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February 2024 by Rob
I have had nothing but bad experiences with this veterinarians office. It is a long and tiresome story but the bottom line is they were extremely inattentive and for some reason refused to give the names of medications they gave to my cat to another vet.The prices are ok, but don’t expect quality or compassion. Both doctors there seem to behave like robots towards animals, which is already a huge red flag. The staff is a little better but not by much; they don’t seem to care very much about the health of your furry family members and they straight up ignored me when I stood at the counter to ask a question.And FYI they give discounts for the people who give a good review on yelp, so take that into account when you’re reading the positive reviews! I will never take my pets there again.
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February 2024 by Maria Caballero
Affordable and caring ?
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January 2024 by Melissa Cox
EXTREMELY DISAPPOINTED. I brought my kitty Bubba there for a follow up after he was lost and I got him home from the pound. He has an ulcer behind his eye assumed to be associated with herpes, an Upper Respiratory Infection which is highly contagious to my other cats, and he was already treated for mange and cured. My appt here was at 11:20 but they didn’t see him until 11:50. The vet didn’t even address anything but the fact he has missing hair which is ALOPECIA. She took a skin scrape to test for mange AGAIN. I brought his entire medical record which clearly stated he was cured for mange. They took him to the back, to do the scrape, and didn’t bring him back. Then finally I flagged down somebody who said the doctors went to lunch at 12. I waited another 40 minutes before they finally met us out back to give me my cat. And I was charged almost $140 FOR NOTHING!!!!!! They never even addressed the ulcer in his eye, the URI that my other cats are at risk of getting. I asked them to give him his doxycycline which the animal control had given for the URI; and they didn’t. I had to tell her again before we took him home. I’m disgusted they completely neglected my poor boy. Now I have to find another vet to help us. I don’t have a car and it was hard enough getting him over to this place just to be treated like they were more concerned about taking their lunch than helping him.
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December 2023 by Stephanie King
The doctors are fantastic and go above and beyond! Love this place.
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December 2023 by Santa Claus
The lady with the tattoos on her neck is very RUDE!!I WAS STANDING NEAR THE COUNTER AND SHE GOT VERY VERY RUDE WITH ME TELLING ME THEY'LL BE RIGHT WITH ME AND THERE'S NO NEED TO STAND NEAR THE COUNTER!Can you say RIP OFF? They charge you $39.00 just to hold your cat and tell you she has cancer. After they told me she had cancer they wanted to charge me for x-rays and blood work (over $700). When I asked how much it would cost after that if she needed surgery and they told me they couldn't tell me, I guess they just wanted to pump me for more money. I took my cat to another vet and they didn't charge me for the first visit and only charged me $20 for blood work and found out it wasn't cancer and did surgery for a cyst and charged me what they were going to charge me for blood work and x-rays. This place is ridiculously high.IF YOUR PET HAS A MAJOR PROBLEM AND YOU DON'T WANT YOUR PET TO DIE, DON'T BRING IT HERE!!! They may possibly be good for small problems, BUT NOT MAJOR PROBLEMS!!! I know 3 people who's animals have died here because they didn't know what was wrong with them.
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December 2023 by Dan Saldana
Went to go get some medication for my dog for fleas which was told to come out to a certain amount when I go in they have me wait over an hour just for them to say I can grab the pills from the front and I still got charged a fee for a consultation. Literally so dumb
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November 2023 by F G
This is the absolute worse facility ever! They are rude and have no compassion! They killed my precious angel! Their technician that administered the shots to my dog accidentally hit an artery and my dog rapidly declined and I had to rush her to another ER vet and they cost save her due to the negligence and lack of training to their technician. I highly advise everyone to warn anyone you know to never take their pets here! I am going to sue this facility and shut this business down! I hate you all for what you have done to me and my family and what you did to my perfectly healthy baby girl! You will be shut down! You’re an evil facility that should never be allowed to touch another animal!
