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January 2024 by Alie McCaskill
0 stars.I don’t ever write reviews but as a pet parent that cares about your pets this is good information for you to know.My dog was prescribed 25 mg of Rimadyl and they fulfilled the prescription at 75 mg…. He’s 12lbs and got rimadyl that was 3x the dose he should’ve gotten. This last week has been a nightmare for my family but fortunately we got to the emergency hospital on time.The hospital called the vetco clinic to inform them about the mistake and they called me to apologize. They said the bottles are next to each other which is probably why the mistake happened.Not sure if they plan on letting go the employee that made the mistake so if you do decide to go here, please compare the prescription to what you receive in the bottle.
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January 2024 by Jose Robles
This has been our go to place since we found out about it. Staff is always knowledgeable and friendly, service is super fast. I come here for all of our needs for our 3 dogs, highly recommend.
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December 2023 by Erin L.
Shoutout to Sheila in grooming! She does a wonderful job with our dramatic Pomsky and we really appreciate her amazing customer service. Can't rate her highly enough.
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November 2023 by T H
I was happy to find everything I needed and get recommendations from staff!
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November 2023 by Justin Yanez
Solid customer service fast responses
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November 2023 by Nieko F.
Very friendly staff. Knowledgeable and very helpful. One of the best Petco around. Not the biggest selection, but good customer service and convenient for basic pet supplies.
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October 2023 by Toni R.
This review is for Petco's Adult Fundamentals In-Person Group Class (trainer Devon Ross).My husband and I recently completed this program with our young rescue dog, Maisie. She is our first dog, and we recently got her in the spring of 2023. We love her to death, and she's incredibly smart. That said, we were struggling with general obedience, as well as other specific behavioral issues (separation anxiety and leash reactivity), and so we decided to enroll in this class, both for its convenient location, relative affordability (they were doing a sale special), and schedule availability.As new dog owners, we found this class very helpful in building our confidence and understanding of our dog. This was because of Devon. He understood our needs and adjusted our class curriculum as necessary (please note that we ended up having private classes because we enrolled for a less popular schedule). These classes are not designed to "immediately fix" your dog during the class sessions (1 hour a week, 6-7 sessions). Rather, Devon instructed us how to best adjust our own training styles to effectively focus on Maisie's needs and issues. It was up to us to work with our dog during our non-class times, and to build up our bond. In some ways, it was like dog and owner therapy.In the end, Maisie passed with all the fundamental commands, we were able to address her separation anxiety, and we're continuing to make strides with her leash reactivity. Our final notes: if you are a new / inexperienced dog owner, we strongly recommend Devon to help you feel more confident in handling your dog, build a stronger bond together, and get quicker results in training. The kindness and humor Devon approached each class made our time enjoyable and worthwhile. We are so proud of Maisie, and we are very thankful for Devon's part in this chapter of her life.
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September 2023 by Gggg P.
DONT TAKE UR PET TO VETCO.they charged us $50 just for the doctor to see my puppy. they charged us with stuff my puppy didn't even need, they didn't even know what was wrong with her and gave her a bunch of medicine. And now my puppy is even more sick having seizures every couple hours and her eyes are messed up and she's in pain all thanks to vetco. Although the staff was pretty nice but they did a horrible job.
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September 2023 by Irlanda A.
