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March 2024 by viviana cortes
I had a very bad experience with this place. The person who was serving me first was not at home. I waited 10 minutes until he came out. I was going to order something and he told me that I had to order it online. I asked him for a favor and if he had a catalog or a book, I would He said that I had to look on the website and Elcy order it but he didn't give me any answers to the things that I wanted to order at the time I could wait for you for 20 minutes but I couldn't see the intention of wanting to do something I leave that place very frustrated and without buying anything
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February 2024 by Amy C
Online stated it is open until 7:00pm, drove by at 6:00pm and they’re closed.
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February 2024 by Christopher Gilbert
Would give zero stars if I could. They cancelled a Valentines Day deliver late in the day on Valentines Day and did not notify me. Terrible service.
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January 2024 by Dana Davis
I placed an order for my husband's birthday with specific instructions. Driver called my saying he didn't know what house to go to. Duh in on the instructions come through drive to back house. Got an email saying they are working to reschedule delivery. After that nothing. Call the store no answer twice. Left a voice mail. I even called the 877 number no answer. This place is a JOKE!!!!! It ruined my whole day and I want my money back. This was one of the first years I could afford to get him something i am so disappointed. Poor customer service. Shame shame shame on you guys will never do business here again. I am so angry
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January 2024 by Stephen Higashi
Ordered for same day delivery and even paid extra, did not deliver on the same day and not even within the next couple days. I tried calling three days later and no one answered the phone. Terrible and unresponsive customer service!
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December 2023 by Dee Chandarana
I put clearly in my delivery instructions to ring bell and knock when you deliver the arrangement. No one rang the bell or knocked therefore the fruits were sitting outside for an HOUR in the Sun and tasted horrible when you got them. What a WASTE of money!! They need a shorter delivery window estimate and better tracking available. I would not recommend buying from here as they cannot follow simple instructions.
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July 2023 by Kristen P.
Placed an order for an arrangement on Father's Day and it never was delivered. Got an email saying "sorry we missed you" and that it will be rescheduled, which it never was. I've called a few times to try to get a refund as I've submitted a request online with no response. Each time the employees are unable to do anything as the manager isn't there. One of the employees told me today that my order was delivered a few days later? And it definitely wasn't. They should rly take photos of the order at the door like Postmates does bc I'm wondering where my order went or if someone just marked that it was delivered when it wasn't? The first employee that I called was rly nice but the one I talked to today lacked customer service skills, saying things like "I can't do anything to help you" and "I don't know what happened". Umm how about an email or something or offer to leave a note so at least I feel like I'm being taken care of and not like I just got my money stolen from me? Given, I've been told to call back when the manager is there but I've had no success. Definitely won't be gambling w this establishment again
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June 2023 by Hr1win10 V.
We placed an order the day prior to delivery. It was my daughter's 21st birthday, so it was a special day for me. When I called around 11:30am to ask for delivery time, I was greeted by a lady (name unknown), who was somewhat rude and said "well it may be later this afternoon because we are busy". She could not give me a time of delivery, even after I explained to her that we had lunch plans and that no one would be home. I asked if they could please come before 12:30pm, but again with an "attitude" I was told they did not know delivery time. I had to send my husband to their location to pick-up the arrangement. Will not be purchasing from this place again.
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May 2023 by Kimberly Pharis
Got strawberries for Mother's Day yesterday the balloons were only half filled and the strawberries were garbage. Old and shriveled, looks like they had been sitting for a week prior to being delivered. Second time my fiance has ordered me stuff from them and it has been nasty looking. Didn't eat them either time. Definitely not having him getting anything from this location again.
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April 2023 by Jeannine Maldonado
So sorry I can't remember the wonderful lady's name that helped me. I had a last minute emergency (for lack of a better word) birthday. Actually, I was made aware of a person's birthday (a date I hadn't known before that moment) less than one hour before a group of us were supposed to walk in to her workplace to surprise her with cake, song, balloons, and gifts. I panicked! Googled my nearest Edible Arrangements I had never used before. At first, I thought I would not be able to buy anything, as she explained a lot of things need to be ordered in advance. She was extremely willing to accommodate me, as we both asked each other a few questions. Ultimately, she worked it out, so I was able to show up with an awesome little arrangement for the birthday gal, inspite of some isuues with the register that the lady had to deal with as well. Kudos to Edible Arrangements Los Alamitos!!Not 5 stars, 6 stars and counting.....
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March 2023 by Alex Ruiz
I wish I could leave 0 stars!!!My husband came here to get some chocolates and chocolate covered strawberries for our daughters on Tuesday to find out my daughter had opened them and found dead insects inside. I’m not sure if they’ve been stored for too long and are now expired but you can even see web around them. Disgusted and now my daughters had no chocolates to celebrate their Valentine’s Day.My husband reached out to them that same day and left a voicemail and has been calling every single day and there has been no answer or a call back. Hours listed are incorrect as he has gone in person before 6 and the place is closed!!!He has not invested more time and money into this for driving to the place! He will try again tomorrow hoping someone resolves this issue and refunds us for such an inconvenience!!!!
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February 2023 by Miguel S.
I order edible arrangements every single year for my girlfriend for Valentine's Day. The prices here are very reasonable and even the delivery fee is not bad. The delivery fee that I paid was $14.99.I suggest to always order it online because it's a lot faster and you can do it at any time from your home. Sometimes I like to go to the store in person so I can see what they have to offer and talk to them and see the different options. But if you already won their standard options online then I suggest you order it online.I usually get my girlfriend the fresh cut fruit bouquet because since she doesn't like flowers I like to get her flowers that she can eat, because these flowers are made out of fruit. And I always get her a size that is a little bit bigger so she can share with her coworkers. Every year I send these edible arrangements to my girlfriends work. And I always really appreciate the service that edible arrangements offers because they are very patient and they are fast on what they need to do. Especially on a crazy eventful day of Valentine's Day.
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January 2023 by Mario L.
This place is horrible I'm so disappointment with my product . The strawberries are like super small they look like grapes. The service was horrible to her usually go to my store in Torrance but I want to give it a chance to this location. I regret it so bad and when I tried to talk to the manager they told me they was not manager in charged . People don't come to this location it's a little less calm with the product they show in the pictures and the ones I give you . I honestly want my money back or replace my order.
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July 2022 by Maria M.
Awful customer service, paid for an order for Mother's Day and was delivered 3 days later! Management didn't seem to care much about
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May 2022 by Jay P.
Worst place ever. Didn't deliver after they advised they would deliver on time. No call and no follow-up from the business. I do NOT recommend.