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November 2023 by Petra Perez
Wouldn’t leave them any stars if I could would be all negative worst experience-nightmare took a sick kitten I took in to supposedly tested positive for parvo they gave an estimate which they never gave me a copy .Never once I left the kitten there for treatment no one called to let me know how he was or if he neededother treatments I called every day to find out how he was since they are so negative saying he might make it or not to find out he supposedly got blood transfusions and that he had tapeworms I asked if he was going to get treatment for parasites that they would get back to me which they never did.Saturday I get a call he’s ready for pick up then I asked questions about treatment and that they should of reached out to me which they never did very disappointing on how they run and handled the whole situation.I ended up paying almost 2,000 dollars very disorganized place I couldn’t get answers on what was done or if it truly got done I felt overcharged angry that they didn’t care or treat me/kitten like we mattered. Took 2 hours to get my kitten or any explanations on anything so don’t waste your money/time or your pets health to these people who can’t take the time to follow up or talk to you also vet was ridiculous rush to even talk to me. Very disgusting and disappointing on how they operate there whole office .
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November 2023 by Marie Smith
Do not take you pets to this facility they lie and misdiagnosed my pet they just want money they don’t care about your pets health and mirette attalla vet is very rude unprofessional /aggressive when I called to speak to office manager in regards to services provided /overcharged they couldn’t provided what was done all lies I took my pet to another vet where all this lady told me were lies so don’t waste your pets life or money DON’T VISIT THIS VET it’s a nightmare can’t even run a facility run by incompetent Morons including this vet.
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November 2023 by Chofi Sof
Took my dog on Saturday and paid over $500. Just the consult was $230!While I was there waiting to have my dog seen for her issue, there were two dog owners with the names of Holly and Jali. The office attendants had charged their owners the other dog's fees. The manager caught the error and brought it to the ladies attention.Fast forward to today and I’m still waiting to hear about my dog’s lab work! I called and they don’t even say please hold! They just put you on hold without greeting. There’s serious customer service issues here! For the prices they charge, it shouldn’t be this way!
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October 2023 by Matthew Weathers (Matty)
They take good care of our cats. Yes, lab tests are expensive. But if they fix your sick cats, and they fixed three of ours, then it is worth it. Sometimes the cats forget that they used to like going to the vet.
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October 2023 by Kate Berry
Very reasonable prices compared to other vets in the area. Staff is courteous and caring. You may have to wait a bit of you're a walk-in. They treated my cat Socks really well, gave vaccines, and did FIV test. He had to be boarded for nearly a week (due to fumigation of my apartment), and everyone treated him like a VIP -- he got lots of attention! Thanks Signal Hill staff, we appreciate all your work!
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September 2023 by Carma Simonsen
What a nightmare. The vet called and told me our kitty had diabetes. It was a mistake. There was a mixup. Someone else's cat was not treated immediately, and our cat could have been killed if treated immediately with insulin. This could have been easily prevented if they were more organized, more systematic in their paper trail, but the doctor was handed someone else's lab results with my phone number on it. The doc did not use the pet's name, or my name, during the call. I was in shock and didn't notice this until later. People, always ask if they are talking about your pet!I asked her to hold off on insulin treatment because we had already discussed that if our 11yo cat had a chronic disease that requires expensive treatment for the rest of her life, we would sadly have to say goodbye and put her to sleep. This means that someone else's pet did not receive treatment immediately for ketoacidosis. I don't know what happened to Zeus, the other cat. If the doc had said, :"Zeus has diabetes" instead of "your kitty has diabetes", then of course the mistake would have been known immediately.Mistakes happen, I get it. I sympathize with being understaffed and overworked. I get it. They're very busy, trying to help a lot of families who love animals. But it is not just that. They are disorganized. They do not have sound business habits. You should use the pet's name when you deliver a diagnoses. You should call back when you have left someone on hold and they get disconnected. You should have a way to know who called. You should check voicemail left in the early evening, telling the doctor that you think the kitty has garlic poisoning.I called again first thing in the morning and asked them to tell the doctor that immediately because it can be deadly. Hours later when I got in to speak in person with the doctor, she still had not received that message.The only good thing I can report is that the doctor had the decency to keep our kitty another night for hydration and observation, and not charge more.I paid $800 for this nightmare. I am still shaken by this experience and feel compelled to inform the community.Thankfully, our cat does not have any chronic illness. She had an acute case of irritated bowels caused by sharing my trout dinner with her.
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August 2023 by Maria Orozco
We had both our cats spayed a few weeks back. Killa and Kitty soft paws surgeries went great! From pre operative instructions to post op appointment everything was explained well! Thanks for taking care of our little girls!! High recommend this place for all your pet needs!
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July 2023 by Elaine Deville
After 2 visits and paying over $200.00 I still have the initial problem I walked in for. They wanted to charge me another office visit to examine my dog yet again for the 3rd time and yet never corrected the problem. This place is the worst.
