PostalAnnex+ in Los Altos is a family-owned and operated business known for its friendly and knowledgeable service. Customers appreciate the accommodating staff, who take the time to explain processes and answer questions, making transactions easy and affordable. The team goes the extra mile, as seen when they safely kept a forgotten backpack for weeks and returned it intact. They also provide helpful services like shipping small Amazon returns without issue, showing a positive attitude and great customer care. Employees like Christian stand out for being patient, kind, and understanding, often exceeding expectations with their helpfulness, especially with services like passport photos. Overall, PostalAnnex+ is highly regarded for its honest, caring approach, professional staff, and a welcoming atmosphere that emphasizes excellent customer service.
Kate Yu assisted me. She was very helpful, knowledgeable, and friendly. I would definitely use their services again.
June 2025
I went here to mail a few things and accidentally left my backpack behind. I didn’t even realize it was missing until a few weeks later—but to my surprise, they still had it safe and sound when I went back. Really grateful for their honesty and care.
July 2024
Got passport photos here, was really fast and good quality. Owner is very friendly and helpful!
