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March 2024 by Karen W.
My banking relationship at Chase may not last long. I will be migrating over from First Republic and in advance of the migration I went into the Los Altos branch to speak with someone. I spoke with one of the tellers. I was told that a private wealth or business banker would get in touch with me. It's been 3 months and I haven't heard from anyone. Suffice it to say, I will be shopping for another bank.
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January 2024 by Pat Y.
I have the opportunity to call Chase Los Altos Branch hoping to find someone to pick up the phone. Very surprised, someone picked up the phone and know exactly what I need. That person is Renee. (BIG thank you) Shortly after, I stopped by to look for her (no appt) and I am lucky, she is available. She explained to me everything and finished the acct opening process for me in less than 10 mins. This is my 1st time to walk into this branch, totally happy. This is the 1st time to call this branch, very surprised that they will pick up the phone (Citibank, Wells, pls pls take notes here) Overall, totally happy to have Renee to help me!
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November 2023 by Arcadia Y
The cashier don't understand what is a IBAN when I request to make international transfer. The manager came and he did not understand either. But continue saying that it might be scam. A little bit shocked. Waste 30 mins. They bothlet you feel uncomfortable when you did not have a lots of money.
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August 2023 by Michael W.
I don't see why some people are upset. Of course the only thing that ticks me off here is that their ATM machine can be a bit finicky because there are some checks that they are refusing to take. Even if your check is in perfectly good condition and is valid the machine can act up. This is not a big concern for me because technology can be a bit tough. Due to the fact a check won't go in, we went to the counter. I must say I had no qualms at the front counter. The lady who was serving us showed great courtesy. Not sure why other's are feeling that way but this branch is a bit of a cramped one with little to no traffic. It was an easy cash in and go. Drawback: The only thing I agree with on this is yes notary services are very terrible here. The whole job itself is very terrible so don't bother.
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July 2023 by Vita Kazakova
I had a great customer service with Rennee. Thank you!
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May 2023 by Salesi Vehikite
Best service and best workers!
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April 2023 by Licca O.
Customer service is horrible this location. They don't answer the phone over three hours then finally answered "who is this" then hung up. What kind of business answer the phone like that?! Also charging me I don't even receive service. Negative star experience.
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April 2023 by Hobbit Toadfoot
No ATM CASH
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March 2023 by Pooneet G.
Incredibly rude when I came to open an account. Guess they really don't need the business or are too high on themselves. I will go elsewhere.
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December 2022 by Hector Daniel Salgado Guerrero
The people who are attending do not have the ability to cash a check ,30 minutes waiting and the mager talking on the phone, if you are in a hurry do not come here are very slow
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June 2022 by Syamsunder Banda
World class Bank offering multiple financial products to its customers.
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May 2021 by Jimmy W.
Terrible notary services. Long-time Chase customer who usually goes to Chase for notary needs. Hamzeh, the notary on duty at this location, couldn't figure out how to notarize a form verifying identity. Referred me to UPS instead but couldn't explain to me coherently why UPS would be able to complete the form vs Chase. Maybe a new notary grad? First time encountering this issue. Would not recommend this branch, try another Chase branch. Went to another notary and had it completed in 10 minutes. Chase - what happened to your usual excellent service?
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March 2021 by Zhanna Romanchenko
Just waisted my time, never going to come back there
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October 2020 by Greg Hall
I needed to close my account with Chase Bank. The only reason why I did that, was because I had to stop working at the job I had because of Covid-19. I had opened up an account with Chase Bank for the direct deposits, that the company I worked for did that for me.Michelle, the Bank Manager, was really very good at all aspects of closing my account. She was what I would call truly exceptional, as someone who really cared.Thank you, Michelle, for making my day.
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October 2019 by Bezos X.
Every time I come in here I have to wait until the tellers finish their personal storytelling before they call me up to the window. It has happened several times. They don't have a name tags so I can't complain specifically about them but it's always the two Indian girls with snotty attitude. Don't they get the concept of a service job? The purpose is to service me with my banking needs. It ALWAYS feels like I am inconveniencing them. NO ONE should ever feel that way when they are giving you their business!