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June 2023 by Katherine P.
We have used these guys for a few years now and while at first everything was awesome, these last few years have been awful. Like previous reviews, the staff is very knowledgeable but VERY UNRELIABLE. We have been trying to get our tax return now for almost two months and NOTHING. They never respond to emails and only schedule appointments if you physically walk into their office. We were told after weeks of no response that our tax person was out of the country with absolutely no notice to us. This business is highly unprofessional and we are very disappointed. This is our last year filing with them.
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June 2023 by Greg C
First time using a tax preparer other than turbo tax and it was definitely worth it. I didn’t realize how much I was missing doing them myself.Uploading all the docs online was really simple with their portal and Victoria did an amazing job going through everything on our meeting.Definitely make sure to have all docs uploaded before the meeting if you want it to be smooth. I had to upload something I forgot mid call but she was very patient with me which I appreciated.My experience with this office was amazing and I would highly recommend!
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May 2023 by Greg C.
First time using a tax preparer other than turbo tax and it was definitely worth it. I didn't realize how much I was missing doing them myself.Uploading all the docs online was really simple with their portal and Victoria did an amazing job going through everything on our meeting.Definitely make sure to have all docs uploaded before the meeting if you want it to be smooth. I had to upload something I forgot mid call but she was very patient with me which I appreciated.My experience with this office was amazing and I would highly recommend!
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May 2023 by Sheri Crump
My experience has been an absolute NIGHTMARE! One thing is certain, Victoria is very knowledgeable, but knowledge is no substitute for reliability. I reached out to Victoria at the beginning of March to handle my business and my personal taxes. My initial meeting was great, but nothing of substance followed. Her staff is completely incompetent and refused to deliver my messages or provide me with the meeting I continuously requested. And when I was provided a meeting, she did not show up. There was excuse after excuse, an extreme amount of unanswered phone calls and unreturned texts. The point came when the need to call her number back to back 7 times was necessary to get an answer. And even then, there was zero accountability and tons of excuses. On yesterday, April 30th, after 5 days of unanswered texts, she decided that she would not be able to move forward. I have NO CLUE what has been done and no proof that a tax extension was filed or that my business tax status was filed. I cannot speak for her capabilities, but her communication, it is the WORST! And I am afraid of the penalties and status of my taxes at this point. I really hope she finds better staff/support, but she will NEVER have an opportunity to put me or anyone I know in this position again.
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April 2022 by G P
Victoria is very experience and her staff very professional, most of my family and friends and customers go to them,,they always do a great job, thet are always doing what is best for you,,and get the best results, I'm very pleased with them I highly recommend them.
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January 2022 by Matthew K.
Amazing job every time. Victoria, along with the rest of the associates, surpass any expectations I have walking in there. Their energy towards educating you throughout the process is way more welcoming than any big name tax company and get you more for your returns, legally I might add. Any question I have is always answered with the necessary proof or documentation to support their answers. I recommend any and everyone to complete their tax returns here. Only regret you will have is that you have not been coming here sooner!
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June 2021 by Guillermo M.
For 10 years now I have had the pleasure of working together with great people and receiving great customer service.
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April 2021 by Bikes, Beards and Beer
We tried to use their services to help our Association with their not for profit status, but after we paid them the $600 to send to the IRS somehow they went radio silent, and the IRS never got our money.UPDATE: Just over two years now that our organization entered into an agreement, to create a not-for profit, and they still refuse to refund the $600. Do not do business with this company.
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March 2021 by Mujer D.
My dad has been coming here for a while and I find them very helpful. I drop off my forms, they call me, send me a DocuSign and we are good. No issues.
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February 2021 by C C.
I'm very pleased with the service Victoria offered! My taxes were done very quick, within a day or two, and they helped me save! They were very kind and professional every time we discussed finances. Overall I am very happy with the services I received.
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January 2021 by N C.
I wanted to like New Stone Tax Services but their response turn around time is super delayed and non responsive. The staff is nice but their communication with clients needs to improve as it largely takes away from their professionalism.
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April 2020 by Chantana H.
