-
July 2024 by Faye Naba
This Rite Aid is always clean and fantastic. I went to buy water and some other things I needed. Barbara was professional, lovely and helpful. They also have a great deal on Fuji water. Thrifty ice cream is a great value and the calories on the different flavors are listed. Not sure why most iles are almost empty recently.
-
July 2024 by Lori Ekman
Pharmacy is slower now that the rite aid at de anza and homestead closed. Also, the floors are really dirty.
-
May 2024 by Annette Acosta
Store 05886. Clean store items clearly marked. 50% or 75% off. That is why I Love Going to Rite Aid. Friendly people.
-
March 2024 by Hsiao Chen
I had an clogged drain at 6pm on a Friday evening. By the time I got to the hardware store, it was already closed. However, Rite Aid is still opened.
As I entered the store, the associate happily greeted me. As I was walking through the aisle looking for the drain opener, another associate help me quickly locate the item.
I was able to get back home to fix the issues quickly. Thank you Rite Aid!
-
February 2024 by Reynaldo Hernandez
I was in line watching an older woman, (well over 60 years of age), attempting to buy some wine. She was told by the associate that she needed her I.D. in order to complete the purchase. Maria was the clerk in question. I watched as the woman was quite put off at the request. Maria, instead of completing the woman’s purchase, told her she would not allow the purchase without a valid I.D. A manager was called and the I.D. request was superseded by manager approval. All this problem held up the line for quite a while. Customer service is tantamount in situations like this. The woman was CLEARLY over 21. Rite Aid needs to solve this problem. I.D. be damned when a person is clearly of age.
-
January 2024 by J J.
For a company that has filed for chapter 11 bankruptcy protection, it is not the time to change policy regarding scanning a government ID to buy alcohol! They just lost $85 dollars, as I was buying other stuff as well. I guess I will go to Target.
-
December 2023 by Chester Cunningham
A typical corporate store. Despite only having a skeleton crew, I can not complain about the service.The stock on the shelves was pretty spotty. Many empty shelves. It is almost as if the building is too big for their business.This place was nothing special, and driving there is a hot mess. You can barely see the shopping center, and it is like taking one big, never-ending u-turn to get in the parking lot. It is not a great location, and if I did not use Google maps, I would have driven right past it.A decent store. Nothing special.
-
December 2023 by Lydia B.
beware of the rite aids in San Jose and around. I used rite aid for several years in Santa Cruz with no issue. when I lived here i switched my prescriptions to this rite aid. one of the prescriptions got lost and thier only option was for me to have it re prescribed, which would cost me $200 out of pocket to see that doctor. they had no way of finding the prescription again. my remaining prescriptiona were sent to multiple locations and they were unable to tell me which location in the courtesy reminders or when I called. I had to call several locations to find which location had my items
-
November 2023 by Linda Wollin
My problem is that I tried to call the store to find out about having my prescription's moved to another pharmacy. Of course, even though you open at nine, nobody answers the phone. I tried several times and it just kept putting me back to the recorded message. My pharmacy on Homestead road has closed, and I got no notification as to exactly when they were closing. Had I known I would have gone there to get my prescriptions transferred, Since I can't get the answer to the phone because they're too busy with flling prescriptions or giving vaccinations, I have to physically find your location and drive over there to get service. I know you don't hire enough people to satisfy customer needs, but that's your problem and it's now become my problem. I am not happy.
-
November 2023 by Scott K
Pharmacist refused to fill my prescription, saying that they don't allow the dosing which my doctor knows that I need. Interfering with the doctor-patient relationship.
-
October 2023 by Carol Kornfeld
Very convenient location and usually a short line.
-
August 2023 by Ottilie C.
Undertrained First, all two of them in the store don't know how to unhook their products in the store. They ended up grabbed the same products from other places. Second, all of them don't know how to use a milk check and I ended up cannot buy any.
-
August 2023 by Geo Top
Is this store closing? The shelves are empty. I went in to buy 12 items and not one of them was in stock. The whole store looked neglected and disorganized. If they are having problems with supply chain and deliveries, they should post an apology sign to customers on the front doors and their website. It is bad customer service to waste people’s time.
-
July 2023 by Rick Evans
everything you could expect in a neighborhood health & beauty aids store
-
May 2023 by Yasmin R.
Rite aid is one of the best drugstores . I'm having hard time getting my medication due to shortage of said medication . Pharmacy staff ( Laurel shopping center in San Mateo)went of her way , called several rite aid stores just to find out if certain medication is available . She spend lots of time on the phone to locate the store that might have my medication in stock . This shows how much rite aid staff cared about customers/ patients. The staff truly cared about the importance of my medication and health . Also Rite aid sends text messages as soon as medications are ready unlike CVS pharmacy that has worst service . Please wuse you discretion when choosing a reliable pharmacy, I will not advise any of my family and friends to choose cvs .
