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February 2024 by Connie Baldwin
I cannot say enough good things about Kristopher at this location. He has always gone above and beyond to help me with multiple issues that I had with Verizon corporate. He's smart, knowledgeable, friendly and just super helpful. If you go to this store...ask for him! You won't be disappointed.
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February 2024 by Elyssa C.
I've been a loyal customer for years but the additional charges they seem to add randomly is outrageous. They have added charges that were mistakes and I had to push to get refunded. Not interested
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February 2024 by Stephen Magee
Could not be a worse experience. Ordered my Verizon Home Internet online to pickup in this store. When I came to the store, I waited 2 hours to be acknowledged by anyone. In fact, they helped someone who came after, before me.When I did finally get help, they wanted to re-run my order and application. What was the point of me doing this online?For $80/month for Home Internet, I wouldn't expect to wait 2 hours just to pick up an online order. Seems like Verizon is so understaffed they can't even accept incoming online orders. So what the hell is the monthly subscription going to? Not to staffing and services that's for sure!On top of the extreme wait, the staff became very aggressive when I asked for a DM email to explain my experience. The staff wouldn't even write down the phone number even though I had waited 2 hours. Thanks for the attitude Tyrone, no help Sean.
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February 2024 by Hayden Tavernetti
Staff is kind and helpful but it was understaffed both days I was in the store. Wait was painful.
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February 2024 by Jacque Ruddy
I have never walked into a Verizon store, had my issue resolved, and walked out, all in less than five minutes. That is until today!! Bravo Manager who was able to assess the issue with 12.5 seconds. I stood around commenting it was too fast, there must be something amiss. Nope, all is well.
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January 2024 by kim Browne
Do not believe anyone at this company every single one lies about pricing and free phones and trade ins. I cancelled before 30 days but they were still confused and couldn’t get things working correctly before i was starting to pay second month - not worth it!
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January 2024 by Jack Goode
Kris is a freakin’ legend & he should be CEO of Verizon. Advised and hooked up our big new family plan coming from 3 different providers in 4 different states with the utmost patience- and when my niece started getting antsy he pulled a child scooter out of thin air to save the day.
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January 2024 by Leslie McBride
DO NOT TRUST THEM TO UPGRADE!!!I agreed to upgrade because they said I could get new devices and get charged less. It took two days to upgrade because of several system issues. I just got my bill and it was triple because of charges I was not informed about. Some because of Verizon’s error. My first bill was triple my prior bill and I have an additional $50 a month for every bill after. I am going to attempt to switch providers ASAP.DO NOT TRUST THEM TO UPGRADE!!!
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January 2024 by julie cho
Warning to all customers who try Verizon home internet and return equipment — GET PROOF OF RETURNED EQUIPMENT. I had to INSIST REPEATEDLY with customer service rep for a receipt and had to wait 45 minutes for her supervisor to come back from break. One month after returning the equipment, I got an email saying I owe $200 if I don’t return the equipment. Spent another ONE HOUR with Verizon who told me store didn’t ship back the equipment to warehouse. I told them that’s their problem, not mine. It’s finally resolved, but if I hadn’t insisted on a receipt, I would have been screwed like so many others who didn’t get a receipt.Make sure receipt includes account number (which may be different than your cell number) and TRACKING NUMBERS)
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January 2024 by gio galaxy gaeta anime
They also sold me the z flip5 I love this phone my dad love his s22 plus we have been coming here for years love the stuff here
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January 2024 by Leslie M.
DO NOT TRUST THEM TO UPGRADE!!! I agreed to upgrade because they said I could get new devices and get charged less. It took two days to upgrade because of several system issues. I just got my bill and it was triple because of charges I was not informed about. Some because of Verizon's error. My first bill was triple my prior bill and I have an additional $50 a month for every bill after. I am going to attempt to switch providers ASAP. DO NOT TRUST THEM TO UPGRADE!!!
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December 2023 by Steve N.
All good things come to those who wait. One of the positive factors about small stores is you tend to get better service. The negative is you gotta wait your turn. Once I was called up, all of the attention was focused on my needs. This is especially true about their employee Kristopher. The guy has a great personality, has a fabulous sense of humor all of which is overshadowed by his customer service. Just wanted to thank you for all of your help.
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December 2023 by Julie C.
Depending on who you see, customer service either competent or COMPLETELY INCOMPETENT.
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November 2023 by Colleen Lum
Booking an appointment with Sean was the best because we didn’t have to wait in line. He was knowledgeble & was very patient with us technically challenged seniors.
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November 2023 by Zoe Rayner
Don't waste your time with Verizon. Sending correspondence by carrier pigeon is surely faster and less aggravating. Terrible company, terrible (non-existent?) customer service, terrible phone service. Another symbol of the wreckage wreaked on society by unimpeded corporate monopolization. Look elsewhere for "service".
