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August 2024 by Barry B
Everything that plagues the US and state government can be found here. At first one gets the impression the facility is understaffed judging by the long line and unstocked compartments that usually have the typical mailing slips frequently used by customers.
After some simple observation one gets a better insight. The employees simply do not care. They just are there for that government paycheck and free ride.
Post Office could not pick less than qualified people to do the job if they chose people by lottery or winner at Tuesday bingo... combined with laws that necessitate diversity.
Backed by beauracratic red tape, these pencil pushers operate like emotionless robots with the efficiency of an eight year old. Its not their fault tho, the post office is required to fill positions based on red tape guidelines, so in the end you do not get people qualified to do their job , nor even like their job, but rather bodies to fill the numbers and collect a government paycheck.
Like any government facility, be prepared to wait, deal with moronic regulations, and staff better suited to be fliping burgers or collecteing unemployment (which would actually be giving taxpayers more for their tax dollar money).
If this was private sector everyone there would be fired.
Fed ex or ups are way better at customer service.
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August 2024 by Sharon Parson
Good morning August 12, 2024 9:15 am. Open your doors. 10 customer in line. Poor service
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July 2024 by Beez
Erschelle had to be the rudest and meanest person ever!!
In general going to the USPS is literally a layer of Hell and I don't understand. From NY to CA there must be some satanic energy within the offices. The delivery people are more splendid to deal with.
BUT BACK TO THIS BIXBY *calling her out of her name in my head*
First of all I waited in line & and I was the ONLY one after the people she was assisting. & automatically was unwelcoming. Then Erschelle actually took the initiative to help me. So I thought that was nice UNTIL
Right away I told her I needed to pick up.
She said “How do you know you have a package”
I kindly told her Amazon said so
She asks for the name and address and it was under my Alias so ill take accountability for my alias.
However she was still RUDE AND HOSTILE. Asking me how am I affiliated with the address. I'm homeless and living in my van right now. So I package items to my best friends house.
Erschelle then gets a short philipina woman to back her up and when I tell you she was foaming at the mouth being so aggressive I had to let them know, this was uncomfortable and you guys are being aggressive and hostile.
The he moment I mentioned the word hostile the Philippine woman tried to calm down but was shaking her head as if she was possessed.
Spiritually I'm a Christian, so I was calm and attentive and I did not argue because I could see the mean spiritedness within these women. I was getting annoyed but in that moment I just said “I'm going to pray for you” & that really triggered the demons.
Erschelle said “she said Shes gonna pray for you for doing her job” (mind u the first woman who ant greeted me as laughing like a weird bully the whole time)
I said “no I'm going to pray for you because you're being mean and miserable”
I had to tell the Philippine woman about how you don't know what people are going through. I was picking up a tub so I can wash myself while living in a van. And here are these three wicked women having a power trip because they control our packages.
Its scary and unnecessary.
I encourage anyone who has had a bad experience with them to tell corporate ASAP. This is not a drill.
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July 2024 by Tyler Therapy
As a long-term resident of the area, living within walking distance of this post office for the past five years, I've experienced consistent negative energy during my visits. It's disappointing that I've had to switch to the Lakewood post office, turning a convenient walk into a drive, just to avoid the unpleasant atmosphere here.
The employees at this location seem perpetually unhappy. It's rare to see a smile or any semblance of friendliness. The overall vibe is bleak and the staff often appear disinterested and robotic. Interactions feel transactional at best, with little to no helpfulness or willingness to assist customers who may need guidance. This lack of customer service is particularly frustrating when faced with confusion over postal processes, only to be met with condescension or outright disregard.
On one occasion, I witnessed a young woman being treated with unnecessary hostility while trying to retrieve a package. She remained polite and patient, even when the staff's attitude was far from professional. Instead of offering assistance, they responded with sarcasm when she mentioned praying for them, which was completely uncalled for. This kind of behavior is unacceptable, and it was the last straw for me.
The Lakewood post office, in stark contrast, is much more welcoming and accommodating. The staff there seem genuinely interested in helping customers and do so with a friendly demeanor.
