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February 2024 by Nathaniel Ross
Posted hours say they open at 8am but nobody was there at 8:55 with no note about any changes to business hours
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December 2023 by Brazil Uluwita
I am very sure of this UPS Store that they buy their Printer ?️ Ink and the papers ? from Planet Mars - Which is why charge $5.00 for printing a small UPS label ?️. Shame on the owner. I found the very next UPS Store charges only $.50 Cents. Therefore it is better to go to a UPS Store that buys their Printing Ink and the papers from Planet Earth ?.
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October 2023 by Simon Bradley
These guys have always done a good job and seem understaffed.
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October 2023 by Miguel Puente
UPS needs to know about this shady franchisee. Printing one black and white page is over $5?!
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October 2023 by El Cid
Excellent customer service as they are a franchise for ups and have little control on what ups does with the package after it leaves their store
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July 2023 by Heather Johnson
Went in on Friday morning to ship a parcel of perishable baked goods to send to a family member for their birthday. Told them it needed to ship quickly due to the contents of the package. They informed us that because there was a holiday the following week (5 days away) they UPS would be unable to ship it themselves, and they would ship it for us through USPS, and it might not ship that Friday. They charged us over $155. They didn't even make the shipping label until 5:30 that evening, even though we left it with them at 10:30 in the morning. The following day came, and it package still hadn't left their facility. We called to see what was going on, and we informed that our package might not ship until Monday. That would mean we would be paying over $155 for expedited shipping, only for it to take almost a week for our perishable items to arrive at their destination. We had to go and get our package back, and they refused to refund our money, stating it was store policy. We would have to wait 7-21 days to get a refund not from them, but from USPS. Well, we didn't give our money to USPS, we gave our money to the UPS Store. So we asked for the number to their corporate offices, and the girl behind the counter tried to deny us the phone number. Another person in the store eventually gave us the phone number. Our package was never shipped, because our money was not returned. It was a huge hassle, and all of our efforts to do something nice for someone's birthday were ruined. I will never go back, or recommend this place to anyone. If they couldn't fulfill their obligations, they should have been up front about it to begin with.
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June 2023 by Linda B.
The UPS store onLong Beach Road. Kudos to Josh, Jaylin and Mathew. I had a time sensitive emergency and Josh was able to help me meet the deadline, by helping me scan, copy and send important information.
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May 2023 by Amber Bowes
Worst customer service other. Should probably pay attention doing your job before charging for something that didn't need to be done. Will never use that store again. I hope my package gets where it needs to be.
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April 2023 by Carey Williams
Returned 12 items worth over $1k in one box here. Funny thing though, half of them didn’t make it to the returns warehouse at Amazon. UPS store had the itemized list. Seems like they cherry-picked the expensive ones and I almost had to foot the bill.
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April 2023 by Carey W.
I returned 12 items to Amazon worth over $1k and 6 of them never made it to the returns center. This store had the itemized list. They were extremely rude. Seems like they picked the high ticket items and I was left fighting with Amazon to get nearly $700 of my money back. I finally did, but this store seems to have a reputation for stealing packages and bad customer service.
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March 2023 by Derek E.
They serve their purpose... having this shop close by in the neighborhood is easy and convenient. Stop off often to return the Amazon impulse buy that I changed my mind about or the Shein "nobody can fit" the one leg shorter than the other trendy pants. I even take my shred these bills bag. The people here all seem pretty friendly with a quick lift of the head to say "Hi" as you walk in. Occasionally it does get busy and the customers that play 20 questions with the counter help does not speed it up. Every once in a while there is an attitude from the customer because the truth hurts...and it costs, that gets snapped back down by the quick witted counter staff...you asked. Over all it serves its purpose, quick and convenient, and obviously I will keep going
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March 2023 by EMPRESS Heather
I've been going to this specific UPS Store since I was a teen. My Aunt has a PO box there, and I used to go with her regularly to pick up the mail when I lived with her. I also have my PO box there, as an adult. The owner is very friendly and personable. I have been to other places for printing etc, but it's not the same as this UPS Store.
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March 2023 by Jason Chadbourne
No privacy. The manager does not know how to correctly measure a box. People come in to find out what you’re shipping out. Bad experience.
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February 2023 by Mike A.
Easiest place to get mail out and thank heavens for Mary! Such a hard worker who makes everything easier, once you have a pre-done mailing slip, you just walk in hand it to her(or drop it at the back)and everything is smooth sailing, plus very quick when you need to mail something out manually. Happy this place doesn't charge too much for shipping and does not charge you for pre-done USPS drop offs(some places do unfortunately). 5 out of 5 stars :)
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January 2023 by Paula N.
Fast, efficient service. I would say my only gripe about this location is that the service is hit or miss. I've gotten a few really pleasant individuals, and others are um..intense and brass. Their "thank yous" feel a bit forced and not genuine. I don't think this will stop me from going here, as it's convenient, but I will just expect to not get the most friendly service.
