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October 2024 by Beverly A. “Big Purple” Garrett
Customer service is really good. But I'm still having issues with there products. I wish I had never switched my phone service. After my contract I'm leaving Spectrum.
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October 2024 by Paul B (paul)
Went to pay my bill at the Bellflower location about 2 hours ago. Some rude lady training another lady was so rude and unprofessional. She asked me over and over the verify my acct info until I lost my patience & walked out w/o paying the bill!
So now the poor custumer service gets extended to paying ur bill??
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October 2024 by Brandy Tyler
This is not for the location it is for the company in general. I was having problems with my service and they offered to send a new modem and router. When I received the new ones everything was wrapped in plastic. I opened the package and noticed little black things and then roaches started to crawl out of the modem and router!!!!! It couldn’t have happened in route because it was still wrapped in plastic!!! I was totally disgusted! All they could say was wow sorry and that was it. I asked for a credit and they said here is $5. I had to clean and make sure no roaches got away.i wouldn’t recommend getting “new equipment “ from them at all.
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September 2024 by Carlos Del Aguayo
Decided to join Spectrum Tv. I stopped by Saturday and an event was being held on Pine street. (Viva Long Beach) Upon entering the store I was greeted by Stephanie. I came by to pickup Xumo boxes to complete the installation. It was a very easy process.The customer service was good.
It was about 3-4 of us there at that moment in the store lobby.
Thank you Stephanie
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September 2024 by paul p
No one greets or acknowledges you. i stood in line for about 15 min before someone asked about a list apparently they have a list i just left.
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September 2024 by Carlos Sandoval
Dean and Arsen are amazing thank you for the help!
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July 2024 by Elizabeth Ojeda de Almeida
We were served quickly and the staff was very attentive.
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July 2024 by Mario Lopez
Luis Was great and very fast customer service
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July 2024 by Emily M.
DO NOT GET SPECTRUM MOBILE. DO NOT. IT DOES NOT WORK. SAVE YOURSELVES.
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June 2024 by Dmitry Sukhinin
This is my second time coming and no one has ever helped me. Why four employees? What are they doing? If there is any problem, they tell you to call customer service. They don’t want to call and clarify anything themselves. Just useless people in the room. In addition, they are also not friendly, because I pulled them away from doing nothing.
P. S. Spectrum mobile ruined my mental health with their attitude towards me.
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June 2024 by Victor G.
Fast and friendly help!
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June 2024 by Camilo Lopez
Staff member Luis helped me with all my questions and concerns very friendly and knowledgeable. Great customer service
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May 2024 by Brittany Bosse
Awesome customer service! Staff were super friendly when I walked in and the associate who assisted me was polite, knowledgeable and prompt. This in person experience was a million times better than the service I receive over the phone when calling the general customer service number. Thank you for your help!
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April 2024 by Steven Bryant
Stephanie Felix did an excellent job transferring my phone number from another carrier and equipping me with a new phone at a very low price. She did a fantastic job. 5 star service from her and the whole team at Spectrum of Long Beach!
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March 2024 by MaryLuz Glez
Very attentive customer service answering all my questions overall I am happy with my experience in this particular store.
