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June 2024 by Anish Kumar
"Ordered 2 ceiling recessed lighting. It seems like one of the units the wires aren’t soddered correctly and the other unit the lighting strip is twisted. Customer service seems to give a run around saying they were tested and we pulled on it. That’s absolutely false I opened the box with my contractor the wires weren’t even soddered. Still waiting on a reasonable response from customer service. Given the number of reviews of poor quality I’m not surprised. I never ordered a lighting fixture in my life where the wires weren’t soddered" - my previous review
After my issues i decided to escalate to the salesman's boss. I spoke to Michelle the customer experience manager. Dealing with her was a pleasure. She was efficient and communicated with me very well. All my issues were rectified and the lights look beautiful
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May 2024 by Jay Myers (MyersPhoenix)
Excellent service; excellent follow-up. Patient in helping me select the right fixture(s) for my already-installed strip. Big shout-out to Stephanie for her personal service!
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April 2024 by Rusty Barber
Before retirement, I was principal of a medium-sized architectural firm in Atlanta. Recently, I had the pleasure of working with Stephanie Sakay who helped me evaluate and specify Alcon lighting for a project here in Vermont. Excellent customer service is noteworthy these days, and Stephanie provided it in spades. I recommend her highly. She is definitely a “keeper” for your company!
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April 2024 by Navid Yasharel
Bought over 100 2x2 and 2x4 recessed lights for an office grand opening. Delivered on time and great customer service! Would recommend.
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February 2024 by Sandy Zadeh
Awesome Manufacturer consistently delivers exceptional products, including their linear and ring offerings. Their commitment to quality and customer satisfaction is evident in their top-notch service. The team demonstrates unparalleled expertise and dedication, providing unwavering support for their products. Their industry-leading service and product excellence make them a standout partner
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February 2024 by Sandy Z.
Remarkable Producer consistently delivers outstanding goods, including their linear and ring offerings. Their dedication to excellence and customer satisfaction is evident in their exceptional service. The team showcases unmatched proficiency and commitment, providing steadfast support for their products. Their industry-leading service and product superiority make them a distinguished partner
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February 2024 by Bobby Benson
Michelle was extremely professional and sorted things out. When she reached out she handled the issues I was having very well and even went above and beyond to refund a shipping fee. Thank you!
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February 2024 by Michael Ouziel
I have specified Alcon Lighting for several commercial development projects now. When I visit these finished projects, I’m still impressed with the quality and sleek design of the lights. I trust them to address issues with products as they have for me, easily, in the past. They are reliable, they are based in the US and they make good products. I’m a happy customer. Thank you.
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December 2023 by Minako Ogura
Very bad customer service. After a month I submitted a warranty claim form, nobody get me any update. Office # goes to auto message and I can't talk with anybody. Email is also same ... they reply back Auto message. Anybody in the office???
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November 2023 by John
We use the lights from this company to light up our entire shop. I didn't notice how bright they were until we had to replace one of them and it was very dark in that area. We have had to replace a few of them over the years. (We have around 20 of them lighting up the shop). When we ran out of replacements, we emailed them, and within a few days they told us that they would be sending us new light fixtures to replace all of the old ones that had gone out. Great lights and great customer service!
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November 2023 by LUDIS INC
Quick and affordable
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September 2023 by C Skaar
I just placed my order so I haven't gotten any merchandise yet but had to rave about the customer service. Andre was incredibly helpful. He was able to answer my technical questions and was knowledgeable about all the different products. When one of the lights I wanted was discontinued, he helped me pick a replacement, which I actually like better than the original. He spent a lot of time with me making sure I was happy with my purchase This kind of customer service is rare these days and gives me confidence they will stand behind their products.
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December 2021 by Samuel López
I’m a restaurant developer and recently used them for commercial kitchen lighting and had a great experience. We use industrial shatterproof LED fixtures. Anyway I appreciated dealing with their lighting consultant. An expert and pretty modest. Overall a good company and a rare find.
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October 2021 by Edwin Escoto
I've received my order and you can tell right away their products are high quality, which was most important for me. As for my dealings with them, they are professional, courteous and informed. They were available when I had any questions too. They run their business like they love what they do. It's a nice vibe to get as a customer.
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September 2021 by Lukuman Idayat
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