-
July 2024 by Mona Jalaeian
Thank you so much Emmanuel Abrokwah. You care about clients like you care about yourself.
-
July 2024 by John Deer
Remy and Christian are the best in the branch if you need anything ask them for help and they kindly help you. Remy is like an uncle figure to me and Christian is a good banker.
-
May 2024 by Rubber Toe
I'm not sure her exact name but Salade was very professional, courteous & even taught me a few things. Kudos, every other experience was smooth and ice pulled cash, made money orders, asked questions.. always got things done and never waited too long in line
-
October 2023 by Euge L.
I have power of attorney signed at this branch at this bank for an account at this bank. They would not allow me to deposit bonds into the account Incompetent and a waste of time.
-
October 2023 by Marc Allard
Overall I’ve had a positive experience with this branch but I was very disappointed to learn today that they’ve eliminated their Saturday hours. This is a step in the wrong direction.
-
September 2022 by Isabel Wong
If you meet with Emmanuel, than you are in luck! He is very professional, and provides excellent customer service. He follows up with his clients and is very thorough and detailed oriented. Thank you for the great service, Emmanuel!
-
December 2021 by Joren O.
Horrible experience at the Los Altos Branch. I was working with one Teller who I think might have been new so she asked another Tellers (who I think was a Manager) for help. That is totally fine. So the other Teller/Manager came over. I did not understand how the numbers were not adding up and she was extremely condescending and rude in the way she was talking to me. The other Teller had written my account totals on paper so, understandably not wanting my account totals to be left on a random paper, I tried to take the paper so I could shred it at home. The Teller (maybe Manager?) actually grabbed the paper from me and started to literally pull it out of my hands. Then (AFTER doing that) she said there was information on also written on the back- she should have said this before she tried grabbing it out of my hands. Now I understand the other 1 star reviews for this branch. That was horrible experience and I will only be going to my local Wells Fargo (where the Tellers and Managers are very helpful and professional) from now on.
-
October 2021 by Carrie Rosario
I'm not sure what bank doesn't have a 24/7 phone number. Trying to see if a check I got from their bank is fraud or not
-
August 2021 by Aiko H.
Warning to customers at Wells Fargo bank: 1. On 9/30/19, I deposited a cashiers check for $50k. I was shocked to know that they can't release the funds until 10/9/19. 2. Heritage bank the issuing bank had released the funds in the same day but Wells Fargo needs more time to it? 8/30/21 I logged into my online banking today and just as I expected: nothing changed that impressed me. The secure messages are not comforting but hope they will be nicer to me because my San Francisco Potrero Hill Home financed by Wells has reached a time for me to Refinance and I can find a friendlier bank who can give me 100% Customer Support.
-
July 2021 by Pat Y.
Made an appt in the morning, got an appt in the afternoon with Moshie Talebi to open a joint checking acct for my daughter. Totally impressed with the service. I did not expect that level of service. Totally surprise. Thank you Moshie. She explained all the options available, set up the acct, get the checks printed, get the online acct setup on the phone, PIN set for the ATM debit card. Even better, everything completed in 31 mins. Thank you! Moshie...
-
February 2021 by Kai G.
Went to the bank to make a wire transfer for an escrow payment. Staff there, including a manager, were unable and unwilling to help. Told me to come back some other day. What kind of bank is that that sends you away when you actually need them for a critical financial transaction?
-
August 2020 by Gilda F.
Yes, Luis does not want to help anyone, he just wants to put walls between you and your ability to get something done.Stay away from him.
-
March 2020 by Marc A.
About a month ago my accounts were hacked. I went in and Brandon helped guide me to Sean, who helped me with my situation. If you have ever had your financial accounts hacked, you know how stressful this can be. Sean spent about an hour with me, going over everything and every account that was hacked. He was very professional and affable during this stressful time and understood my concern. After we were done, everything was straightened out and he gave me a clear understanding about what was going to happen with my now closed accounts and the new ones which would take their place. Made my day to get that taken care off.
-
December 2019 by Rita S.
Hit or miss. Sometimes u get lucky and get Varsha Shah. Sometimes u don't get lucky and get Luis Mercado. He was absolutely rude on the phone with me. Then he told me to come over. I told him I would be 5 minutes. Guess what- I came and it's now an hour later. He was with another client and rude when I told him that he asked me to come over. Unfathonable. Luckily I let manager know. The manager, Amy was nice and helpful.
-
April 2019 by Kelsey McKinny
I just called their branch and spoke to a woman named jasmine who was super friendly and helpful! Unfortunately I wasn't able to order the foreign money (it was last minute and totally my fault) but wanted to show my gratitude for the great service over the phone.
