Vons is a neighborhood grocery store offering a convenient experience with a deli, bakery, fresh produce, a butcher's block with meat and seafood, and a pharmacy. The bakery features customizable cakes and cupcakes, while the deli offers party trays and made-to-order sandwiches, which some customers find very good. The store provides services like Order Ahead pick-up, Grocery Delivery, and DriveUp & Go™ to save time. It also has an affordable floral department. However, experiences with customer service are mixed. Some find the staff nice and helpful, while others describe service as slow, not customer-friendly, and sometimes awful, noting a need for more pleasant training. Specific issues include slow deli service with long lines, unhelpful checkout experiences, and expired discount tags not being honored. The store is noted as being a little smaller and busier than other locations, with aisles felt to be too close together. Prices are seen as constantly inching up, and some customers report items often being out of stock. While not 24 hours, it has also reduced its closing time, leading to limited checkouts and long waits later in the evening. Some have noticed a recent change for the better in customer service.
The deli is the best thing about it. The prices are way too high. But it's convenient for me seeing as though I live very close. The wedges the chicken the rib tips the potato salad heck the whole deli gets A's from me.
June 2025
I love Vons. Always has great deals and with the app you can save even more. It’s so close to where I live personally I just wish it was 24 hours. The staff are always nice too. They have the fresh deli, the seafood counter…just everything. They have the most affordable selection of flowers too.
July 2024
I've decided that the sandwiches at the grocery stores are better than the others... maybe I'm biased because they've been so good!
