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October 2023 by Lori M.
HIGLY RECOMMEND!!!! Edgar is the MAN!Edgar was very helpful, gave us EXTRA TIME, then time TO return the truck and answered calls when we arrived! Great location for FAST HELPFUL service in LONG BEACH! Appreciate Edgar! Moving is stressful enough and this location was near my starting point. It was easy pick up And drop off!!
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March 2023 by COREY W
I had a great experience renting a U-Haul at this location.
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January 2022 by cmike troy
Took me and hour to return the truck. There system socks for returns. I paid return things 9n time and no damages clean the truck and couldn't get th truck out my hands . Smh do something about that my time is precious like yours.
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August 2020 by Rob K.
Raymond refused to help us. We waited in the line for propane and he would not leave the building to help us get it.
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December 2019 by Amanda E.
The guys who work here were very helpful! They didn't try to take advantage of us because we were girls. They even gave us an upgrade without an extra charge because we really needed a larger truck for a larger amount of time. Would definitely recommend 10/10
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December 2019 by Kimberly Corbett
Great customer serviceSpeedy service
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August 2019 by Arnold
Very easy location for online/phone app orders, somewhat of a clean area. The storefront was closed when I was there Saturday morning and afternoon but I had no reason to see them.I found the truck and keys with the phone app. No problems for me. Now I know I can use them anytime.
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June 2019 by Lacy Thornton
Went here on a Friday to drop off a trailer only to find they closed 35 mins early. Was also difficult to find especially with traffic. Ended up going to the Uhaul location down the street which has longer hours, is easier to find and offers more services. Would not go here again.
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May 2019 by Barry Emmons
Easy to find but they had zero packing supplies. I can't speak to truck rentals but I only saw 1 truck there. Go up the street a mile and you get everything
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April 2019 by peter mac
Never go to this place is a scam... a liar place for u-haul complicity.. with... i want to call u-haul again..
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October 2018 by Arnold LBC
Very easy location for online/phone app orders, somewhat of a clean area. The storefront was closed when I was there Saturday morning and afternoon but I had no reason to see them.
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September 2018 by Steven Hansen
first I went to 3920 Cherry Ave, Long Beach, CA 90807, USA to drop off as I thought that was loc. No it turns out it was some tiny place at 3290 cherry one mile south. (note how close the st nos are). This 3290 loc was the designated drop off. So I drive there. closed for lunch (temp sign..not normal hrs). Some sign says to call. Person did not speak english. Called number on receipt. no humans answered. So back to 3920 cherry. they cant take 10 ft van. no space so they send me to 5880 paramount blvd (miles away) who could take it. no issues there at all. overall the process took an hour. Not a good idea to send people to tiny non uhaul branded facilities for return (that dont show on google maps as uhaul loc). this bad return experience just soured the whole rental for me
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September 2018 by Paula S.
This was the return location. U-haul didn't have a truck available for me at the location I chose, so Pete at Mission Truck Rental helped me. He allowed me to pick up the truck the day before, because I wasn't going to be done work in time to get to him, as he closes at 4 pm on Friday. He put in the computer and on my contract that I had a free day. I paid for the day, equipment, and the full coverage. On Saturday around 4 pm, the guys I hired returned the truck. They were told that I was 2.3 miles over and would be charged, and that I was a day late, so I would be charged another day. The guys informed me of this, so I called the business. The woman who answered told me that the manager would get back to me that day. He never did. The next day, I called Pete, from the pickup location, and I explained what happened. First, he couldn't believe that the guy charged me for 2.3 miles, and he was surprised that he didn't look at the contract to see the date it was due back. Pete contacted the regional manager for me to take care of this. Finally, I had a message in voicemail this morning from the manager, Roberto Fernandez. He explained that he refunded the 2.3 miles, as this overage was because uhaul sent me 4 miles further. He refunded the extra day. However, he charged me for a second day of coverage and didn't think he should refund that. I called Pete back, and he took care of it on his end. He even offered to eat the cost himself if he had to do that. When I called Roberto, he tried to give me some story about why he didn't refund me for coverage for a second day of rental that didn't exist, and I talked over him. He was trying to convince me that he had some right to charge this. Unfortunately, I have dealt with machismo in the past, and so, I didn't let him get a word in; instead, I explained to him that he can't charge someone for services NOT rendered, so he chose to do the absolute wrong thing, instead of what is right, and decent, and good customer service. There are 2 other nearby locations. Use them.
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August 2018 by El Jo
Accommodations good.
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May 2018 by John C.
I visited to get propane for an RV. The driveway is a bit packed so I had to angle the RV to get in so the propane hose could fit. A little confusion at first due to a bit of inexperience on the propane fillers part. They summoned the manager, Roberto Fernandez, who came over and took charge and got things under control quickly. He was experienced and friendly and very efficient. He even gave me a fantastic price on the propane. The usual price per gallon is $3.39. The location is busy and centrally locates in LB on the corner of Cherry and Carson Streets. I will return. Good job Roberto.
