Walgreens is a pharmacy and retail store that has shown significant improvement in customer service over recent months. Customers have noted that the staff, including pharmacists and cashiers, are helpful, friendly, and attentive, often going above and beyond to assist with prescriptions and store needs. Some staff members, such as Lovejit and Chris at a location on 3rd street in Los Altos, received high praise for their professionalism, kindness, and attention to detail, creating a welcoming environment and making customers feel valued. However, the reviews also highlight ongoing challenges. The pharmacy sometimes experiences long lines, with waits of 20 to 60 minutes, especially when lines are crowded or insurance issues arise. Customers are frustrated by the lack of dedicated personnel to handle insurance problems side-by-side, which causes delays and confusion. Calls to the pharmacy often go unanswered, and the process for filling prescriptions can be delayed due to insurance questions or staffing issues. Customers suggest that adding more technicians, a separate line for vaccines, and a dedicated tech to answer phones could improve the experience. Despite these issues, recent improvements have been noted, such as quicker prescription fills, better staffing during busy hours, and staff answering phones more consistently. The store is appreciated for its cleanliness, friendly staff, and efforts to improve service. Overall, Walgreens is recognized for its helpful staff and improvements, though it still faces challenges with long waits and insurance-related delays that need addressing.
Jeff the store manager was incredibly helpful. I lost a receipt that I needed for work and he went above and beyond to help get it to me while I was on a work trip in Brazil. Excellent service!
October 2025
Large store, with ample on-street parking. Lots of grocery items as well as usual pharmaceutical stuff.
August 2025
4pm: 10 folks in line for prescription, waited 50 minutes got it in 3 minutes, 5pm: 10 folks in line. There are obviously some problems here !!
