-
March 2024 by Marquis Bowens
Great service! Fast and efficient! One of the workers (Travis) was extremely helpful and very specific on what was required from me when it came rebooking an oversized vehicle I presented him, he really helped me get out of there quick!
-
February 2024 by Dzmitry Makatsaryia
All the workers are slow as hell. Its gonna take you forever to drop or pick up the car
-
February 2024 by Sabbster
Helpful employees. It was quick to pick up car
-
January 2024 by Paddy Washington
Disappointment!
-
January 2024 by Eddie Girardin
Terry was the kindest man.Answered a bunch off random questions for me.Customer service was top notch.Aloha
-
December 2023 by Roger Larson
Every single time I send a truck in with ramps to unload, they tell the driver the only way they can get unloaded is to use their forklift service. So sick of them ripping people off by trying to use their forklift service to unload, they are nothing but crooks.Edit: Per Matson's response they seem to think we need a forklift service - we do not, we send in a truck that has its own ramps to unload, but every time Matson tells the driver that he can't use ramps to unload, he has to use their forklift service at a charge of $400.00 plus. So sick of these big companies basically stealing from everyone.
-
November 2023 by Kevin Brown
Garbage place. Everything is super slow. Employees are rude and screaming all the time. I will never come again here. And yes you will spend here all day because who cares?
-
November 2023 by Keone Kahakelii
What a learning experience. Mahalo Matson, for such an easy process and procedure for shipping vehicles from Long Beach back to Kauai for me.... !!See you next month, guy's!!
-
September 2023 by Flaviano Diaz
The old man who checked the cars he has a really bad attitude not good service I think he forgot to drink the medicine he don't have good service
-
August 2023 by Celine Marie
This is my 4rd time shipping with Matson and even with the approximate $300 price increases from 5 to 7 years ago .... their service is Excellent!! I had the nicest and efficient guy helping me here. Many compliments to Jay Ferguson of Matson intake....I was extremely stressed after driving all way from Colorado in extreme heat of 111 degrees some days. What a relief how smooth operation. I only waited 10 minutes with 2 people ahead of me. I arrived at 11am and I was worried about lunch hour wait. No!! They keep working through as long as customers are waiting ( at least day I was here!!) When I checked inside I didn't wait either!! I was helped immediately and was so pleasant. I hand washed car just so I followed all instructions for shipping....Thank God I passed because I was extremely nervous doing the shipment all alone. Everyone seemed pretty happy here....I was meeting other customers and seemed so chill as we waited for our ride pickup up etc. Thank God for Matson and their smooth operation...I'm know many people will need more cars after the huge loss on Maui....I'm suggesting and praying Matson will help with fire victims and give same as military discount or priority shipping so these fire victims can go " back to normal!" ??
-
July 2023 by Ryan Ato
I Picked up my car in a reasonable time, didn't have any issues and my car came back to me how I shipped it . Very happy!
-
July 2023 by Nikita Botberg
If you want to spend a whole day sending a car then this is the perfect place, I came to them at 10am and I had a car at 4pm for me.You need to work much faster or pay customers money to wait
-
July 2023 by Aaron Yeip
UPDATE: Once I was actually able to get in, the process was really simple. I was out in less than 30 min. Everyone was really friendly and you get a free vest! ? They gave me the information to contact about my previous issues and how to get around the automated service phone call so now I feel like this has been a great experience. Thanks to the people that made this experience better!I had a scheduled drop off on July 4th, which seemed a little weird to me but I showed up anyways and was informed by the SSA worker that they were closed for the holiday on the 4th and the 5th. Very frustrating because I had a rental car scheduled in Long Beach that day so I had two vehicles to drive back somehow and it caused a major headache.I was told this happens on nearly every holiday and some people drive in from way further than me. Hopefully when I return on Thursday my vehicle will be accepted. There is a also no customer service line for me to even communicate these concerns with, the automated line is no help at all. Terrible experience so far.
-
July 2023 by Enrique Valencia
Always great service, just expect about an hour wait time if dropping off a vehicle. They usually go to lunch between 12-1 it is best to avoid this time. There is a great seafood spot just around the corner to grab a bite.
-
July 2023 by Никита Ботберг
If you want to spend a whole day sending a car then this is the perfect place, I came to them at 10am and I had a car at 4pm for me.You need to work much faster or pay customers money to wait
