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October 2023 by Terry Joslin
Magic Sun like all companies is not perfect BUT they are terrific to work with! They are knowledgeable and experts at what they do! And they do what they say they are going to do!They handled a small hiccup quickly and professionally which is hard to come by in todays marketplace. Adalia and Tanner are real professionals who are knowledgeable, straight forward and fair! My system was large and complex and not an easy install. They designed it and installed it with no problem. It works and looks great! You can trust them to do it right. I will be calling them when the bi-directional systems for cars becomes available next year for another project!You cannot go wrong going with Magic Sun!
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July 2023 by Carlo Cardella
Chad was super helpful and helped me out in a big way with my existing solar. His technician Jim was prompt and very thorough. the pricing for the project was very reasonable and they came out right away. I will use them again and would highly recommend them to anyone.
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May 2023 by Jen _
We inquired and it took a long time for Magic Sun Solar’s team to return our call. The team came out, “fixed” the solar panels, then we got solar-powered heated pool for the summer season last year. By Fall 2022, our neighbor noticed that our solar panel led to street side water leakage. We have called Magic Sun Solar several times, leaving messages to ask them to come back and help us fix (or even replace) the solar panel and corresponding leakage. NO ONE returned our calls. Please do not bother to reach out — really do not understand the five-star rating if the basic professionalism of getting back to your customer is not even there.
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May 2023 by Mr. H
I was HIGHLY impressed by the Magic Sun Solar sales representative named, Mr. Adlai Outa, after his first sales pitch. He was in my area and wanted to stop by. My wife tells me about the meeting as I am trying to run to Home Depot. I met Mr. Outa in our driveway to where he enlightened me on my solar panel research. We were on the same page in regard to installing the best panels and microinverters. I love how he answered my questions on the fly in my driveway. He returned a week later on 14 February to have us finalize the paperwork for the installation of solar on our home.Mr. Outa went on a much needed vacation. Upon Mr. Outa's return, he immediately emailed my wife and I the installation plans for our HOA in order to seek their approval. Talking about a sales representative who takes care of business.Our initially scheduled installation months were May or June. We received our loan and HOA approval immediately thereafter. As a result, we were moved up on the Magic Sun Solar installation schedule to 5 April. Thanks to their office manager named Chad who made it happen. Chad and Mr. Outa answered a few detailed questions for me between February to April. We discussed the post inspection solar process and the NEM 2.0 application for PG&E. Chad was 100% accurate on the date of which we would receive the application from PG&E. Needless to say, none of my questions went unanswered from Chad or Mr. Outa.On 5 April 2023, the Magic Sun Solar installation team was on time promptly at 8 AM. I wasn't outside at the time, but I am pretty sure they showed up early. Zack was the foreman for the crew. He had Sam and Dillan with him. Glad I warned my next door neighbor a month in advance regarding the installation because it might get a little loud on the roof. The guys were like busy bees throughout the day. They were working their butts off! These gentlemen were some of the most courteous and professional workers I have come in contact with. It was a pleasure being able to converse with each of them before the job was completed at 3 PM. Yes, they were done in 6 hours (minus lunch break).If you're going to purchase a solar panel system. I HIGHLY RECOMMEND using Magic Sun Solar. The money you spend will garner you the ABSOLUTE BEST solar panels, microinverters, sales representative, office manager, and installation team money can buy.TolanResident of Lincoln
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March 2023 by C H
Employees drive around running stop signs, and driving through crosswalks with pedestrians in them. Very unprofessional and unsafe.
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March 2023 by Ben V.
Magic Sun replaced our electric panel and installed solar. We're pleased with the work but would not recommend them because they are misleading and shady.When choosing a solar installer, we wanted one who could install it in 2022 so we could get the tax rebate in beginning of 2023 because we had a baby on the way and renovating our house. We told Magic sun that was priority #1. They were more expensive than others but we went with them because they assured us they would get it done but they didn't install until January. So no tax rebate until 2024 :(Then, somehow my signature page on my contract with Magic Sun was taken out and put into a more expensive contract they sent to my lender. If I hadn't read through my lender's contract before esigning, I would have paid Magic Sun more than our contract. That's really shadyI hear good things about Connected Technology in Rocklin, I'd suggest them instead
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October 2022 by Vicki Nunes
We are repeat customers. Yes I said repeat. We moved and asked Oscar if he could come out and give us a quote. Took a little while but he made it out. Was suppose to have the quote to us in a few days, no problem it didn’t make it to our email. So hubby gave him a call, and Oscar said I will have it to you by Wednesday, call was on Monday. Still no quote and today is Thursday. We are very understanding and patient. But when you said twice your going to do something then do it. Seems to me your not hungry enough for business so we will take ours elsewhere.
