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October 2024 by Jem
If I could give this company Zero stars I would.
They claim to have signed my elder mother up for a monthly service - and have been charging her for months. She has tried to cancel their service twice now.
Once they did not process the request and they only now canceled service after we forcefully argued with them. She has not used the car wash in a month - but they refuse to refund her for the last month and this upcoming months service.
This company seems to take advantage of elder people to make a quick buck. I can not believe that there are places that operate in a deceptive manner like this.
Update:
The manager MONICA has come back and said that my mother has used their services since July. Again as I have stated, her last date of use is September 09, 2024. My mother has not used their services since which the manager has admitted. And again, my senior citizen mother has said she was never told this was a reoccurring charge. Monica has refused to refund for the months that mom was charged and never used the service. Saying her cancellation date is 10/28/24 and they will not provide a refund for those two months.
After my mother was told she would not be refunded, she called me very upset. I am the one that told her that if she’s not going to be refunded then she should take her car immediately and get it washed. But my mother declined, too upset with everything that took place.
Monica was well aware that I would be leaving this review to warn others, as I stated as such over a phone call. If they won’t be an upstanding company and refund for services never rendered, my goal in leaving this review is to hopefully prevent someone else from falling trap to their practices.
Lastly, If you look back at the reviews, on google, on Yelp and on the better business bureau website you can see multiple instances where people have tried to cancel services and or recover their unauthorized charges and the manager either ignores cancellation request and continues to charge unsuspecting customers.
I would use caution before I ever go to this business or sign up for any of their services.
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October 2024 by Gabriela
I have had a previous car wash membership and I have NEVER had an issue cancelling. I was new to the area so I tried out the car wash and I didn’t like it. It was weird because I pulled out a debit card and the woman said I could not get a membership with it and that it HAD to be credit. It was too rough on my car and always put my side mirrors inside. I had called them to cancel and the woman on the phone said the cancellation was okay and it went through. However I got a new charge on my card, so I called my credit card company and turns out they make sure you sign up with credit so you can’t dispute the charge when you try cancelling. I am disappointed and upset. Beware of this place.
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September 2024 by Gabriel S
I always come here but it bothers me when I pull up to the window to pay for the wash and the car next to me that comes AFTER ME gets to go in first- make it make sense. ?
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September 2024 by Angela
Awesome car wash! Mario went above and beyond in 100* weather!
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September 2024 by R P
Went through the wash and got a deep scratch above the rear wheel.
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June 2024 by renee Lee
Wow!!! This is the best car wash ever! It's not close to me however i wish there was one. I asked one of the guys to do an extra scrub before i went in and he did such a thorough job! I barely had to scrub or dry after. Thank you Jesus for these people. Bless them, their families and their business!
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May 2024 by Taylor Norrell
Great job Alex thank you so much
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May 2024 by Nichole Beeks
I’ve been to Surf N Shine twice and both times were great. I get the full service for $29.99. After driving through the wash portion someone details the inside for you. I had Mario today and he did a very attentive job. Wiped down the dash, steering wheel, cup holders, vacuumed, washed the mats, cleaned the windows and mirrors. They are quick but detailed. The only issue was there was still some yellow pollen stuck to the outside of the car that didn’t come off in the machine. I was there mostly for the inside so it wasn’t a big deal for me but could be an issue for someone else. Everyone working was also very friendly. I highly recommend and will be back.
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May 2024 by Dawna Fay
Had my mom get her car washed at this establishment for one of her Mother's Day gifts. Mario did an AMAZING job on her 2009 White Honda CRV. It is definitely Shinning now. Not sure what he did but the interior and exterior are night and day difference. He was so very nice to my mom who is 83. Thank you for making my mom so happy and giving her great customer service and going beyond. You will be seeing me and my family members on a regular basis. THANK YOU!
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May 2024 by Steve Murray
What a fantastic job
Such detailed work and went the extra mile to clean outside and inside.
So happy gojng to sign up for the package monthly deal
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May 2024 by Heather S
I bought a new car 6 weeks ago, and have been really nervous about taking it through a car wash, but when I saw the high rating of this one, I decided to give it a try. I originally came for the full service wash, but when the employee called to ask his manager about it, she told me that the full service guy had not shown up for work that day. I decided instead to do the tsunami wash. The wash itself seemed fine, the vacuum was great, and they provide towels to dry off your car (they were damp though, which I thought was weird). However, after leaving, I noticed that a chunk of paint is now missing from my door. I'm just really disappointed to know that my concerns about machine car washes are justified. My car is red, so the missing chunk is very obvious to me
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May 2024 by Aidan King
Got a full service wash and Mario did an amazing job. Car looks spotless and that lemon scent inside was the cherry on top. Done in less than half an hour and looks great!
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May 2024 by John Adams
Mario was very fast and thorough. I would recommend this service experience every time I need a wash.
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May 2024 by Slime Masters
Excellent service!!!
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April 2024 by April Swafford
Monica at surf N Shine was very helpful with solving a problem for me that I had I really appreciate her help with the issue I had keep up the great work Monica
