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October 2023 by Forest
Kevin W. is the man! I walked in with a weird shoe problem and after a few diagnostic questions Kevin had me at the wall looking at replacement shoes. Adjustment Qs this and that to fine tune what my want is -- then he walks back with shoes and does the fit and rings them up. I was out the door in 25 minutes total.Lesson: Walk in shoes and listen for weird noise before you buy them: every, single, time.Lesson 2: The replacement shoes weren't fitted correctly, they are 'wide' which I had no idea what that meant but it means they have a huge toe area -- Im not returning them again but lesson is this store isn't exactly good at fitting.
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October 2023 by James Crawford
Great service. Limited selection for men but what they had was good.
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July 2023 by Bonnie A.
My husband and I went into the local store as I knew we needed a good pair of walking shoes as we were going on a tour around the British Isles. My husband hadn't had his feet properly sized in years (he's 74).We got Kevin, a fantastic employee to help us. He spent over 30 minutes with us and measured our feet AND watched us walk with a number of different shoes on! Turns out one of my husbands feet was a size larger than the other! And my arches had fallen a little and I needed half a size larger. (I'm 72). We bought some great Hoka's and my husband got an insert for his that will help with 1 flat foot and 1 high arch! We got such individualized help we will never go anywhere else!!! Thank you Footwear Etc for employing such exceptional help!!
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July 2023 by Minerva Alicia T.
Aaron was so helpful & pleasant. I bought my first Hoka shoes from them months ago, I'm back for another one. Ended buying two pairs of shoes today. Thanks for your great customer service.
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April 2023 by Kelly Drake
Great selection. Very helpful staff. Parking was plentiful.
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February 2023 by Janet B.
I was just diagnosed with plantar fasciitis yesterday. I had the good fortune of being helped by Kevin. He was amazing. He understood my problem and has incredible knowledge of the various shoe brands and models. He worked cheerfully to find a solution for me for about two hours possibly more. I cannot recommend Kevin more highly! He is absolutely amazing!
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January 2023 by Janis Weatherford
I had exceptional service this time. The person who helped me find insoles was informed and patient. She was the best!
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January 2023 by Lori McKinney
Love visiting this local Footwear Etc. store! Friendly, attentive, competent sales clerks. Great selection. I found some awesome new boots, and the clerk helped find the right fit.
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December 2022 by Eric D.
Last week, I visited the store for the first time (I had to get a pair of Hoka shoes for my Plantar Fasciitis). The woman who helped me (she has been there 16 years) was very knowledgeable and helpful. I went back yesterday because I had a issue with one shoe rubbing 2 of my toes. The same woman realized the issue, went to the back to stretch and modify the shoe, and came back with a perfect fit. Thank you! I will definitely go back in the future.
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December 2022 by Venugopal Subramanyam
My wife, son, and I stopped by on Sunday afternoon and Aaron greeted us. He was very kind and listened to all our questions and provided us with helpful recommendations. He measured our feet and brought out multiple different sizes on the shoes to see which fit best. We all decided on the Hoka brand and really appreciated Aaron's help. We will definitely return here in the future.
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December 2022 by Doug Schuck
I ordered some Uggs for my fiance and actually purchased from Los Gatos accidentally. The staff was friendly and efficient while getting the boots shipped to Los Altos the next day. Shop here, they are awesome, and a lot of great footwear..
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October 2022 by Anne R.
This is my favorite shoe store. They have all of the brands that actually make my feet feel good: Merrill, Dansko, Naot. But what's different about this place is the people who work there really understand their shoes and can make all sorts of useful recommendations. My feet are wide across the toes, but slender in the heel, and they know exactly which shoes will work. Plus they were really nice about me still deciding which shoes to buy as they were closing today!
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October 2022 by 김미경
On Sunday, 10/15/2022, around 1pm, I told the clerk that I wanted to buy a size 10 Unisex Woolloomooloo Belmont Jet Black Wool. But the clerk brought me another shoe from the warehouse and showed it to me. Then I felt a little offended. And the clerk asked for an address to order online, so I said I wanted to pick it up at the Los Altos store. Then the clerk gave me a piece of paper and asked me to write my phone number, so I left my name and phone number. To me, the clerk didn't even ask for a credit card payment for the shoes I was going to buy, and got the job done without any explanation. The clerk was dealing with customers in the very strange manner. It's the clerk I don't want to see again.
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October 2022 by Karen Machado
Kevyn was very helpful and kind. It was a pleasure doing business with him. Thanks so much
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October 2022 by Jo Ann Mandinach
Great service. I wanted to replace an old pair of sandals but most of the correct sizes and colors were already sold out for the season. But the wonderful sales guy introduced me to a new brand in the right color I would never have found on my own. So THANKS!