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August 2022 by Andrew S.
Although my first install with Magic Sun went perfectly, when I went to add 6 more panels the blame game began! My panels were installed correctly, the gal in the office had noted on the contract to call me with CC authorization for payment. She never did so and at the end of June, almost 2 months later (perhaps due to an end of quarter analysis) she never did her job. I can only assume she then blamed me the customer to cover her error. She claims she sent numerous emails of which Id received none . On June 30, while I was at the airport she called me in a panic . I informed her I would handle it in July on the 15.th when I returned from vacation. She agreed to contact me. Never happened. Not sure what transpired up to today but I received a call from some manager, hell bent on me ditching the payment. They shut off all panels including the 23 I have paid for. No warning just poor customer service. His tone was perhaps set by what he was told by the group that did not do their job! I made the CC payment as promised today. This company's disorganization could become your problem. Btw, the manger threatened to put a lien on My house. I cannot recommend them to anyone, even as great as the salesman and install team was.
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August 2022 by James T.
This review is 5 star worthy, this company was really amazing getting our solar installed in a timely manner (minus all the hiccups with the city etc) I especially want to give 5 stars to Neil Hurlock, he was especially helpful through this whole process and responsive to my e-mails to get our lender to fund the loan. While our lender was very unresponsive, and not helpful Neil stepped up and got everything we needed taken care of. I'm glad we have Solar now as well. Definitely recommend this company to anyone!
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August 2022 by Lisa S.
After all our research into solar companies and meeting with several of them, we chose Magic Sun. The installation went very smooth in July of 2021. This July we were going to experience our first true-up and I was nervous because we didn't limit our use of AC or other electricity. To my surprise, we actually received a credit on our true-up. Oscar is excellent at figuring out the amount of solar panels to get the best results. He also advised us to trim trees that shade panels.
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July 2022 by J J.
HUGE SHOUT out to Oscar at Magic Sun Solar and his amazing team. Our bills have more than doubled so time to go solar with PG&E plus new 14% increase next month. We got five different bids from local companies and Oscar was the only one that didn't attempt to oversell and the most non hardcore salesperson I have ever met and very different from the others I spoke with and received bids. He is very professional and knowledge based. We have two kids moving out to go to college and he said we can add more if needed later for the same price so why spend more. Tanner and Gabiano did the install and were very professional and always alerted me when they would be here and called or texted if a minute late. Every employee I met has been with the company for 12 plus years and that speaks volumes. They felt like family when they left. They finished ahead of schedule and three weeks later I can see we are running under the grid and no more nasty emails from PGE about our over usage. They have a monitoring system and I have access to showing usage and if there are any problems with the system both myself and Magic Sun Solar are alerted immediately. After the system was installed Oscar came over for more than an hour and did a complete walk through and run down educating us on the system and software. Being a real estate agent I have heard many horror stories but I am confident that won't be the case with Magic Sun Solar. I can not highly enough sing their praises and most recommended on Nextdoor and YELP!!! 916.599.9059 3750 Taylor Road, Loomis, CA 95650 www.Magicsunsolar.com 3750 Taylor Road, Loomis, CA
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June 2022 by Shauna B.
We had several quotes for solar and Magic Sun was the most reasonable. Others told us we needed a new pump and Chad told us in his experience that wasn't necessary. They are super nice and it was done quickly and works amazing! I've since recommended them to other friends and they were very happy as well! 10/10 recommend.
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June 2022 by Frog W.
This company is amazing. Very quick to respond. We met with both Neil and Chad regarding house and pool solar. Both were very helpful and very knowledgeable. Neither tried to sell us anything we didn't need. In fact, they were very honest about advising us against spending money where the return would not be appreciable. Such integrity!! We very much appreciated their professionalism, ethics, extensive knowledge, and the thoroughness they were willing to devote to our anticipated projects.
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April 2022 by Matt D.
We had solar installed recently by Magic Sun Solar and could not be happier. We received multiple offers when shopping around initially. Magic Sun stood out above the rest with the best offer and best customer service. We worked with Oscar who answered all of our questions and provided pertinent details regarding the appropriate size of the system based on historical electricity use, expected billing changes, solar technology, and related tax credits. The Magic Sun installation team was courteous and professional. They explained the work being performed, finished within the described timeframe, and even painted some of the electric conduit to blend in with the exterior walls. Overall, this was an excellent experience working with Magic Sun. I will definitely be reaching out to them in the future if more panels are needed.
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March 2022 by Seamus O.
I bought a house with solar already installed by Magic Sun. I had a bunch of questions about how it worked, etc. I called Magic Sun and they were really helpful. Helped me set up the cloud account and ensure everything was working correctly. Even came out to walk me through things, free of charge. Great service, and really knowledgeable!
