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March 2024 by Aida Roshan
Friendly staff.
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December 2023 by Jefferson Zheng
Super friendly staff
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December 2023 by R. Celestino
No issues coming here. The guy up front was happy and enthusiastic spreading positive vibes. I forget his name but he made you feel welcomed. I understand the Asian lady looks tired and weary and probably can be rude at times but I had no issues with her. Passport services were quick and easy and they only process new passports via appointments only. If you’re renewing just mail in your application and have them send it off.
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May 2023 by ОГО ИСТОРИИ из жизни
Love it. Never waiting in line like in horrible mtn view location, where people are like fish in a can. Here is a great place!
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April 2023 by Z. Z.
First ever 5-star for USPS. Employees here are very friendly, helpful and efficient.
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March 2023 by Hannah L.
The older Asian woman offering passport services is extremely rude and condescending. I came here to apply for my infant’s first passport. She gave my husband, child and I attitude the from start to end. Please have someone else offer these services.
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January 2023 by Michael S.
Okay so this is a post office review , not a likely review for me. However since Covid I've noticed a difference in some offices. Understanding safety is huge concern , I've been to a few lately that still give you a yell if one inch closer than six feet of the person in front of you. This one in Los Altos treats you with respect and always safe AND friendly. Due to the location a little out of Main Street usually less crowded and I've never had a wait more than 5 min. So other than that not much to say , but if you want safe and friendly service this is the place
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December 2022 by Zed Amazino
This post office on Miramonte has one of the most helpful and energetic individuals behind the counter. It’s almost a performance each time. That’s why this is my favorite post office.
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December 2022 by Steve M
Wow, some of the comments here are truly unfair. They reflect more on the writers than the post office employees. I've been to this branch many times and the workers are unfailingly polite, helpful, and cheerful.This is not a comment on my delivery service or the passport function. Maybe there are problems there, I don't know. But I always chose to go to this branch when I need personal service.
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July 2022 by Anton Rusanov
Tony was professional, super-friendly, and even cheerful. I had a very nice experience.
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December 2021 by Tiffany C.
Came for a passport with an appointment at 2pm. They just tell you to stand in front of a gray door until eventually somebody comes out and calls you inside. The lady tells us the photo machine is broken so we need to go elsewhere to get a photo and drop it back off here. She does the rest of the application and then when my husband asked when we need to drop the photo back she says by 3pm. Then she says if we don't we will have to make a new appointment and come back and fill out the application all over again. It's 2:07pm when she tells us this!! and she only told us because my husband asked. We had to rush off to get a photo and drop it back off in less than an hour. I was so stressed. SO STRESSED.
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October 2021 by Lyn Rogers
Always a pleasant experience when I visit. The employees are so friendly and helpful. Clean facility. Lots of cards to choose from
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September 2021 by Tanya Galaxy
Awful experience at this location. I tried to apply for passport and got everything ready based on the requirements listed at travel.state.doc. The woman worked there had different rules from what is listed online. I raised a question and she said ‘you looked up online? You apply online. Don’t apply here’. Well I would definitely apply online if I have a choice instead of dealing with her rude attitude!! She yelled at me and judged me. Just feel so awful.
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September 2021 by Amber Young
The postmaster is very disrespectful. I received a notice in the mail saying a package needed to be picked up or rescheduled. I chose to reschedule for the following day - this was 2 days ago now. The postman seems too lazy or incompetent to deliver the package and when I called to address the situation, the postmaster began speaking loudly and talking over me anytime I tried to speak. This location is a mess. I would suggest Fedex or UPS instead.
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July 2021 by Aiko H.
7/24/21 I called this office this morning and even when they post that they are open: nobody picked up the phone. I want to let them know that my mail I dropped off at their mailbox by their driveway on 6/29/21 has not arrived at the recipients address. I trust that they had delivered or it was sent somewhere other than the addressee? I had never experienced this poor service in Los Altos since the beginning of time. If the Manager is listening or reading about my complaint today, I want to know what he will do for me and others who rely on an outstanding postal service! I gave 1 Star for bad service! This is my first 1 Star on Yelp.
