I have an old heated vest and I couldn't find the charging cord. So I contacted customer service and with some pictures of the battery I was able to find a cord. Leslie did say that the battery is over 10 years, so it might not hold a charge. But I could buy a new battery that uses the new cord. Thank you Leslie.
February 2024
Customer service at Venture Heat was excellent. Very quick response time and they stayed on top of my missing package and even contacted me about it, I didn’t have to contact them, which was really unusual and great. I love the products I did receive(heated shirt and leggings) and I will order from them again for sure.
January 2024
This was my fist interaction and order with Venture Heat. Leslie was extremely helpful and very responsive to my need for an expedited order...Literally the definition of customer service.
