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November 2023 by Paris L.
Subject: Exceptional Customer Service from Motion Pro!I recently had the pleasure of dealing with Tyler from Motion Pro regarding a concern with one of their products, and I am compelled to share my positive experience.Initially, I encountered an issue with the fit of a Motion Pro tool on my 2016 HD 883N. However, after emailing Motion Pro, Tyler promptly responded and actively worked towards finding a resolution. The dedication he showed in ensuring customer satisfaction was truly commendable.Tyler's commitment to resolving my problem extended all the way to Montreal, Canada, where I am located. Despite the complexities associated with updating product fitments, Tyler's efforts proved successful. The new piece he provided not only addressed the issue but worked perfectly on my bike.In addition to Tyler's excellent assistance, I appreciate the efficient communication and follow-up throughout the process. It's reassuring to know that Motion Pro has such dedicated individuals who prioritize customer satisfaction.I also want to acknowledge Tyler's professionalism and patience, especially in the face of my frustration over the weekend. His willingness to expedite the shipment of the specific tool demonstrated a commitment to practical solutions and customer convenience.Furthermore, Tyler's proactive approach, including requesting videos and offering direct communication, showcased Motion Pro's dedication to understanding and resolving customer issues comprehensively.In conclusion, my experience with Motion Pro, and particularly with Tyler Polen, has been overwhelmingly positive. I look forward to continuing positive experiences with this company, knowing they have a team that genuinely cares about their customers.Thank you again, Tyler and the Motion Pro team, for your exceptional service!Best regards,Paris Lainez
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February 2023 by Art Schwadron
I bought a throttle kit from an online retailer and they sold me the wrong product for my bike. I called motion pro and they didn't hesitate to send me exactly what I needed to make it right. They did it for free even though they didn't make the mistake. Next time I'll buy from them directly and there will be a next time for sure.
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August 2022 by Lightning Motorsports (James Y)
Professional business with high quality products and awesome employees. Motion pro makes outstanding levers, cables, and tools for the powersports industry. Can't speak highly enough of this company. Thank you for the great customer service and contribution to the industry.
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August 2020 by Lukas Simaitis
Had pleasure dealing with custom cables department . These guys are great from the sweet girl that answers the phone to the tech that we chatted over the phone as well , everybody was super nice and made sure that I was very well taken care of . Customer service was second to none and let me tell you I'm extremely hard to please . Even more props to these guys trying their best to help, during these tough times of covid-19 , so we could ride our bikes and at least while doing that to forget the worries of the real world .Highly recommended !!!
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August 2020 by Linda Carero
The customer service here is amazing! Had a warranty issue with a part and they were quick to get a replacement out.
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August 2019 by D B
This company is large and has lots of moving parts that don't communicate well. I called and explained that I had gotten a wrong part from them and that I felt they were responsible for shipping the incorrect part back since they had looked up and gave the part number for what I needed. 5 months later, no call from a manager as I requested and now because nobody can remember what happened 5 moths ago I am the one stuck footing the bill. It doesn't not matter if you have detailed info of who you talked to and when and they wont pull the recorded call even though they say that they record for quality assurance. Nice
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August 2016 by cedric gilmore
Best honest workers you will ever find. Kind and very considerate. A must do if you own a bike.
