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February 2024 by Ethelle E.
This store was clean, organized,and welcoming.Matt was patient and on point about the importance of using the most advantageous promotional deals. Helped save me a fortune on my and monthly obligations.
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January 2024 by Tasha O.
I have been a Verizon customer for 22 years and I can say the reason for it is their great employees. Me and my daughter came in to find a simple solution to fix our phone issues. But thanks to Matthew, Jose and Ramon we left with more then just a simple solution. We left with great customer service and a smile. Thank you verizon for hiring these gentlemen they were truly the best.
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January 2024 by Tiffany D.
Came in on a Saturday afternoon and was pleasantly surprised it wasn't crazy busy. We were assisted by Anthony, he was professional, honest, thorough and fast. Normally I'm not a fan of going into a phone store to do anything because it stresses me out but it was a very painless experience. Becky was the manager on duty and she was also super sweet/friendly and we were chatting to pass the time. Love this Verizon location, thanks for delivering superior customer service
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December 2023 by Susie V.
This is my go-to Verizon store. I want to give a special shout out to Naomi. She is amazing. She went above and beyond to accommodate my requests. I recently lost my husband and I came in to return his cell phone and transfer his iPad to my name. Naomi looked at my account and updated it to include iCloud storage, Apple TV and Apple Music amenities plus lowered my bill! She was able to get me $40 credit because I was being charged for cellular on the iPad but the cellular wasn't turned on! She made a suggestion to register to ZAGG to replace the screen protector which was scratched and offered to replace the new one for free. She helped me sync all my devices and was so kind, patient and professional at all times. I know there are other things she did and want to acknowledge her outstanding customer service. Thank you Naomi, you're a rock star!
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December 2023 by Miguel R.
Don't expect professional and curtious help from this location. They are human robots that can't function outside their programming. You are going to waste so much time every time you have to visit the store for returns, troubleshooting, questions, purchases, and soforth. When you buy their phones, you are going to walk out with a new 3 year contract if you want to save on the cost of the phone. You will also be charged a restocking fee for any new defective phone that you choose to return during the first 30 days. When you do the numbers, you are going to realize that it's all a marketing tactic in which you are not saving anything. You are way better off buying your phone and supplies through other channels such as Bestbuy, where you can purchase items on sale without any marketing scams or a long-term contract.
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November 2023 by Krys B.
I'm so irritated! Was quoted a price that I would need to upgrade. I came in with the amount I was told I needed. Of course the person who quoted me wasn't there. So, another person helped me. The 2nd person's quote was different & WAY HIGHER! I hate when sales people give INCORRECT INFO! WASTED MY DAM TIME!
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September 2023 by Erin L.
Shout out to Phil made upgrading and adding a new phone to our plan as painless as possible! He made the process easy and was very patient with our technological apathy.
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August 2023 by Patrick P.
Unfortunately, as it happens to us all, I dropped my iphone and broke the screen...of course, that means I need a new one and thus a visit to the verizon store. I dreaded this visit... That said, to my absolute surprise, my experience at this retail outlet was AMAZING! I did show up on Saturday morning 10m before they opened...I expected a giant line but there was only a few of us. The store actually opened a few minutes early, not a few minutes late and the staff was super helpful. Juan was my assigned as my agent and I just really appreciated him. He new his stuff, he didn't oversell me stuff I didn't need and I was out of there in under 1 hour. Thanks team Verizon for changing my expectation of the 'getting a new cell phone' experice.
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August 2023 by Juliano P.
I was taken advantage by Mónica she sold me a Apple watch and phone that I didn't need . She lied to me and now I'm left without an Apple Watch that I had purchased a month ago . I'm an older gentleman that is 88 years old.
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June 2023 by Gen M.
I attempted the link that Verizon responded with to the resolution forms and the link didn't work.
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May 2023 by J B.
I know, it's crazy. No one is ever happy with their cell company. Well, this review is just the opposite. George and Gerber were some of the best customer service people I have ever come in contact with. *First off, this all took place last year, March and June as I recall. Gerber was a manager who stayed late to make sure I got my new phone back on track and I wouldn't have to go the weekend without a phone. It was SPECTACULAR!!!! Verizon needs to give that man a raise and more paid time off!!! He deserves it. George, on the other hand, was a technical genius. (George worked at the Seal Beach store as I recall.) I needed info transferred from one old, old, old dead phone to the new one, and HE DID IT!!!!! Talk about expertise... Verizon should promote him, give him a bonus, and then have him train others!!!!!! Both of these gentlemen were life savers. I can't say enough good things. When you visit this store, ask for them. (But, recognize, they are very popular because they are so good at what they do.)
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March 2023 by Irene P.
Extra slow...almost like all employees had started that day. Nobody knew how to help or lack of. This happens every time we come in any Verizon store.
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March 2023 by Katelyn Roberts
We went yesterday and had a great experience with Flavio. He was friendly, helpful and met all of our needs. He made the process of getting new phones simple and easy. We also didn’t wait at all on a Sunday!
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March 2023 by Daniela C.
I recently made the switch from t-mobile to Verizon. Best decision ever! Flavio & Jawan we're the ones helping me out with this process. They are honestly the BEST! They made it so easy and also made sure I got the best deal & plan suited for me. If you guys are looking into switching companies and thinking Verizon definitely do it. Make sure to come to this location and ask for Flavio or Jawan to assist you. I'm so happy with my new purchase. Thank you guys.
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February 2023 by Winnie W.
Chris is prompt, knowledgeable and very helpful with my phone upgrade and accessories selection. He is attentive and makes sure data upload successfully. Other associates are very nice too