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December 2023 by Gokulraj V.
I went there to pick up my apple pencil. Everything went smoothly, the guy was very welcoming and encouraged me to explore the whole store.
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December 2023 by Maruko X.
The iconic Apple Store in DTLA, has transformed The Tower Theatre into a new form. It was a historic movie theater, with elements in Renaissance Revival style, that opened in 1927 in the Broadway Theater District. It's very spacious and beautiful inside, very quiet upstairs, and the apple staff working here is very friendly.
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December 2023 by Sharmaine A.
One of the most gorgeous apple stores I've ever stepped into. My bf pre-ordered his iPhone 15 pro online for pick up & we came in before he got the "it's ready" email hoping it would speed up the process a little at around 6 pm on a Wednesday night. Without an issue, Gus helped us out. Super friendly & helpful - explaining everything that he'd be able to help my bf out with along with choosing his carrier for the new phone, uploading everything into the cloud from his old phone, shipping out his old phone at the store, etc. Gus sure didn't miss a beat & we appreciated his assistance because we were in and out of there in less than 15 minutes!Also as for most areas in DTLA, expect parking to be very difficult to find.
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November 2023 by Liu Ko
The store is of course located in a very pompous building, very interesting. There is a large selection, but it was very strange to me, as a tourist in the USA, that it is advisable to make an appointment in advance with the seller to buy a phone.The whole shopping process is very slow, so if you are a tourist, then you should understand that you will spend an hour in the store.We were lucky and got a free lesson on survey with a phone.
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November 2023 by Mariam G.
Without cursing! This place sucks!!! It took me 3 days to just get an appointment and then when I got here they had already given away my place before I got the. There's a bunch of people in red Apple shirts standing around but they don't have enough people at the Genius Bar. It to mention the little man that was attempting to help me was just condescending and annoying. 1 star for the architecture. It's beautiful to sit a wait.
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November 2023 by andrew O
Always busy but the staffing makes it easier and pretty quick depending on why you’re there
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November 2023 by Rodrigo
This is the main store I go to & have an appointment for next week. Walk ins is not really available for Genius Bar which is understandable but I think walks ins should be given a slot available. I waited two weeks for a Genius Bar appointment just to tell me a resolution that could have been done weeks when I was in there as a walk in.Customer service was ok but I’ll do a follow up after I get my Genius Bar experience done with next week. Lots of phones and items for use to try which is great also. The iPhone purchasing experience was great and pretty smooth. Seems like walk in service isn’t a priority over appointments so make sure you get that appointment.I’d definitely come back to this store for future purchases and repairs. Lots of security and a phenomenal interior decor. Customer service was very attentive and great.My issue isn’t with customer service is just product reliability and reasonable repair/replacement prices for everyday normal wear/tear/usage. $30+ to replace an out of warranty AirTag or a lot more just to repair…it is out of warranty but it’s the same price as new one & I’d lose the custom engraving too. Lesson learned, don’t buy AirTags.
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November 2023 by Jenny Santiago
Doesn’t feel like an Apple Store but it totally is!! The building is beautiful ?! Great customer service and support for your devices! Also, they host sessions there in regards to features and other things you can do with your Apple products
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November 2023 by Steve Tung
One of the most beautiful apple store in the middle of scary downtown LA. There are restrooms downstairs. The staffs are very good.
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November 2023 by Tiffany Chevonne Smith
Breathe taking how beautiful this location is Downtown LA. A sight to see. Please take your time to look and explore this space.
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October 2023 by A F.
My god this place is beautiful. Admittedly, I would not schedule a Genius appointment at this location unless you live walking distance because parking is precarious and expensive.However, this was a spur of the moment stop and enjoyed the ambiance as well as the service.
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September 2023 by Natalia I.
It's that time of year to upgrade to the new iPhone so hubby and I popped in to the Apple Store Tower Theater in Los Angeles. Line to get in wasn't too bad. Once inside a friendly staff member helped directing us to the back of the store for online pick up. While hubby waited I got to try out several of the new Apple products. Worth noting is that the new Apple Watch is really sleek, and they have improved wearing comfort. Once our errand was through, we walked around and got to enjoy the sights and architectural magnificence that is the restored Tower Theater itself. There's a few different areas to explore so be sure to ask an Apple employee to direct you to where you can go explore. Great job Apple with such a beautiful store!
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September 2023 by David Prouty
This is an amazing Apple Store. The location is in DTLA(downtown Los Angeles) the way Apple restored the location is amazing. If you’re in the neighborhood I recommend going there just to see the location and the restoration that Apple has done.
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September 2023 by Sheldon Kozushko
Levi at the Genius bar helped bring my Mac air back to life. He was super helpful and personable and really elevated my experience. Just had to leave a shout-out!
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September 2023 by Francisco C.
T mobile has a higher rating. Should I say more?Customer service is bad. I wanted to purchase a new AirPod because I lost one and they would not sell me one. I called Apple and they were able to sell me one and ship it next day. If they could do that over the phone why couldn't I walk in and do the same thing?Check out T-Mobile yelp.to/loqQEwUqxp