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August 2023 by Google user
This place is a total scam. Don't do any business with them. I rented a car through priceline and paid the insurance through priceline. They refused to honor my insurance and insisted I pay $771 dollars for insurance if I wanted to rent the car. I only paid $200 for the 7 day rental. However they insisted that I needed to pay their overpriced insurance. I filed a claim with priceline and they lied and said I never showed up. WARNING Do Not Use THEM!
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April 2019 by Elizabeth Mendez Resendiz
Malísima experiencia, de entrada no respetaron el precio del arrendamiento. con sus gastos ocultos, la renta salió al doble de lo que tenía.
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March 2019 by Lili Normand
Horrible! A night mare! They won’t give you your deposit back. If you fight it from your credit card company, few months later they will submit a charge again.
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October 2018 by Paola Cisneros Rangel
Pésima experiencia, no lo recomiendo, y sean muy cuidadosos al rentar con ellos, sus deducibles son sumamente abusivos! Les cuento mi experiencia: rentamos un vehículo en Mérida, supuestamente pague todos los seguros excepto el de cristales, incluso pagamos para tener conductor secundario, el coche nos fallo en la carretera y desafortunadamente tuvimos un percance, el seguro tardo tres horas en llegar al lugar, yo estaba lastimada del cuello y me transportaron en la grúa, nun
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September 2018 by Jonathan Zapata
Please take a second so I can stop you right in your tracks. DO NOT rent a car through America Car Rental / Right Cars LAX as they call themselves. They ask for an extremely high deposit that they do not tell you about until you're in the office. It has been two weeks since I turned in my car and I still do not have my deposit back. Every staff member keeps giving me the run-around saying their system is down or to call back at a different time. The staff is unprofessional and unwilling to help. Management is impossible to get in touch with. I will be reporting this to the BBB. I knew I should not have rented a car from this shady agency. To add insult to injury, I was punctual and drove to turn my car in at 8:00 AM. There was no one at the office until 9:00 AM. Another customer and myself were waiting for an entire hour before any employees showed up (an hour late without any notice). Poor business practices. Save yourself a headache and rent from a reputable agency. The ONLY good reviews made for this business were made with shell accounts. They have to give themselves a 5 star review with fake accounts - see uploaded image.
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October 2017 by Krypton Hax
These guys have the worst customer service I have ever experienced. This place is a sham and they just want to scam you. They falsely advertise that a shuttle will pick you up from Lot C (lie). The car I got was nearly about to fall apart. If I could give them zero stars, I would. Save your money and go next door to the other car rental companies on the same street.
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February 2017 by Mathias Rothblez
This is the worst rental car ever! in August 2016 we had an eletronic problem with the car around Death Valley and they never send us a new car, we had to pay for an other rental and we lost 1300$ they never refund us! They are just robbers!
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December 2016 by Dinesh Mathialagan
What these guys do is outright fraudulent. Do not rent with these guys – you'll just be throwing your money away and inviting unnecessary headaches. I rented a car with them in October 2015. When I arrived at LAX, they told me they didn't have a car, to go to another car rental company instead and that they'd return my money and pay the difference from going to the other company. The other company, though expensive, were great and delivered as expected. However, after providing them the receipt from the other company, America Car Rental still (1.25 years later) have not refunded me any money at all (including the initial deposit I prepaid them). They have taken my money and provided me with absolutely nothing in return, except for a giant headache. Like another reviewer previously stated, they now largely dodge my calls too when I try calling them. On the rare occasion I am able to get through, they give me the runaround, with the agent telling me she'll talk to her boss and attempt to get traction on this. Well after 15 months, I still have not seen my money back and I am convinced her boss Diana is the most useless boss in the country. Take my advise…don't get lured by the lower prices, it is a facade. Do NOT rent a car here.
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December 2016 by Right Cars
I rent cars on a regular basis and I do all over the country. That said I have become an Right Cars convert. Their customer service is second to none! They will bend over backwards to get you the car that is perfect for you. Recently I rented a car at LAX airport and it was very crowded, I was worried it would take a long time to get paired with a car but the employees kept the line moving and got me out in record time. Another item I like is that their inventory is always up to date with the newest vehicles in great shape. Their prices are competitive, but even if they cost a bit more you get what you pay for and it is worth it. Rent with confidence!
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December 2016 by Alan Solis
I arrived and the car I booked was not available. I was instantly redirected to a higher class car without any hassle whatsoever. Could not have been happier with the whole experience. Expedient, courteous, efficient. Excellent service.
