-
July 2023 by ACR Construction
THIS REVIEW IS FOR THE EMPLOYEE CHRISTIAN.He went above and beyond his responsibility as an employee to help my family and I with our passport photos!GREAT MAN and GOD BLESS!!
-
July 2023 by Howard T.
The employee Christian gets a 5-Star rating, because he is VERY nice, patient, and understanding!The 4-star rating is for the business.
-
June 2023 by S L.
As a small business owner, I've been relying on Postal Annex for several years now, and I'm always impressed with their top-notch customer service. The friendly family that runs this place truly knows the value of excellent customer service and goes above and beyond to ensure satisfaction. I've shipped and received thousands of packages through my rented mailbox here, and not once have I encountered any issues.The Los Altos location is incredibly convenient, and the affordability of their services is a real asset for a small business like mine compared to other mailbox rental options nearby. Whether it's shipping, copying, or faxing, I've found their offerings to be of excellent quality and highly reliable. If you're a small business owner or just need dependable postal services, I highly recommend Postal Annex for all your needs. They've certainly made running my business a lot easier!
-
June 2023 by Kate Krammer
Absolutely the best! Kind customer service, family run and wonderful experience every time! We choose return methods/shipping options specifically so that we can come here now!
-
March 2023 by Anne Kern
Our recent experience with the Postal Annex at 2310 Homestead Rd., Los Altos, rates 5 stars and MORE! Binita and Rose were professional, knowledgeable and personable during our visits. The first time, we shipped 16 boxes, 6 of which they packed. The second time, they packed 3 of 6 boxes. We were very impressed with the care they took to pack fragile and bulky items. We were also grateful for the time they took to research the best shipping options. Despite the large size of both orders they processed them quickly and efficiently. We will continue to use their service on future visits.
-
February 2023 by Ryan Tyler
Great family owned local ship&pack store. I had to open a mailbox and these were the cheapest in the local area and I've had fantastic service ever since. Super helpful and positive, I've not gone anywhere else since for my shipping needs! Keep up the great work!
-
February 2023 by reena k.
Just the most friendly, responsive and helpful place. Always available with a big smile and go out of their way to help. They also make it a point to remember their customers. Love going there!
-
January 2023 by Joanne L.
I have a PO Box here for almost a year. Staff is always friendly and courteous. They send out holiday closures and hours every time ahead of time. I also drop off prepaid Amazon returns here as I can leave them in their carts without standing in line. Excellent service. Highly recommend.
-
January 2023 by Michael S.
Needed to get a couple passport pictures taken and after going to a retail chain and another mail outlet , who clearly had signs they did them , both said not today. So happen upon PostalAnnex and was very HAPPY they were offering the service. Went in and with one person before me in line , and one staff member I was in and out in maybe 5-7 minutes tops. Very friendly staff , and overall the experience was much appreciated. The only reason I did not give 5 stars is this location also handle private mail boxes , only a small quantity and I noticed that either incoming or outgoing mail dropped off was unsecured. Some right by the door , in these days to much risk. If I was use this location for mailing would ask they secure the dropped of package. However the availability , speed and great service made this a solid 4 star experience
-
December 2022 by Ka G.
When the store is actually open, five stars. Service is fast, courteous, and dependable. But I am knocking a star because the place is often not open during published business hours, particularly on Saturday. You may go there on Saturday at 3 PM and it is closed, despite the door saying it is meant to be open until 4 PM. I am not talking about holiday weekends when they declare they will be closed, but regular Saturdays that are officially within their business hours. Some weekdays are also closed 15 minutes before their scheduled closing time. Always call beforehand if you are going there, so you know if they will be there when you are there. If you call beforehand, you will avoid any wasted trips.
-
December 2022 by To G.
When the store is actually open, five stars. Service is fast, courteous, and dependable.But I am knocking a star because the place is often not open during published business hours, particularly on Saturday. You may go there on Saturday at 3 PM and it is closed, despite the door saying it is meant to be open until 4 PM. I am not talking about holiday weekends when they declare they will be closed, but regular Saturdays that are officially within their business hours. Some weekdays are also closed 15 minutes before their scheduled closing time. Always call beforehand if you are going there, so you know if they will be there when you are there. If you call beforehand, you will avoid any wasted trips.
-
November 2022 by S D.
We come here for all our mailing, postage & mailing/packing supply needs. Ravi & Binita provide top notch customer service & care & always so helpful & reliable! We don't go to the post office anymore. No need as this place does it all for you! Thank you so much Ravi & Binita for always providing 5-star customer service!
-
November 2022 by Katerina Danek
I have had a PO box at this Postal Annex for ten years and can highly recommend it to anyone. The staff are very responsible and attentive people. Whenever I called and asked if a check had arrived they would search my mail and let me know. They had also collected my mail for a long time past my last payment. It is a five star business.
-
October 2022 by Robert Windel
This is THE place to go for your packing and shipping needs. I sometimes pass 10 shipping stores on my way to get to this one. The owners are so friendly and professional - they always go the extra mile to do things right. I've had them pack and ship high dollar guitars, speakers, computers, etc and everything has always made it to its destination in pristine condition. Highly recommend!
-
October 2022 by Donna Warfield
This postal annex is EXCEPTIONAL. The owner and his family are personable, efficient and a delight to do business with. I used to live in Los Altos in walking distance to this location. I now live a 15 minute drive from this location and there is a postal annex right up the street from my current location but I still do my business at this location because of the superb service.
