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October 2024 by Mila Myles
Manager has followed up with me directly twice, and has worked with resolve a shipping issue. Definitely changed my opinion, and I appreciate their service.
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February 2024 by SoCal Taz
Needed to send a package, missed a small bit in sealing it shut and saw their tape gun on the counter. I asked if they could use a small piece to finish sealing what I overlooked, they charged me $1.00 for a 6" or so piece of packing tape. Go team.I went here on a different occasion and was told that the package I was trying to ship couldn't be received by them because the driver dictates what they will and will not pick up and the driver would not take this. It was still in it's OEM box, unopened, within a plastic seal as it was shipped to me.It was suggested that I could buy packaging and when I declined I was told I could go to another store "to see if they are more lenient" which I then translated to: "you mean with better customer service". So I left, stopped at another UPS location and they took the package no problem.A lot of firsts at this McGowen UPS store, but won't be going there anymore as I have found out that all stores are truly different when it comes to customer service and sometimes it's worth driving further and out of your way to get better service.
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January 2024 by Lopez
Closes at 7pm got there at 6:43pm. They were already closed. Kind of says everything.
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January 2024 by German Flores
Great service
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November 2023 by Marie F.
The customer is outstanding the quality of service is superb the staff goes above and beyond with patience and a beautiful smile very smooth and easy going atmosphere it doesn't get any better !!!!
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November 2023 by Tina L.
This is the best UPS store in Long Beach! Thanasi stayed late to help me take photos when he was about to close and I was able to get my passport the next day. I can't appreciate it more!
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November 2023 by Elaine N.
This is the best UPS store I've ever been to. Thanasi is THE BEST. He always helps me with my packages (and I come here a lot). He also takes USPS drop offs and once was SO HELPFUL in helping me send in my passport renewal to make sure it got there. He also provides great tips on how to send things (my MIL lives in Georgia). He's also kind and friendly and I enjoy seeing him when I walk in. There is actually a closer UPS store to me but the workers there are kind of grumpy so I make the extra drive to see Thanasi! He's so friendly and helpful.
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November 2023 by Av Wong
I called this morning for assistance on a “attempt” delivery issue and the person i spoke to, her name is lily was excellent in customer service and knowledgeable.
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October 2023 by Velvet B.
This UPS Store is very nice, very friendly, very helpful, it is my pleasure doing business with this store.
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August 2023 by Annie C
I love this store and the entire team - so friendly and they always have everything ready so that I can just pick up my stuff and go. Thanks Lilli!
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July 2023 by Christopher A.
Super friendly staff. Apologized profusely when telling me the small box for my free Amazon return would cost $10. Ten bucks for a shoebox. At a shipping store. Box costs you maybe a buck. Charge me $2-$3, make your keystone, and I leave a five star review. You think you need $10 for a box on top of your profit from Amazon? The nice kid behind the counter is the only reason this isn't a one star review.
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May 2023 by alex castro
Amazing service!! They took care of use last minute, fast easy and super helpful!
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May 2023 by Yolanda F.
Great service! Assist with my Amazon return even when I arrived late. Thank you! Best UPS store around!
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January 2023 by Betty M.
I use this location for Amazon returns frequently. Today was exceptionally positive because of the customer service I received from JAMES. He was patient (my returns were complicated) and went out of his way to clarify and simplify my receipts. I appreciate the extra effort.
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August 2022 by Melissa P.
I had an incredible experience at this UPS store. He went way above and beyond to make sure that my needs were met on an important mailing project. It was efficient, lines weren't super busy, and parking was easily accessible. Highly suggest going here!
