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July 2024 by Dina Outlaw
Worst bank in California! Always excruciating long lines can’t even get my money out of any of my accounts cuz Bank of America froze all my accounts. Told me to use a 6 digit passcode for my debit now I can’t get my money from ATM. Trying to call can take an hour. They need to hire about 10 more people to handle the traffic but have one personal banking teller and one business lobby is full to try to change my pin and came early to try to avoid the packed bank yesterday at 1:30. Don’t come her e unless you have the day off this is so frustrating and unacceptable for an established t who has MY MONEY! Worst bank ever may I repeat this is ridiculous I hate this place!!!
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May 2024 by Alex Bedon
"Bank of America's refusal to accept my mutilated cash left me utterly frustrated and disappointed. As a loyal customer, I rely on their services for my financial needs, and being turned away over something as basic as damaged currency is simply unacceptable. Their lack of flexibility and empathy towards customers' situations is alarming. It's disheartening to see a bank prioritize rigid policies over customer satisfaction. I urge Bank of America to reevaluate their approach to handling such situations and prioritize customer service over strict adherence to protocol."
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November 2023 by C Chan (CChan)
Bad experience at this location. Wait was long, their banker made a mistake, I went in again, even with appointment had to wait over 30 mins. But they asked me to call customer service to fix their mistake. Never had such disrespectful customer service with my 20+ years banking at BO. Avoid these incompetent people if you can.
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November 2023 by Ty
No one ever answers the phone
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October 2023 by Andres Martinez
I went inside the Branch to unblocked my debit card they refused to help me and fix the issue instead they said I needed call customer service instead I asked for what I am here inside their Branch in person they still refused to help me they extremely rude
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September 2023 by Jennifer Virgen
Best communication with the people. They no how to listen to the people. In all. This one is the best
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September 2023 by Tosha Morrison
I got helped in a timely fashion. They were courteous and helpful. What more is there basically?
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September 2023 by Birdie Potts
I say it was a A+
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September 2023 by Аслан Рымбаев
Oswaldo thank you very much friend quickly opened an account
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September 2023 by Andrea O.
Everybody saying there are long waiting times but I made an appointment on the app and was served right at my appointment time (getting there only 5 mins early. Oswaldo helped me and he was super friendly plus I had no issues w changing my name which can be quite a hassle.
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August 2023 by Ann Marie Adams
I went to this bank after I returned from military service that lasted for several years. And I was told by Yaniri that she did not find my account. Meanwhile, there are several burglars, who entered my home to stage skits and darken my face with voodoo spiritualists to steal my money. Yaniri did not follow protocols put in place by Janelle Murphy and others who was at this location in the 1990s to help me as a client and a soldier. Someone moved Ms. Murphy away from my account at this location and refused to call Murphy who stayed in touch with me. And Yaniri is now claiming I had no account. That is a major theft--if Yaniri doesn't follow the protocol to remove the thieves who may have escorted me into the bank. And I reported this million-dollar theft to the police and to other agencies for a resolution. I'm still waiting for a resolution. And for major arrests as previously discussed at the bank and with the police after Quincy Jones and others darken my Aaliyah photos online and put an impersonator, Dana Haughton, on stage to fill in for me. Since then, I believe a few bank tellers at Bank of America were changing my face, especially my nose, jawline, eyes, and lips) online after Ms. Murphy contacted me to come into the bank to discuss how to set up payroll. That basic service prearranged with Ms. Murphy has not been done. And Quincy Jones and other bank robbers keep changing my photos online and telling people Aaliyah (Annie Mesquitta-Jackson) is dead. Even the press has yet to correct this mess staged by Quincy Jones, Jet Li and other thieves.
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August 2023 by Senthil Raja
Stephanie was very good at customer service was very knowledgeable and gave us the quick answers .
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August 2023 by Sen MAx
Stephanie was very good at customer service was very knowledgeable and gave us the quick answers .
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July 2023 by Joseph Carino
Thanks for straightening everything out
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July 2023 by Diana Sizar
It is really bad customer service and really worse staff
