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March 2024 by Julie M
I’m an RN working 12+ hour shifts, 7am to 730pm. I order from this Ulta LBX as it’s on my way home from work. Last week, Tuesday March 19th evening, I placed a pick up order for the next day March 20th after I got off work so I could have when I was to leave out of town the next morning. I arrived shortly after 8pm on Wednesday (still in my scrubs) and the doors were locked. Store hours showed open until 9pm, but there was a tacky white piece of paper with different hours next to the professional labeled sign on the glass window. The workers inside just looked at me, as I said “I just need to pick up my order”, and said “we’re closed” pointing to the taped white paper sign. I left out town the following morning for the next 3 days, and returned to work for another two 12+ hour shifts. This morning, Tuesday March 26th, I arrived at the store at 10am to pick up my order, hoping open hours weren’t changed to different time too. But now my order wasn’t there. I asked how long orders are held, the gal said “5 days and then are returned”. Will never shop there again!! Too bad they don’t understand how real working women are busy with careers that matter and couldn’t even help me with getting me my order the week before. So much for appreciating First Responders-Health Care Providers.
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March 2024 by hendrix.
It just felt like I was wondering around the store for ten minutes without any help. Kinda sucked. I’m glad another customer helped me out..maybe it’s because I’m not white or fair skinned ??
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March 2024 by Noemi Garcia
The quality of service in the salon was AMAZING my expectations were superseded by the care that was giving while my son was getting his hair dyed and while I was getting my hair cut. The ladies were amazing Maytee and Jennifer are really good stylist. Will definetly come back
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March 2024 by Shalamar Wofford
Ulta customer service isn’t the same anymore. Associates do not acknowledge your presence. It’s very rare to receive genuine assistance. Associates lack of knowledge in the products they sell make it really difficult to truly invest. One of the main reasons I loved this place was because of the exceptional customer service and expertise. This location is my most recent encounter of an unpleasant experience.
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March 2024 by Linds A
I had my credit card stolen and someone came into the store and used all my money on my card and the manager told me they aren't required to check ID'S for purchases if the person has the physical credit card with them. It's ridiculous that they don't use typical security steps to protect people from fraud like checking ID for credit card purchases on large over threshold purchases. Anyone could be holding a stolen credit card.
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March 2024 by Matt Uribezzz
Come in frequently in the afternoon service is pretty average but today I came in the evening the girls in the register ignored me while they had a conversation about their coworker as soon as I walked up the lady told me to that she would help me then continued with her conversation with her co worker while I waited another min or two I’m all about customer service and this was terrible ? they need to train their associates
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January 2024 by Sheryl Hackett
Great customer service
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December 2023 by Aimee V.
If you need hair care advice, seek out Jessica! She is super friendly and super helpful! She was amazing at helping me find what I needed!
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December 2023 by reyna mazariegos
I had a great experience today . From the consult to the finish. Rocio was my stylist and the way she communicated was great. Her customer service and professionalism was a big reason why I will return. She made me feel very involved in the process. It was a huge transition from blonde to brunette. Adrienne was very helpful as well & she did the layered cut which I also loved . They were knowledgeable and very kind , a great team . If you can choose a stylist you won’t go wrong with either of them.
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December 2023 by Calvin Jennings
Enjoyed an exceptional experience at Ulta today. I was pleasantly delighted with the utmost respect and appreciated my interaction in the store while shopping today. Lastly, special kudos to Courtney, 5 Stars Service!!!!?
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December 2023 by Janneane Rosales
So clean here and the staff is sweet. Love that they have the coffee beans in the perfume section.
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December 2023 by Javier C.
Love the location of this store. Easy to stop by and shop . My only issue is the line along the wall that interrupts the check out . Aside from that , my spouse and kids are happy.
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November 2023 by Guadalupe E.
First of all, the reason why im rating my review a one star was not because of the service I received but rather how I was treated by management. I always come to Heena for my hair style, highlights, etc. and I recommend her 100%. She is dedicated to customer satisfaction and always going out of her way to reach your full beauty potential. She is a Master hairstylist and she is AMAZING ! I have nothing but good things to say about her. But I just had my appointment this evening and I felt like she wasnt able to give her full 100% this time around because management kept pressuring her to finish. Management pressured and rushed through my appointment and I completely felt disrespected & dissatisfied and I felt the same disrespect towards the hairstylist. I know this was in no way or form Heena's fault due to the fact that management isnt suitable nor customer friendly and made her rush through my appointment which was a little over $350, which I expect good customer service. Throughout my whole experience, I even felt the micromanaging of both ladies that were managing the floor this night. Please remove these managers since they are driving away your customers. I love the customer service that Heena provides but I would not be visiting this establishment if this management continues to terrorize the customers in the beauty salon section and their hairdresser. Please do better, this is unacceptable.
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October 2023 by simone beaupré
every time I come in here the workers are rude and I ask them a question and they just look at me all weird
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October 2023 by Breezy M.
Don't do curbside pickup. You'll be sitting there all day and will need to go inside at some point so don't waste your time. Also; this shopping center is a madhouse. Way too crowded with traffic for this size space.
