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February 2022
I have had accounts at Schwab for many years. The folks at the branch in Los Altos have always been courteous, knowledgeable and prompt. I have rarely waited more than a few minutes to get service. Their online web pages are well-organized and helpful as well.
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September 2018
They are incredibly friendly and helpful here. And everything is so simple. I went in to transfer an account over to Schwab and they looked over the forms to make sure I had everything correct and then handled the rest. All of that took less than a minute. Schwab's simplicity and customer service is amazing.
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August 2017
Came on a Saturday, the person at the desk was rude, and showed he did not want to help me. I thought i was at a soviet soup shop. He treated a older person with simple question with contempt.