I have the same problem and now Victoria is threading us by text and telling me and my husband are no longer to their office. My tax return haven't been done on 2018 and just found out last week, the person was going to do our tax return was left the company probably not in a good term because no one knows that my tax had not got done until I called them to pick up. They are going to charge for $25 for tax copy! (They didn't even know that they did file tax for me that time they said$25 to pick up) So wrong. They said I am an adult, I need to follow up if filed or not, not their job! Excuse me, is it their job to call the new client for their procedure or call the customer to pick it up if the my w2 is still with them and haven't done anything! Victoria was telling me over the phone that she doesn't understand my accent! So racist Now I can see that she has time to excused and made up more stories. Probably has plenty of times now since no new client or less!
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April 2020 by Peter P.
I have been a client of New Stone for about 8 years now and each year I felt more like family than just a client. It's nice to have that kind of relationship with a local business, where people remember your name or just little facts about you. I used to like that feeling when I went to the supermarket and the cashier would remember me or eating at a local restaurant. What's even better, Victoria has given me calls reminding me it's tax time! I know I should remember, but maybe it's a mental block and I forget. She remembers all the financial details we've spoken about over the years and asks me all the right questions that I otherwise would have forgotten to mention. It's just something that's lost nowadays and that's why even though I moved a little further away, I'm willing to keep using New Stone and see Victoria for my taxes. She explains things so that I understand and is well versed on the ever changing tax laws. She has always been willing to help answer my questions and because of my schedule, has worked late to accommodate me. Also, she's low key funny which makes her more relatable. So if you ask me, in my personal experience, I would happily continue to use New Stone for my taxes.
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April 2020 by Susan M.
See my original review below for the details...but does anyone else find it ironic that after 6-1 star reviews in a row (all saying the same thing about how unprofessional Victoria is), all of a sudden people hop on the scene days apart with 5 star reviews raving about "Victoria and her team?" And the snacks? LOL, what a joke. Check out the pictures from these "reviewers." The office is dark, closed AND the same white vehicle is in the reflection. A little odd that 2 different reviewers would be visiting New Stone while they're closed and the same cars are parked out front, but whatever. LOL. This should be another indication to you all that this woman is shady AF. Take note of the review dates here. I am updating my review as I finally paid off an old tax bill to the FTB (last month) that was due to another one of her screw ups from 2017. She entered the wrong amount one of our forms. From a REAL ex-client, I assure you, stay away. **Edited to add - Ladies and Gentlemen, Victoria's erratic response below is exactly what you'll get when dealing with this woman. Besides the fact that she is lying on so many levels, it's drama. No thanks. Feel free to check out my reviews if you want to get an indication of how "difficult" I am. **Edited again to address some of the issues in Victoria's response. Can't believe that I have to do this, but here goes. Really wished she would have reached out to me to resolve everything or offer a refund for incomplete business, but apparently it's easier to blast lies and personal drama on Yelp. We paid this woman to amend our 2016 taxes because I didn't list our interest in the right place and we ended up getting more than we should have. There was never a child care issue. Not sure what she's talking about. Anyhow, she supposedly amended it 5 months after hiring her to do so. Not only did we NOT get a return, but they still took the 5k out of last years return since she never completed the job. As far as 2017, she made a data entry error causing us to get bills from the FTB and IRS. We went ahead and just paid it since it was apparent that she had made the error. We chose to bite the bullet and not contact her about the interest and fees that were incurred. As far as not doing business with her at this point, the best thing that she could have ever done was tell my husband that she couldn't do business with us because of a "conflict of interest." Still not sure what that conflict of interest is, but my only guess based on her reply is that she chose to believe the lies of an ex-wife, which I won't even begin to try to defend here. Thankfully we found our current tax lady. She's sharp, charges a few hundred less, has processed our last 2 years error free, and doesn't accuse me of being envious of her looks...lol. Not that looks should matter in this issue, but someone seems obsessed with their image so I'll give mine...our new tax lady is prettier both inside AND out. The reason why I shared my experience is because we had 2 returns botched by this woman and I have plenty of documentation. The reason for the late review is that we finally had enough. We literally just paid for the final bill from this whole mess. My only hope through all of this is that perhaps this has been a humbling experience for New Stone and that Victoria has finally realized that word gets out about bad business practices. If you read the other reviews (which she still chose to ignore), you'll see that it was/is a pattern. If she's improved her service, great! I hope no one else gets screwed the way that we did.
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March 2020 by Monique H.
I have to say Victoria and her team are amazing and go above and beyond to make you feel at ease ! Great service great people !!
