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March 2024 by Jane
Are we not able to use the ATM after hours? No card slot like every other bank has so you can get in to use the ATM after the bank itself is closed. There are separate doors to get into the bank separating it from the ATM that can be locked and secured. The security guard is pretty rude too, just shoos you away even if you’re 5 min past 5 pm and just need to use the ATM.
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January 2024 by edward kim
I went to send moneyThey ask you to take off your hat and hat to verify your identity. He asks in a somewhat unpleasant tone.There is no prior understanding that it is for identity verification.To verify your identity, you could be asked for the last 4 letters of your social security number or your phone number, but you go out of your way to take off your hat and glasses.More training for counter staff is needed.The employee's attitude makes me sigh.
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May 2023 by Ki Seong Eom
(Translated by Google) The security guard in the lobby of the building ㅡ really badly unfriendly and rudeSecurity guard in the lobby of the building - extremely unfriendly and rude(Original)빌딩 로비에 있는 경비원 ㅡ정말 심하게 불친절하고 무례합니다Security guard in the lobby of the building - extremely unfriendly and rude
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April 2023 by V
(Translated by Google) The banking system itself is so outdated. On-line banking, deposit/withdrawal machine, teller system, etc... All of them... Even changing addresses must be done over the phone, not online.I made a check deposit by machine, but it was rejected because I put it in earlier than the date, so I said I would return it. Taking a picture with a smartphone and depositing money has failed in most cases. In the same case, I took a picture and put it in the US bank on an early date, and the check was deposited right away.It is a system that cannot even be compared to mainstream banks.Not even a single star rating(Original)은행 시스템 자체가 너무나 시대적으로 뒤떨어짐. On-line banking, 입출금 기계, 텔러시스템 등등 모두 다... 주소변경조차 on line이 아닌 전화로 해야 함.체크 입금을 기계로 했는데 날짜보다 미리 넣었다고 rejected 되었으니 반송한다고 함. 스마트폰으로 사진찍어 입금하는건 대부분 실패됨. 같은 경우로 이른 날짜에 미국은행에 사진찍어 넣으니 바로 체크 입금됨.주류은행과 비교할 수 조차 없는 시스템임.별점 하나도 아까움
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June 2021 by LA Translation
I called 3200 Wilshire Bank of Hope and the woman said I had to wait a month to open a business account. Delesa of 3600 Wilshire called back and kindly told me to send documents by email and then make reservation for tomorrow. Much more professional than 3200.
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April 2021 by jiseon noh
(Translated by Google) I needed two check cashings, so I went to this branch at 4.20.21, but the daily limit was $2,500, so I only got one, so the other branch gave me everything. I asked if the instructions were different here. ... I went to this branch because I had a business to do with that building, but why did you come?Moreover, I'm not the employee who helped me, and I'm next to him and he says why he came there with Sibitu(Original)Check cashing 두장이 필요해서 이 지점으로 4.20.21 갔었는데 하루리밋이 2500불이라면서 한장만 된다길래 다른지점에서는 다 해줬는데 여기서는 지침이 다른거냐고 물었더니 직원이 하는말이 거기가 되면 거기로가지 왜 여기로 왔냐녜요... 그 건물에 볼일이 있어 갔다가 여기지점으로 간거였는데 왜왔냐니요.. 같은 은행이기에 똑같은 시스템인줄알고 리밋이 2500불이 넘지만 물어본거였는데더구나 나를 도와주던 직원도 아니고 옆에있다가 시비투로 거기로 가면되지 왜왔냐라고 말하는데 여기 직원교육 똑바로 시키세요
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January 2020 by David Iceman L.
Korean banks suck. I used to bank with this place but service is crap and they try to charge for every little thing. Bank with American banks and you will receive much better service and they don't charge for every little thing.
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November 2019 by Cara
Terrible service.
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May 2019 by sharon kwon
Terrible service.
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February 2019 by 김영린
I like to visit here, from the gate I am always welcomed with good smile by the guard there, and does not have a long waiting line, the attitudes of bankers are quite positive, and they have good location and good facility too. No complains for here.
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February 2018 by Charley Suh
Does anybody work on this location? Every time I call nobody answers. I called loan department, nobody answers and then it automatically transfers the call to operator .. and guess what? Nobody answers. No wonder this location has bad reviews.. well, so as other Bank of Hopes..
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February 2018 by Mohammad Usman Riaz
Worst customer service. they talk in korean and make fun of you.
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November 2016 by Ku Hong Jeong
If you know the person, they will do it. If you don't know them, they won't do it. They won't do it because it's a different branch, and they tell you not to come. You're stuck.
