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January 2024 by Britney M.
Cute shoe shop in downtown Long Beach! I was looking for a new pair of sandals. One of my favorite pairs of sandals recently saw there last day (the straps gave out and were toast; sadness). So, I thought I'd browse the sandals inside O My Sole. This shoe store sells name brand shoes from all over the world- Germany, Spain, the United Kingdom, etc. They have some super cute shoes!! And they also have a clearance rack, if you are looking for things that are priced down from the original price. As others have mentioned, the service could be improved. They don't really greet you when you come into the store.
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November 2023 by Peggy D.
I am a local shopper on 2nd St. in Belmont Shore. I walked into your Long Veach store on 2nd St. I wanted to purchase a pair of shoes. I walked the ENTIRE store! I learned that the person who was sitting in the very back of the store in your back room NEVER, EVER got up out of her chair, distracted by her cell phone or other stuff!!! I came in another day to ask a different employee who it was!!! It was your store MANAGER who did NOTHING when I tried to buy a pair of shoes! I would have FIRED her on the spot!!! Your store and company lost a sale!! I shopped elsewhere! I shop where there is POSITIVE customer service and the customer is well taken care of. The kind employee that was in the store when I stopped in to get information said she had gotten other complaints about that MANAGER!!! Retail is struggling with online sales and competition! You will never make a profit in that store with a MANAGER who sits on her behind in back doing absolutely NOTHING to sell a pair of shoes!!! Awful store management!!! I tried posting on the website! Impossible! You should close that store!
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November 2023 by P N.
I went on Black Friday because I have been eyeballing the Ethan Valdes shoes in their window for a while. Many styles were 40% off, which was great. The salesperson was polite, helpful and patient while I tried on multiple pairs of shoes and boots. The selection and service were both top-notch and I would recommend this store to anyone looking for high-quality shoes. The only (minor) negative is the lack of information on their web site beyond location addresses, such as holiday hours and promotions, but a quick call answered my questions.
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July 2023 by Grace H.
Wow I love these purple berks I got them in the Newport shopping area they had a verity of berks. I was obsessed with the purple ones it's there new color. Their costumer service was outstanding and when I am back in town I will definitely go back.
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February 2023 by Alyssa Wysocki
I’m traveling from out of state and was in need of some guidance on birkenstocks and Ely gave me such great style recommendations!! Ended up leaving with two pairs :) very pleased!
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December 2022 by Lynda C.
I have always loved this store. I love the style of shoes and the quality of the shoes. But it is also very important to me that when I enter a store that I am greeted, and that I am helped with a respectful and friendly attitude. The lady that helped me yesterday was extremely rude to me. First of all, she was on the phone when I entered the store, talking with a friend, and never even acknowledged me. Secondly, when the shoes didn't fit properly, she got irritated and walked away. She went to the register and ignored me. I will never buy another pair of shoes in the store.
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June 2022 by Kathleen M.
Bought Great sandals and boots too. Personal service is excellent! I have big feet, so it's hard to find my size!
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May 2022 by Karen P.
I went into this cute store on 2nd Street one day, after my plantar faciatis was raging all day long at work. I hobbled in and this wonderful store keeper named Wally helped me. I told her my problem and pain level and she showed me very good brands for this problem! She also showed me sale items which is so nice of her! I ended up buying THREE pairs of shoes (one for work, one for every day wear and one fancy modern pair for dancing!) She really went out of her way to help me get into the right shoes. I can't believe the difference they made! I'm pain free at the moment!!!!!! Thank you so much Wally for your expertise and knowledge in different brands! I'm very happy!! Will be back for sure
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May 2022 by Allison F.
My boyfriend and I walked in at the same time as another customer. We were not greeted or offered help but the other customer was. The woman working had finished helping the other customer. I was looking at Birkenstocks and said "excuse me, can can I get these in a size 6?" The employee looked in my direction as I asked the question and clearly heard what I said. She said "excuse me" back and I repeated myself. It was really weird because she knew what I said and her tone was rude. She immediately says "We don't have that size" then walks to the back to "check". She tells me that they don't have it and I asked if they had the same shoe in a different color. She flat out says "no". I said "thank you" and my boyfriend and I walked out. We were stunned by this rude employee with red hair and an accent. My boyfriend is a person of color. After reading the other negative reviews I am convinced of my suspicion that this experience is fueled by racism. I find it ironic that this store on 2nd Street is still in business. If your store and it's employees are going to be racist and rude then don't have your store in one of the most diverse cities in the country. I will never support this store and will tell everyone I know about mine and my boyfriends shitty experience here.
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April 2022 by Sabrina D.
O'My Sole, talk about comfort!! I have been looking for cute heels that actually don't kill my feet. Walked into a very pleasant atmosphere. The lady working was so friendly and immediately assisted me. There was also a friendly customer who told me she has been coming to this store for 9 years! No better reference than someone who actually knows the type of quality of the products being sold. The shoes I purchased have the perfect amount of cushion with thicker heels. Perfect for someone who wants to feel cute and not in pain. I will be back for a black pair in a few months. Thank you!
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April 2022 by EV A.
Allen was super helpful and considerate of me and my friend while we were browsing. He was able to find me a pair of size 6 shoes that I'm super happy with. I appreciate his knowledgeable expertise and kindness. The store is filled with European brands that are well made and comfortable. I will be coming back!
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January 2022 by Larry Fortune
They do not do any shoe repairs.
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January 2022 by We H.
I went in today. The kid working there, John was in the back stock room. Took him FOREVER for him to come out, and when he finally did his nose was in his phone. Never said "hi" never asked if I needed help, never even looked up. I had a pair of shoes in my hand, I wanted to buy. 200 bucks for a pair of shoes. But John could not pull his head away from his phone to help me. I walked up to him, and told him I would have bought the shoes had he helped me... his response??? "OK Bye". I will be also contacting the owner. That's b********
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November 2021 by Christopher Vera Tudela
(Translated by Google) Birkes(Original)Birkes
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June 2021 by Daniela A.
Employee greeted my sister and I once we stepped into the store. He was patient, kind and knowledgeable about the products. However, I wished they had the white Birkenstock's in my size :(. Still left with a pair of cute sandals. Anyways, I left with an overall positive experience.
