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March 2024 by Olivia L.
Walter H was SO helpful. He turned a very frustrating day into a great experience. Battery check, recycled the old battery, and a new one installed all in 20min. I was so pleasantly surprised. I will be a regular here for sure. His kindness and expediency excelled all expectation :)
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March 2024 by Lessther P.
Thanks to Irvin Bolaños, I got the correct light bulb for my car that was damaged. His expertise made our experience swift and easy, thanks again!!!! I will be recommending people to this auto zone (:
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February 2024 by Vivian W.
Helped with my car battery and put new windshield wipers on in the rain. Will be coming back
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February 2024 by SUNG JEE
I went very early to try to resolve a problem. There were 4 people behind the counter talking about life in a very loud tone. a woman came to assist me. She was very disinterested and very discouraged. He didn't do much to help me solve my problem.
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February 2024 by Robert Mera
If it gets busy the team are aware of surroundings and help out customers. Very friendly
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February 2024 by Sean Vallin
Skinny tall young latino was sexy and helpful.
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February 2024 by Sean V.
Came to this location because the guys at the Santa Monica store have douche bag mannerisms. The younger Hispanic male here wasn't too smart to help the customers here and was kind. Slender, facial hair, young 18-25. Good customer service and knew how to sell.
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February 2024 by Cameron S.
young guy at the register has terrible customer service. barely acknowledged me and recommended the incorrect wiper blades on a stormy day. ubering back to the auto zone because i can't drive my car without them today. total inconvenience because of an untrained kid with an attitude.
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February 2024 by Melquiades Pichardo
Single⁷
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January 2024 by David Kurtz
Certain times there can be a line but there is always someone that can offer one on one professional suggestion.
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November 2023 by Diane Tran
I came here for a new lightbulb for my front headlight. Wendy, the parts and sales manager, helped me and she was fantastic. After purchasing the lightbulb, I asked Wendy if she would mind teaching me how to remove burnt out bulb and install the new lightbulb, she happily obliged even though it was 30 mins to closing time. She was patient and a great help. I’m glad to see more women working at Autozone, which makes other women feel comfortable buying things for their cars and asking questions. Greatly appreciate the excellent customer service Wendy provided!
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November 2023 by Bryan Gesler
I went to the closest AutoZone to CHLA (sunset location) it was pouring rain and I went to get some new windshield wipers. (11/15/23 around 6/6:30pm) I was greeted extremely rudely by a taller, young Hispanic man in a grey shirt. (Also had spikey black hair) I tried for about 10 minutes to get the wipers on before I became frustrated and went inside to seek help. I asked the man who checked me out and his exact response was “I mean I guess I can try and help” about 5 minutes later he came outside screaming “CUSTOMER, HELLLLOOOO?” I showed him where my car was and he grabbed the wipers, looked at them and said “what did you do break them?” And then without another word he snapped the wiper in on only ONE side and then said “done, you’re welcome” and walked away. I am absolutely appalled by the lack of customer service and help. Nothing like having a rough day, pouring rain trying to fix your car, and then treated like an inconvenience when simply asking for someone to do their job. I will never return to this location and will make sure to let everyone know of my recent experience.
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November 2023 by Mark Legassie
I picked up an online order at this store. Plenty of parking, clean store inside. There was no one in the store yet it took 5 min for the cashier to return to the cash register from the back.
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November 2023 by Ceecee G.
Rudy A is a complete asshole , I asked him to help me change my windshield wiper , not only did I purchase the wrong one because apparently i was able to use any windshield wiper according to him and he seemed very bothered , like dude nothing is for free i ain't no cheap person I was gunna tip you for your service but you want to be an asshole about it , I don't understand why employees get mad when customers as for help. No type of customer service.
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September 2023 by Alex Leff
Christian Marquez went above and beyond to help get me a new battery and troubleshoot issues with the old ones. Efficient and reliable, really appreciated!
