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September 2024 by Brenda Vogelsang
Adrian, our service advisor, was great!
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September 2024 by McKenna Branham
My experience at Timmons Subaru was extremely efficient, straight forward and smooth, even choosing to buy my car on Labor Day weekend. The team that helped me was kind, patient with my questions and helpful, making my experience very easy. I had previously visited another dealership that was unhelpful, but coming to Timmons was so much better. Curtis, Yulissa and Mike in the finance department were all super personable, and I look forward to bringing my car here for service appointments because of how easy they are to work with.
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September 2024 by JK
I had a very stressful experience with Timmons Subaru, specifically with a salesman Henry Park. I purchased a car that turned out to be defective, and I believe Henry knew about the issues but sold it to me anyway. This caused me months of stress and inconvenience. I find this level of dishonesty unacceptable and want to warn others to be cautious when dealing with this dealership. I would not recommend buying from Timmons Subaru.
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September 2024 by AL Lubrani
We had an exceptional experience at Timmos Subaru. And our sales representative Henry Park was the main reason. He was extremely helpful in ordering the perfect car for us. He listened to our likes and dislikes, and together we put together our dream Subaru. It’s my wife’s daily driver and she absolutely loves it. I get to drive it on the weekends, and I’m always impressed with the handling and quality of the car. I would without hesitation highly recommend Mr. Henry Park. Trust me, he is amazing.
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September 2024 by Katelyn De La Rosa Aceves
Sebastian was great to work with and really went above and beyond to secure my desired car and ensure top quality. He was well informed and made the process fun. It was a pleasure working with him and I would highly recommend him.
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September 2024 by Neyva S
Sebastian was phenomenal in helping me purchase my 2025 Subaru Outback. He really went out of his way to make sure I got what I wanted and felt supported. I highly recommend going to him for your future Subaru and an overall positive experience. :-)
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September 2024 by Jason Kina
Henry at Timmons is great. I recently emailed several dealerships to find the best price on a Crosstrek. He not only gave me the best deal, but did it with no shenanigans. While other dealers kept pressuring me to come into the store before giving me a price, Henry got straight to it. No nonsense and respectful, and gave me some useful tips as well.
Unfortunately they only had one in transit and we ended going with another dealer because we needed the car sooner. They refunded us for the reservation with absolutely no issues. I wouldn’t hesitate to do business with Timmons and Henry again.
Thanks!
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September 2024 by Iam jj
Thank you henry for being the best dealer i have ever encounter . Hope you continue being so helpful and always easy person to talk with, he will give his honest opinion and will not force you of stuff you don't need. Superb.
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September 2024 by Michael Bartilotti
Had a nice experience working with Dylan in sales and Mario in finance. They were knowledgeable, personal, and professional.
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August 2024 by Rodney Cintron
If you'd like to buy a Subaru make sure you come to Timmons Subaru. This is my first Subaru and Adela walked me through the whole process from selecting the correct Outback to working out some great numbers. Adela was patient and helpful. I will be coming back for my next Subaru.
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August 2024 by Peter Tran
Thank you for reaching out.
By the way, this is Peter. Vinny is my brother-in-law. I was the one who discussed the purchase with Curtis Wilson, the Internet Sales Manager, on behalf of Vinny from start to end. Both Vinny and I were at your dealership to close the deal last Sunday.
Anyway, my experience with purchasing my vehicle from your dealership exceeded my expectations. Throughout the deal, Curtis was fantastic. He was accommodating, professional, and very responsive to my emails. He was (and still is) knowledgeable and answered all my questions. He made my entire process starting from my first email to him and driving out of your dealer with my new Outback Premium smooth and stress-free. Keep up the good work, Curtis.
When we were at your dealership, the floor manager, AC (I believe that was his name) came out to meet us prior to seeing Miles in the finance department. Similar to Curtis, AC was very friendly and professional, no pressure sales. And then Miles... Unlike other finance people I had met & dealt with at other car dealers, Miles was very friendly & professional. He puts finance persons at other car dealers to shame.
In summary, the entire Subaru team who I met and worked with ROCK!!! Keep up the good work guys. I would highly recommend your dealer to anyone looking for a new Subaru car.
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August 2024 by Dianne Hayward
I recently purchased my new 2025 Subaru and had the most extraordinary experience because of salesman Henry Park and finance person Miles Custer. AAA referred me to Timmons Subaru of Long Beach and they were amazing. Both were exceptionally personable, friendly, knowledgeable, and provided immediate follow up service once I left the area. I felt as if I were the most importantly, valued customer. No pressure, listened and offered information. I absolutely recommend them to anyone anywhere with complete confidence.
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August 2024 by Naomi King
Love to the service team! They are always making me feel welcome and taking care of business in a timely manner. Special shout out to Adrian for the diagnosis and repair of my Subie while cutting tense moments with a good laugh.
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August 2024 by Julius Caparas
If you’re shopping for a car here, ask for Henry Park, he’s very knowledgeable and helpful
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August 2024 by James Chu
AVOID THIS DEALERSHIP AT ALL COSTS!!
The worst customer service. I prepaid and ordered a Crosstrek as they had none in stock and were backordered. I was told it would arrive in March. I advised the salesmen I would be leaving for a wedding trip abroad that would turn into a longer vacation. I was told I would be notified a few weeks before the car arrived and that we could handle paperwork via DocuSign should delivery be delayed as the car was for my mother.
Car didn't arrive when promised. I was at the airport leaving for Mexico City when the sales mamager Peter V. called and said I'd have to come in to do paperwork. I explained I was out of country and that the original salesman said DocuSign or paperwork could be delivered to me since the beginning. I was told the car could only be held until the next weekend so I booked a last minute flight for nearly $1000 the very next week. The said they could hold the car until Sunday. I advised them my flight would arrive last Friday night and I would be there Saturday to sign for the car.
I attend the wedding but cut my vacation short to come sign the paperwork. I advised them Friday as I head for my flight and Saturday morning. No response to any of my texts. I arrive at the dealership to be told by sales manager Peter V. that my car had been sold to another customer.. a car I had custom ordered and waited 5 months for. The car they told me I had to fly back to sign in person for. The car I just wasted the last 60% of my vacation for. I was told general manager Rocky had made the decision and there was nothing that could be done. I was told they would reorder the same car and I'd have to wait again but offered me a discount. I was told that it just had to be approved by this Rocky guy and that I'd be contacted the following week.
No one ever called and I reached out a few times to just get the run around how the general manager wasn't around to approve the discount. I was like pulling teeth to just get my deposit back. I had to threaten taking them to court.
EDIT: I emailed the sales manager, general manager and the general dealership email in a thread and later filed a complaint with the BBB all within a few months. The dealer had every opportunity to make this right, but they chose to be non-responsive on both fronts.
