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November 2024 by Dallas M
It’s a con job.
I bought this jacket, actually it was given to me in May for a birthday present. I was taken to the Arc’teryx store in Brea, which at the time was the closest location to my house. They didn’t have any suitable jackets in, that I wanted, because it was May and it wasn’t cold anymore. I told the sales person what I wanted and they said they knew the exact jacket for me. So when I ordered it and they said if it didn’t work out, I could return it when the store nearby me, in Newport Beach, opened in the near future. They didn’t tell me a timeframe when it would open, or a timeframe by which I needed to return it.
The jacket came a few weeks later, and again, the weather was warm so I didn’t wear it until recently. Recently, some chilly weather, not cold, just brisk, came to my area and I was able to try the jacket in brisk weather. The jacket does not provide warmth at all. It’s also not rainproof. So why would I need this jacket.
Recently an Arc’teryx location opened near me at Fashion Island Mall in Newport Beach. It opened about four months after I purchased the jacket. Today I took the jacket back, as the sales person in Brea told me I could, to the new location near me. I explained the situation to the sales person at the fashion Island store and he told me right away that they couldn’t do anything for me. It had passed the 30 day timeframe in which I could return the jacket and I was out of luck. I asked if I could return it for Credit and get something else, he said no there’s nothing they could do.
It’s a terrible jacket, and cost a lot of money as you can see on the price tag. I do not recommend the jacket. Furthermore, I don’t recommend shopping at Arc’teryx stores. REI has the same products, with a decent return policy, and they care about their customers, which are Arc’teryx does not seem to do.
I give two stars, rather than one, because I think the sales person in Brea meant well.
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October 2024 by Kaixin Yang
Many sizes are out of stock. Cannot find a suitable size. They forgot to remove the magnetic tag from the clothes. The customer service is indifferent.
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August 2024 by Andrew McRoy
Good music, air conditioned, Sam helped me and really knew his stuff with skiing and heavy wear. Helped me make a purchase!
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June 2024 by HJ vicky PARK
Friendly staff
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June 2024 by Yuanyuan Li
We had an incredible shopping experience with Taylor.
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May 2024 by Cody Turple
Hailey rocks
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April 2024 by Jd Wings
Cheaply made products! No return policy! It’s a trap! Beware of what you are dealing with!
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February 2024 by vienna ilagan
Great group of people working there. I love their products. Well made! Bravo ??
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February 2024 by Jorge Reyes
Great products but very poor service from the staff here. Bobby, seems to especially dislike foreigners. Most of the staff have zero clue what they’re selling.
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December 2023 by Jake Rohrer
Super helpful staff, fantastic selection. Drop by if you can!
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November 2023 by John zhang
The store clerk is very enthusiastic!
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November 2023 by Bobby Wagner
G.S.O.A.T. (Greatest store of all time)
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November 2023 by Raul Gomez
I searched Google for MOUNTAIN GOODS STORE and they sent me there and they only have clothes and shoes. They needed boot chains.
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November 2023 by Valentina Banks
Everyone is always friendly!
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November 2023 by 조성아
I visited the store today, and unlike what I was worried about after reading the review, one of the employees was really friendly ? He was cheerful and smiled a lot, and even the final greeting was great ☺️☺️