It's troubling to think that the employees at the Atlantic Ave location might be struggling with something, whether it’s inadequate compensation or poor workplace conditions. I sincerely hope they receive the support they need, whether it’s in the form of better pay or training, or even a change in staff to bring in people who are eager to help and create a more positive environment. A simple smile and a helpful attitude can make all the difference.
In conclusion, until things improve at this location, I’ll be continuing to make the drive to Lakewood. It’s a shame that what should be a simple errand has become such an unpleasant experience.
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June 2024 by Frane Sosic
Bixby Station staff always do a great job in working with customers for all of their postal needs. They are very kind and friendly, which is such a bonus for anyone, anywhere. :0)
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June 2024 by Anwat Sadat
Look, the Post Office isn't a private industry, so I don't expect much in the way of customer service. But I have to say, having a box here for the last five years has been an education on how not to do things. They are horribly understaffed. The staff they do have, they must be scared to correct poor behavior for fear of them quitting. They are slow, unprofessional and have no tact. They seem to misplace as much mail as they deliver, although I have to say they have only lost two packages of mine since they opened. They have lost others for a week or two, but they always seem to turn up eventually. This location seems to be rotten from the top down. When they get a competent employee, they are soon transferred somewhere else to be a manager. My advice is to go in expecting to leave with nothing accomplished, that way you won't be let down.
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April 2024 by Jackie Mountcastle
I haven’t been here in a while but today I noticed that they hired some new people who were so nice and friendly and kept the line moving. It was a good experience!
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April 2024 by M
I came here yesterday trying to ship a package out and I’m getting no help from that lady Victoria. She must be infamous from all these other reviews on here. Extremely rude, seems to be annoyed working a government job etc. Just because you’re having a hard time doesn’t mean you should be giving that same treatment to customers as well. Y.A.B. Victoria
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April 2024 by Chandra Mosley
Service was non existent
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April 2024 by Jaqualynne L
I had them hold my mail while I was on a month vacation when I came back to get my mail the postal lady was rude to me because I didn’t have my key I accidentally left it home I figured I didn’t need it they were holding my mail she told me next time they won’t hold my mail I hate going there I will change post offices after my box rental for over $200 is up plus there hours there open sucks
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February 2024 by Yen Loyola
I agree with everyone saying the workers here seem to be in a bad mood all the time ?. I feel so uncomfortable every time I go in here because the workers always seem so miserable. Like they’re forced to work or something. It is right next to my work so the location is so convenient. I just wish they were more pleasant. I’ve been there a couple times where this one employee talked to her customers like they were children who cannot understand. I don’t know what is up with this location, but The workers here truly give me anxiety ?.
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February 2024 by Veronica Mora
The employee taesha (I think that’s her name) was very rude and unprofessional. She is a federal employee and needs to have better customer service.Ms.Victoria on the other hand very polite.
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January 2024 by Steven J. Reyes
The worst.
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December 2023 by Darryl Knowles
The woman here are rude . Not kind to the elderly. Not helpful in a time of need.
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October 2023 by Katherine Castellanos
The ladies here have been nice to me so this review isn't about their attitudes like the other reviews have been. They are cool people. This is about the general service and disfunction. I opened a PO Box in May, and did not receive working keys for that box until SEPTEMBER. Even after they have all left notes for the repair person. I had to go to the counter and collect my mail every single visit. In the beginning I had to repeatedly reply that I had no keys when they questioned why I was there. Twice.a.week. When they finally got familiar with my face it turned into, "the person who pops locks hasn't been in." The other issue I have is that my tracking numbers and informed delivery will let me know what mail I have delivered each day. I will not see that mail in my box for 1-2 days after "delivery." One gal at the desk said the delivery person will mark items as delivered to make stats look good, but don't worry because they will eventually show up. Even when I show up well after 11am - after their stated delivery time. Frustrating. It's almost 3pm when writing this review and my paycheck and bills are yet again in gods hands. When my contract ends, I will be very happy to never see this place again.
