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May 2023 by Ashley N.
I really wanted to like this place. There is not a large selections for frozen treats (bones, necks, etc.) or holistic supplements I was looking for, but they are willing to order your specific needs. The staff here is hit or miss. Sometimes the staff is extremely knowledgeable and other times they don't even care to help you or acknowledge you. This place is very convenient for me to shop at but I will not be returning. Normally, I come during normal business hours (between 12pm -2pm) which their sign says they are open but 3 times now I have arrived to find they are closed. Extremely frustrating since I drive to downtown Los Altos specifically for this store. They need to staff their store better so that customers can actually shop.
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March 2023 by Nadine N.
I love Waggin Tails! The experience here definitely made my dogs tail wag for his birthday.I called the morning before my puppy's first birthday inquiring on a cake or dog birthday treats, and I came in after work and the delivery of cakes came in- perfect timing.The lady who helped me greeted me immediately and asked if I needed any help. I told her I was shopping for my dog's birthday and she remembered me from the phone.She was super friendly and let me browse through all the cakes till i found what I wanted. I then took a browse throughout the store for gifts. The store is small, but organized. Upon checking out, she mentioned that she would put together a birthday bag for my dog, and the gentleman working there put it together. I was stunned with all the goodies they gave me. Toys and treats to add to my puppy's birthday, as well as a coupon for future purchases.My pup will be so happy, and they made me happy that I could give so much for my puppy's first birthday.DEFINITELY recommend coming here. The staff are helpful and kind.
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March 2023 by Miya Delantoni
Employees were not very friendly but we got what we need for my puppy's 1st birthday.
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December 2022 by Ines L.
I write this review crying in the parking lot in my car... Never in my life has a customer experience resulted in tears. I have been a loyal customer at this store for years until now. Manager berated me and my two dogs multiple times during a short visit due to my dogs accident. As dog owners, we know this occasionally happens. She said the store only welcomes behaved pets and even kept telling my dogs to stop peeing in her store. She even called me out when I was at checkout about to pay. I told her how disheartening it is for a loyal customer to be spoken to like that. She said that she knows me and that my dogs pee there all the time (my dog has not peed in that store in months). In fact, I have been bringing my new puppy in a tote bag to the store for the last four months. I told her I have apologized for any inconvenience and that I didn't even cause a scene over this. She said "what scene? No one else is here." I started crying at cashier during payment and manager did not apologize.Least welcoming experience to date. I will be taking my business elsewhere.
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October 2022 by Nicole A.
Unique selection of pet supplies. Employee was very friendly.
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October 2022 by Julie Stanford
Great place for food for chickens cats and dogs! Awesome.
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May 2022 by Marina T
Excellent customer service. And best part is that they carry Identity canned food line for dogs and cats. Thank you for that!
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April 2022 by Joanne H.
Came in looking for a little "Gotcha Day" celebration for our rescue dog. Ended up getting 2 cookies for her. When I was paying at the register, the cashier told me they actually have cakes & cupcakes....what!!??...I didn't even see them. I took a quick look, but still decided on the cookies. Will definitely come back when I need another celebratory item and will pick up a cupcake or cake. Cute place.
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February 2022 by Kristi K.
Let me just begin by saying this pet store was the most positive retail experience I've ever had in my life! I have a senior dog who had become completely uninterested in both dry and wet food and I was completely stressed out trying to get her to eat. I stopped into this store hoping a better food brand or healthier option might help her become interested again. The guy at the store was AMAZING! I wish I remembered his name, but he was genuinely interested in helping me and my fur baby. He was super friendly and informative, recommended a supplement that would help with her digestion and walked me through the whole store showing me good options for picky senior dogs. My dog ate her new food like it was the first meal she's had in a week! Scarfed it all down. The stomach supplement turned her (not so pretty poops) back to normal within a day. This probably saved me a huge vet bill and a bunch of unnecessary medications! Thank you so much! I'll definitely be stopping back in here again!
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January 2022 by Colin (Colin Urmson)
A great pet shop for the town. There are a variety of goods, but the majority are aimed for dogs and cats so if you have a less common pet it is probably better to look elsewhere.
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December 2021 by Maddy K.
Got the 11 inch bone cake for his party. Looked great! Would recommend getting it for the same day. We got it a day in advance and the frosting started to crack which is no big deal for us, but might be for some people.
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December 2021 by Maya L.
Went here to get a birthday cake for my dog's 9th birthday. Let me tell you how quick and easy and wonderful this place was. I was able to send my brother to pick it up as I was busy feeding my newborn and we got a poultry free carrot cake with a cute 'Happy Birthday' message on a dog bone shaped treat.
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November 2021 by Malley D.
Note that the business name is now "Waggin Tails" not Pet's Delight As a crazy millennial, I was looking to get my dog and his friends some treats for a birthday "pawty". I was surprised to find a pack of dog bakeries in the area, and was excited when I called and confirmed that this place did indeed carry dog cupcakes and baked treats. The store is small but well-located on State street and parking was fairly easy to find in the evening. I found they had an excellent selection of treats. I picked out two cupcakes - one carrot cake and one a carob chocolate, some "brownie bites", and a "doggijuana" toy. The cupcakes were super cute and all the treats were good ingredients, not overly processed or cheap junk. My dog absolutely devoured the cupcakes and loved the toy, and his friends seemed to love the brownie bite treats! I found the staff to be very welcoming and helpful, so I'll definitely be coming back here to get more treats for my baby. Make sure to join their rewards program - great benefits for spending on items you'd already be buying!
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November 2021 by Triya Bhattacharya
Lovely locally owned pet store, with a couple of adorable resident kitties. I came in here looking for a brand of food that is the only one my cat is eating right now and they had it available. The owner is very helpful and nice, I will definitely visit again and recommend to all my friends as well.
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October 2021 by Venus L.
Love it! I went online to look for a shop that sells cakes for dogs without having to travel to SF (seriously, the drive would've been insane and the cake prices? Forget about ittttt)... waggin tails popped up on Yelp and after browsing their website real quick, I drove through. There's an abundance of items for sale for both cats and dogs. They have pre-made cakes ready in the fridge for purchase, both blank and "happy birthday" written on. They have cute bandanas for your pets, too. Parking is on the street or if you go around the back of the building then there's free parking available.