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December 2023 by jnyflwr choe
SCAMMED. The sales person Millie deceived my elder immigrant parents into buying an overprice purse that sell for 1/3 of the price on all of the other resale purse sites. She told them it was very expensive and a that it was collectors and pushed them for the sale. Do not shop here unless you want to collect useless junk.
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September 2023 by Chaimae B.
I love to shop here! They always have the best most unique items!! The staff are friendly and store is clean and organised .
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April 2023 by Kate Bird
I love this little shop. The owner is super friendly.
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April 2023 by Sienna D.
Goodwill is better. Junky choices and overpriced. They had a clearly used pair of lululemons for $65. You can get new lulus for $65 and up. No way am I paying $65 for old used ones. The other stuff was just kinda grandma-y and junky. Won't be back unfortunately
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March 2023 by B. D.
Was excited to try out this new place in Menlo Park. Dropped off items for review as I told owner was in once a week. Never heard back from anyone in a week and a half. Finally got ahold of owner and she emailed an agreement to me to read. The very next morning I had an irate message asking that I pick up my clothes as I had not responded to her email. She wanted items picked up that day. Had to practically beg her to afford me the courtesy that I had afforded her in getting back a quote to me as I was traveling out of the country that day. If you ask me, this woman has no patience and her quoted prices were far too low to leave my designer items there. She came in at half the price as other people. Consign elsewhere!
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October 2022 by Tammi Palfreyman
Wonderful selection of clothes, shoes, bags and accessories. Always friendly and helpful service from Mili and her team!
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October 2022 by Bhuban A.
Great collection, lovely people, and good customer services. Like the fabrics of dresses, variety of the colour need to be upgraded.
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August 2022 by Eva B.
Dropped in for the first time and love what I discovered! Unique, interesting and stylish second hand clothing. I love how everything is organized by color and size and the store all around is clean and easy to browse. I'll be back!
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August 2022 by Nancy G.
Love this store in downtown Los Altos. New owner Milly carefully selects new/lightly used womens clothing, purses, shoes, jewelry. As a consignor and shopper I find her selection current/affordable. Her selection of designer purses keeps me returning to find just that item missing from my closet. Wonderful owner! Fair and friendly. I love her consignment process too. Enjoy
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August 2022 by Denise I.
I've been consigning here for the past 2 years and can't recommend it enough! Very thorough and helpful staff. Great selection when shopping too!
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August 2022 by Lan N.
I have been a consignor here for years but the owner has made it such a hassle to consign clothes and get paid for them. There are so many more convenient ways to consign clothes now. My recent experience (you have to call in advance to get a check, but if it's less than $100 you can be paid in cash) the clerk unapologetically told me "sorry, I don't have any cash so you'll have to come back" was the last straw. I'm done with this place.
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August 2022 by Matt H.
The store is very nice, seems to have a good selections, and the prices seem fair, but today I had a very unpleasant experience. On my day off work today my wife asked me to bring in some designer bags and watches she wanted to find a new home for, so I stopped by around noon. The employee was super nice and explained the process to me and took the items to be consigned. At 2:30 I get a call from the manager/owner telling me they can't take my items. Her reasoning was that they 1) only take new clients on Tuesdays, and 2) are only taking fall items (though the employee told me the accessories I brought aren't seasonal and wouldn't be a problem) and 3) any watches have to have new batteries in them. I suppose that's fair, although strict and like some basic info that should've been told to me up front. But miscommunications happen; no big deal. The owner/manager did apologize for the inconvenience, but then immediately tells me I needed to pick up my things TODAY. I told her I couldn't, and probably couldn't until the weekend, and she replied in a very irritated tone something like "I guess I can hold onto your items until the end of the weekend." ....like she's going to get rid of them if I don't pick them up in the next couple days? Maybe I'm crazy, but if a store miscommunicates and makes an error that puts me out, I feel like they shouldn't take a rude tone and be demanding of me.
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June 2022 by Alicia M.
I had such a great first experience here. It's a small store with a surprising quantity packed in (but not to the point where it's hard to browse through the racks). Great quality and discounts offered (most of my finds were 20% or 50% off). The customer service (both the owner, Millie, and an employee, Sia?) was by far the best I've had at a consignment- friendly and attentive but not pushy. I'll definitely be a repeat repeter customer :D
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May 2022 by Amy M.
This is a fantastic shop. She has wonderful finds. Often I can find my favorite brand jeans. And I can buy them for sure for a fraction of what they cost retail. And sometimes I find my favorite brands in a basket of 50% off jeans. Yes - you can shop, get lots of stuff, and feel like you're SAVING money
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May 2022 by Ken B.
Looks good. For women only. :-( Has a French aire about it. It's small and quaint. If I had a GF I would take her here.