I made my appointment for my two pets to come in for grooming well in advance and day of, the women at the grooming station turned me away. I was told there is a 10 minute grace period and I was 4 minutes past that. I have never ever ever heard of this 10 minute policy. EVER. One woman in a belittling tone says, "it doesn't say that in the text after you book?!" And I responded earnestly, no it does not. For her - I attached a screenshot of the messages sent by Petco when confirming a grooming appt. Nothing about a 10 minute policy. I almost cried on the spot because my dogs NEEDED to be groomed. Today and in the morning. Normally I'm reasonable and this wouldn't be a big deal just annoying and I'd reschedule. I begged this woman to please take my pups because my mother who lives in another country is coming into town today and is staying with me and she is incredibly particular and does not like my dogs or how much they shed and my husky was in dire need of deshedding. I'm less than two months out from my wedding and I've had fire after fire and countless things go wrong these last few weeks and I needed this to be one easy win with my mother and in literal life. After the woman said they couldn't take the dogs she goes to the back to ask someone else if they're okay keeping the appointment. Minutes later they come out and say it's too late. I begged them and explained my mother was coming into town and this was so important and told them if they stopped having a discussion about it and just took them they could get started sooner. One woman responded rudely saying "actually no we couldn't because another client just got here." So, you're telling me within the 14 minutes I was past my appointment time they would have had both of my dogs washed and well on their way to being done with the grooming and ready to take another client?? They wasted an incredible amount of time just standing there and staring at me and each other. Then one woman says "actually we can't because I have a VIP client coming in". And then it all clicked. These women cannot manage their calendars and I don't believe they couldn't take my dogs they CHOSE not to because of a VIP client. Also, it's PETCO! What in the world does it mean to have a VIP client at a PETCO?? You're pet groomers not the hostess at Nobu Malibu. I begged again for them to just at least take my husky and they offered a 1:30 appointment which simply would not work with when I needed to have the dogs grooming done by in order to be able to pick up my mother. I made a morning appointment in advance for a reason. The woman repeated to me she had a VIP client coming and could not keep my morning appointment even if it was just the husky. I walked away in a panic and in tears. These women were unhelpful, terrible, and clearly unfair with their scheduling tactics to accommodate whatever in their minds constitutes a VIP pet grooming client. I'm posting this review here and anywhere else that will allow it and calling Petco to complain about the specific women working this morning. People make appointments in advance for a reason and they expect for those to be upheld for a reason. Oh and I was 4 minutes past the "grace period" because I got there and waiting for my dogs to pee and poop (which one of them did) before heading inside. No good deed goes unpunished with these horrible women apparently. I'll book end this with saying I've been coming here for years and have had the kindest customer service and these women were not it. One time the manager accidentally double booked me and she called me numerous times to offer the option to bring them earlier than their normal first appointment so she could accommodate. Then when I came in another groomer took the appointment from her so she wouldn't have too much on her calendar for the day. No idea what crew they had there today but I will be calling and filing a personal complaint for those women workin
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August 2023 by Ninah J.
I recently brought my cat in for an exam because he had an eye infection. The vet staff were really friendly and we were seen right away. It was nice to be able to shop around while they ran tests. This store is also huge and newer than other locations and their selection of products is great. I highly recommend getting the vital care premier membership. You get great discounts on food and litter and the exam fees in the vet clinic are free. It was also very easy to make an appointment online for the vet office. 10/10!
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August 2023 by Stella St
Wonderful people work here. Just amazing. Caring, helpful. They do love animals and do everything to help. They literally saved my brother’s kitten while other places didn’t really care. I’m so lucky to find them ?❤️
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July 2023 by Tracey H.
We have used this grooming service for year's. Today we had Jessica, she was rude. She added several up charges that no other Pet-Co groomers has. If you take your pet here, just steer clear of her. I'm sure there may be other good groomers.
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June 2023 by Mark A. Strader
Staff is wonderful. The company sucks. They give their staff no support, keep changing things but do not upgrade technology. Takes forever to check out due to two different systems being utilized and since the internet is not great there it is always slow and the staff always comments. I love the vets and staff but I told them and so did others that the company brass needs to get its act together in terms of what we are used to...access to pet records, quick in and out, transparent and stable pricing. Many in the office that day said they were leaving Vecto. Please change quickly because we customers cannot stay when everyone else is leaving.
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June 2023 by Richard Gutierrez
Nice spot for bet care.
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May 2023 by Lauren E.
This review is for Vetco... it's awful service. The appointment scheduling is a mess and the representatives are less than helpful. There are so many other nice Veterinarians in the area, I would suggest not using Vetco. Very disappointing and much better options
