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October 2023 by Kristan Shamus
Unfortunately, I had a less than desirable experience at Therapy Salon when I went in to have my head shaved prior to starting cancer treatment.On the phone Sarah was kind, empathetic and offered to shave my head, style my wig, trim my wig and teach me how to tie scarves. I was very excited to go to Sarah for this big moment in my cancer journey.On the day, it was the complete opposite. She was short with me, bordering on rude. She didn't give me a full appointment, instead, she tried to fit me into a 30-minute time slot while another client's highlights processed. This meant we barely had time to section and cut my hair to have it turned into a wig for myself, which was hugely important to me. Let alone trim nor style my wig nor teach me how to tie scarves. I don’t know how or why she cut my appointment so short, but she made me feel like I was a problem and a complete inconvenience for her. I was nearly in tears before she even stared cutting.After she cut off all the sectioned pieces, prior to the shave she left me in the chair with crazily chopped off hair, facing the mirror while she tended her other client. It was shocking to see myself like that and be left mid process, tears streaming. We had to ask for water and tissues, as no one offered.Then when she came back, she didn't ask what length I wanted the shave and I had to stop her as she came towards my head with too short a blade. She very sloppily shaved my head and left me with sections of long wispy hair. There was also no time for a wash, so I left the salon covered in short, spiky hairs all over my face, neck, and clothes.At the end of the appointment Sarah’s assistant told us a wig styling appointment would take a full hour, which was even more perplexing as to how Sarah scheduled me for only 30 minutes for everything she promised to do when we were on the phone.I've never had such a bad salon experience. It was awful. I do not recommend Sarah nor Therapy Salon for anyone, but especially not for cancer patients. I noticed Bay Area Cancer Connection has removed Therapy Salon from their list of preferred vendors. I wish I had noticed this before calling Therapy Salon.Service: Haircut
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October 2023 by Theresa Dominique
I still have flashbacks and get triggered when I think about my experience with Sarah, she was very rude, condescending and does not know how to treat her employees or how to run a business. Sarah had her teenage daughters trying to train employees, who does that? She used to take away my chair at the front desk so I couldn't sit down even if the salon was empty and also told me "you are lucky that I give you a break time" when it's a requirement by law to provide at least 10 minute breaks for an employee. So many unethical tactics, she took advantage of me because I was young and and naive at the time. I’m not tarnishing anyone’s reputation, I am sharing the experience that I encountered, which was a negative one.There’s so much more I could share, but I'll leave this review short.I don't recommend this business to anyone looking for employment or a service.Service: Blowouts
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September 2023 by norajoseph
If you're seeking a hair salon that treats you with royal care, look no further than Therapy Salon! Meet Sarah, the owner, a master stylist with a heart of gold. She stands beside both kids and adults fighting cancer, providing them with wigs. Disregarding this recommendation would be a missed opportunity!! Take the step to book an appointment, and you'll be grateful beyond words. Sarah consistently exceeds expectations, using top-notch Aveda products exclusively. Don't take my word alone—reach out and experience it firsthand! And no need for gratitude; I'm just here to spread beauty and positivity throughout our community.Services: Haircut
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September 2023 by Ash B.
Always an amazing experience with Sarah! She's a hair magician and makes you feel so comfortable and relaxed while working her magic on your hair! Love the products they use and the ambiance of the salon!Services: Makeup services
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September 2023 by Sharukina Oushana
Sarah is amazing!! She’s kind, caring, and listens to exactly what you want! She is so good at what she does and there’s never a time I leave her chair without loving my hair!
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September 2023 by Ninny
The atmosphere was relaxing, and I left feeling rejuvenated and confident with my new hairstyle. I’ll definitely be returning and highly recommend this salon to anyone looking for top-notch service and great results!
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August 2023 by Tanya Rodchenko
Sarah is an incredibly knowledgeable and caring hair specialist. Not only has she healed my hair, but she is also teaching me little care and styling tricks every time I see her. Under her continued care my hair has become healthier and more vibrant. Would highly highly recommend!Services: Blowouts
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July 2023 by Krista D
Wonderful salon! Jessica rescued my hair with her amazing color skills. I'm not exaggerating. She is a skilled stylist! Rosie gave me one of The Best haircuts I've ever had. Simple, easy, and elegant. She, too, is a skilled stylist.Highly recommend. As with everything in Silicon Valley, the salon is pricey. But in this case, you do get what you pay for. It's worth every penny, in my opinion.See photo of color by Jessica. I don't have a photo of the cut by Rosie, but it was a winner.
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May 2023 by Mikaela Wilson
Liz always does a wonderful job with my hair and I've been going ever since my initial bob and bang cut. They are always very nice at the salon and do a great job.
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May 2023 by Athena Chen
This review is for my stylist Jessica. Jessica has worked on my hair several times so far. She did a great job each time! She is extremely patient and careful when working on my hair. The salon is located in downtown Los Altos, and sometimes it took me time to find parking, and I was late. Jessica always called in advance. She would prepare for the color in advance and work on my hair immediately after I arrived. I appreciate all her great work!In addition, the salon is very clean, the cleanest among all salons I visited.Highly recommend Jessica and Therapy Salon!Service: Hair coloring
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April 2023 by Leslie
I love Sarah the owner and a senior stylist- she know my hair, what it can and can’t do and what’s ok for it or not, and she REALLY wants people happy with their hair- my whole family uses her and we love her! Gorgeous salon also I love just walking in and feeling cared for and ready to relax!Services: Hair coloring
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March 2023 by Madeline Dietrich
Therapy Salon is the best. I lived around the country and absolutely no salon compares. I feel special and pretty when in their care. The atmosphere is relaxing and clean. I’d move back for the scalp massages any day.
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February 2023 by Kati White
I have been getting my hair done by Liz at Therapy Salon for a year now. She is amazing! She balayages and cuts my hair to perfection. Today I wasn't sure exactly what I wanted so we talked it through before and after. Needless to say, I always leave Therapy Salon happy and excited for my next appointment. Liz is the best hair artist in the Bay!Services: Hair coloring
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January 2023 by Jamie F.
I came into the salon unhappy with a haircut I received from another salon. I immediately felt comfortable and listened to after talking to Liz about what I wanted. I left the salon so happy with my hair, it was exactly what I was hoping for. I've been looking for a permanent salon for 2 years now, and I can finally say I found it!
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December 2022 by Carol Scott
I had an amazing experience here! Liz gave me the best haircut and I'm constantly getting compliments. As someone with curly hair I'm always nervous trying out new salons but I'll now be a regular!Service: Haircut
