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February 2024 by Lc
1 hour line. They are so slow.
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February 2024 by Gina M.
Terrible service , employees are running scams . The only goal is to make commissions and meet quotas . When I was in the phone with Sean W in dsl he called me on my other line on his private cell phone number to tell me what I needed to say in order for my rate to be what I wanted . It was very uncomfortable and inappropriate. He offered to send me money thru cash app since I was short on making my payment so he could still meet his quota . When I questioned it , He said it's something they do all the time and that his manager Monique is the one who trained him to do it so it's not an issue . He claimed that everyone uses a second phone to call clients like that . I just think it's weird and unprofessional. Ila complaint has been made to corporate
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January 2024 by Juan O.
AAA is just like most insurance companies, at first they tell you how much $$ youre saving with them, and you do in the beginning but wait a couple months and they start taking money from you account, thats whats happening with me, I have to take time off of work to call them and straighten it out, its hapened before and i got my money back, but if you dont call they just take your money, theyre sneaky that way. I think ill go back to State Farm, at least with them my payments are all the same all year
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January 2024 by David Figueroa
Great and friendly customer service...
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December 2023 by Yadissa G.
I came to get an international drivers license, the process took about 20 minutes very fast , worker was friendly.
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December 2023 by Carla P.
Nabbed a couple of physical maps for an upcoming road trip. For free!!! Just got my membership card scanned. Highly recommend a pit stop here for the historic sights and the free goodies.
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November 2023 by Delrae RocStar
First, let's say the customer service is a plus. I was greeted with a smile and good conversation. I went around 1:00 pm so there was no waiting in line. I so like that I can handle some of my DMV needs at this location. There is plenty of parking, and you feel really safe at this location because of the many security guards. My car insurance quote was normal, however, the deductible was high. I left my cellphone and had to return. The insurance representative had it waiting for me. If you need travel information, then they have lots for you.
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November 2023 by Estefany Paola Restrepo Murillo
I wanted to make a contribution and they told me I had to be married, I don't know why!Not even the agent bothered to bother me, I don't know why such stupid policies in any insurance I quoted asked me if I was married or not?bad service
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November 2023 by Patricia J.
Been to all the AAA in the SF Valley. But this one was a horrible experience. Didn't do much to help me get back my registration. Seemed Lazy
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October 2023 by Kat O.
Make sure you do not work with Katherine Peña, Saige Lopez, or Phillip Botts. It's taken them over a month to send a refund, and once the refund showed up they put the wrong name on the refund and the refund got sent back. This whole team needs to be trained properly on how to manage and process refunds as well as have better customer service.
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September 2023 by Karl Brown
A-1Membership, help me in numerous ways emergencies bought a brand new battery on the spot several tows for different reasons for instance to the shop, home,wherever needed such helpful services ect.try it u'll like it!
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September 2023 by B. Dee
This review is about AAA as a whole, not this particular office. I was left stranded due to a battery issue. They did not carry batteries for a Kia. I asked, if someone purchased the battery at Auto Zone, would AAA install it? No. I was told that they are difficult to install. A neighbor went to buy the battery for me and within 10 minutes, the battery was in place.Booo, AAA, booo!
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September 2023 by Jenna Schneider
Jose S. helped me change my tire, and he was absolutely awesome! He was super friendly, and he makes great conversation.
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August 2023 by Susan C.
I called three times to the insurance to ask a simple question and when someone answers they click immediately without say nothing
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August 2023 by Gabrielle Washington
I would rate 0They had me waiting for 3 hours and 15 minutes I called around they have to arrive at 715They have said they were 15 minutes away 4 different times and they haven’t even showed up yet I finally got a call from the tow man he is on the way at 715pm after hours of the customer service said 15 minutes and I’ve been with you all for almost 5 years so unacceptable horrible awful experience
