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March 2024 by Meryl N.
The worst service.... You can order same bbq with free shipping from Amazon and for 99.00 they will put it together. This place wanted to charge me 250.00 to drop ship.... R u kidding me! Lazy lazy employees...no customers in store and hard for him to remove himself from behind the counter.... Don't buy here at the store on Pico
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March 2023 by Juan Alcalá
Poor customer service
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February 2023 by A R.
We had a great experience ... Anthony was great to deal with. They stand behind what they sell and then some. Old school and very much appreciated. Highly recommended You've got our business Thank you
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March 2022 by Ryan West
I’m usually not one to write a negative review , but this place was the worst of the worst. I was promised a prefab bbq that was on display at the store. The following day I followed up with them and they asked me for videos and dimensions to deliver the bbq, after I provided everything they asked for they told me there were “liability” issues and couldn’t deliver and went back on their promise to sell me the floor model. I asked them if they can just deliver the bbq and I would have movers move the bbq to the proper location. Instead I was told they couldn’t do that, I would have to rent a “forklift” which costs a minimum $1500 and on top of that they told me the floor model wasn’t for sale and it was an at least 12 week delay. Needless to say I took my business elsewhere, found a bbq that was far superior and paid double what I would have paid here and couldn’t be happier. To quote Julia Roberts in Pretty Woman “you work on commission right? Big mistake, HUGE.” Would never recommend this place, the worst customer service I’ve ever dealt with in my life.
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March 2022 by Tracy Robinson
I needed to return an item and called the closest store 5 minutes from home to verify since I couldn’t find my receipt. Turns out you can only return to the store of purchase. So the company will check their inventory, call the store and place a hold. However that ease of service does not occur with returns.Item was returned because the origins item purchased 6 months ago arrived.The store manager apologized for not communicating this information on the phone despite looking up the sale and confirming the purchase. He also apologized that he saw me “dragging” the box inside and he was going to help but he was busy with “something else”.So off I drive one hour later to the location of purchase. The sales rep was also very friendly and called me back to confirm the item was in the original condition of purchase. Once the receipt and card number was validated transaction completed.Eazy peezy Right?
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March 2022 by James - My Reviews
This is the place for ALL things Green Egg!!! Vince (and the other outstanding guy who is always there) really know their products, and most importantly, they really seem to enjoy sharing their knowledge about BBQ. My whole family thanks you guys for helping me not suck at BBQ anymore! THANKS!!
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March 2022 by Jesus Rivera
The guys at the front desk are the real deal they help me out on a very nice way and I was able to make a client happy ??
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June 2021 by Ron P.
Be careful buying from this chain. Everything is special order and nothing can be returned. I spent over $7000 on equipment for an outdoor island and the Blaze refrigerator was defective, it does not cool. Instead of just shipping a new one they are attempting to get a replacement from the manufacture. I could have ordered all my equipment online for less money but wanted to use a local vendor in case of issues like this. Instead of standing behind the products they sell they just tell you its on the manufacture., even if it is a defective product that does not work from day one! That is not the way to do business! Again the product was delivered by BBQ Galore defective. It never worked!!! The explanation below passes the buck to the manufacture. Why do I need you If you are unwilling to stand behind the products you sell? You should post a sign in your stores that says no returns and if something does not work when it is delivered you must go through the manufacture. You are just doubling down on your poor customer service. Replace the defective product that you sold!!
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April 2021 by Gary B.
I have been purchasing BBQ's from this store for over 30 years and it was more than time for me to graduate to a natural gas bbq. I called before going to the store and spoke with Justin. He was extremely helpful, knowledgeable, understood the features I was looking for, patiently answered all of my questions - I had many - and that continued when I came to the store. The happy result is I that have purchased a Blaze 4-burner LTE natural gas bbq. The selection is very good at this store and there are plenty of accessories as well. This store and all of its employees have always made this a great one-stop shopping experience! One more thing: I never feel pressured or up-sold which also makes for a great experience! Thank you!!!
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March 2021 by Michael Soffer
Very helpful staff
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March 2021 by Frank Tsung
The service is really great and the price is identical to online stores, so please support your local brick and mortar stores!!!
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March 2021 by trathom49
Nice little place on the Westside to get barbecue essentials from grills to wood chips. There is also an Omaha Steaks attached next door, so you can do some one-stop shopping if you want to skip the crowded grocery stores...no veggies, but plenty of meat, seasonings and sauces. Also, the sales associates are attentive and helpful in both places. I bought some large bags of wood and a very gracious young man with a beard took it to my car. A very nice visit, and I will be back!
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March 2021 by Rebecca Campos
Wonderful store! They didn't have what we initially went there for, but we still bought a variety of bbq related items. Excellent staff. A+
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March 2021 by Robert Grey
They maintain a great selection and inventory. The representatives provide great service with a smile.
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March 2021 by Peter Stacholy
Best outdoor cooking store in town!