but without anything inspired that you'd expect from a boutique. That reminds me-Michael's has classes if you need help. Honestly I'm amazed they're still open and have begun to wonder if it's real business or for show (LA seems to have a lot of them)
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November 2021 by Leah P.
I had been shopping at the store before the pandemic for years. I was searching for the hours of the store and came across some negative reviews. I was shocked! I went to the store and the women that work there are Wonderful ,Friendly,and Helpful! This store is amazing!! Please remember, "There are two sides to every story " ps thank you Denise for all of your help.
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October 2021 by Zane Burrows
Ladies in here so mean for no reason pack watch
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August 2021 by Emily Waite
The best store!!! The ladies who work here are super helpful. My first time and new to making jewelry, and they walked me through everything.
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June 2021 by Bella S.
I found some cool and unique beads in here. It's just a small and local bead shop that felt cute and homey. Happy with the stuff I got and lady at the counter was knowledgeable, helpful, and friendly.
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June 2021 by Mommy J.
I have been a customer for 10 plus years. Due to the pandemic I had not been into the store but yesterday I decided I needed to go back in for a specific charm. As always I had an amazing experience, the ladies are always helpful and try to make sure each customer gets their full attention, when they aren't packed with other customers of course. Even though I am vaccinated I was relieved to know the store has a mask policy still in place. It made me feel extra safe.
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May 2021 by Alexxis P.
I love coming here for beads. I come here at least once a month with my sister. They have a HUGE selection and the ladies at the counter are such sweethearts. They are so kind and knowledgeable and always make my day. Love you Sue, love you Denise!!
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May 2021 by Rose
Looked around and the two people working in store never offered to help me in my project. I finally showed one of them what I was working on and she backed away from meYes I was masked, plus I knew I had my vaccine, but really won't go back there.
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May 2021 by Fluffy 3.0 Gamez
Horrible customer service..
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May 2021 by Vegasrn45 B.
This store had a nice selection of Swarovski bicones, but the firepolish and seed bead selection was subpar, and a bit overpriced. I believe they also sell delica beads, but they are not labeled as such. As others have mentioned, the store could use a bit of dusting. I was on the fence about going to this store because of the reviews/photos. I could tell by the photos that there would probably not be anything there that would make it a worthwhile trip. While I did buy a few things, I don't think it was a worthwhile trip. The customer service was ok...though I did not find either of the two ladies particularly engaging.