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August 2024 by Jeremy Dolezal-Ng
Hope this experience helps others looking for a new gym
Came here with the 3-free day pass that LA Fitness offers. The staff didn’t acknowledge it and asked to hold my ID while I checked out the facility for myself. When I came back from my workout, the staff had given my ID to the manager and ushered me to his office before I could leave. The manager (Jose) scolded me for doing a free trial and said I would be charged $20 if I tried to come again. He seemed to imply that I was trying to take advantage of the facility, when I was genuinely wanting to explore the gym before committing to a full membership. And for what it’s worth, the gym was in pretty bad condition. Not a great experience, hope it’s better for others.
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August 2024 by Will Snow
I love this 3 story gym located on PCH. It has all of the equipment needed to get and stay fit including an indoor track. The men’s locker/shower areas are always clean and stocked. Mrs. Angeles and every staff member there are approachable if you have any questions, concerns or needs. The membership prices are hard to say no to and well worth it for everything that comes with it.
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July 2024 by CJ Sanders
Getting it in
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July 2024 by Peter Conners
I’m a transgender man and I advise against all members of the LGBTQ+ go to this LA Fitness. It is not a welcoming place for members of the trans community. Ángeles Cardona was who I spoke to at the front, not only was she incredibly rude to me for no reason, Ángeles Cardona repeatedly called me a she even though I corrected her on my gender and name, and even asked me to leave the men’s restroom. Gyms should be a place where all people can feel safe to live healthy lifestyles. LA Fitness, consider talking to this staff member about the way she treats people. I asked a random member how they liked it and they told me black sludge came burbling up in the bottom of the sauna. That’s disgusting and I definitely would never go in their pool. To be treated like a criminal in a place where the cleanliness itself should be considered a crime. Shame
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June 2024 by Yoddy Muguertegui
The steam room hasn't worked for years and the sauna needs lots of cleaning
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June 2024 by Yuvi Ferrera
I give it two stars because I had a bad experience. Well, I would say that it is a problem of a person who works there. I will tell my experience, which I hope with my comment will improve the staff since one is a client and pays their membership and monthly subscription. In context, this person's name is Jazmín and that person who works there verbally attacked me when I was at the machine. As a result, Asia adopted an aggressive tone and told me that I couldn't spend too much time on the machines and that I should stop chatting with other people. to which I responded that who was she to tell me that and in that tone? Since the machines did not say how long a person could stay in them, she told me in her aggressive tone, she told me that she works there so I responded that then I was going to report her to the superiors and she just started mocking and laughing at me.
I give it two stars because I had a bad experience. Well, I would say that it is a problem of a person who works there. I will tell my experience, which I hope with my comment will improve the staff since one is a client and pays their membership and monthly subscription. In context, this person's name is Jazmín and that person who works there verbally attacked me when I was at the machine. As a result, Asia adopted an aggressive tone and told me that I couldn't spend too much time on the machines and that I should stop chatting with other people. to which I responded that who was she to tell me that and in that tone? Since the machines did not say how long a person could stay in them, she told me in her aggressive tone, she told me that she works there so I responded that then I was going to report her to the superiors and she just started mocking and laughing at me.
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May 2024 by Franz Manfredi
They have lots of treadmills and elliptical trainers. Plenty of machines and free weights. However the management could use some re training on customer service. If you need a specific question answered it’s a 50/50 chance an employee can answer it. Oh well- I guess you get what you pay for.
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May 2024 by Clayton James
This gym DOES NOT CARE about members. There have been holes in the walls from the men's locker room for A YEAR. The locker room also has had panel literally falling from the ceiling and nobody cares to fix. There's an entire panel missing. Looks like trash. They have air dryers for your hands that are from 1990 that are worthless and should be updated. Then, upstairs there are several lights that are busted, strobing constantly (I'm epileptic and this bothers me) cuz they need a new ballast or bulbs.
The holes in the stairwell are spackled but poorly and have sat that way so long guys have decided to poke holes in it again. They need to be painted finished and painted. Have you people not heard of broken window syndrome? The dividers between the urinals are also nasty. Grey piss stained paint.
The equipment has many labels worn so much you can't even see the amount of weight you're using. I spoke to a Hispanic female manager there who's constantly sitting at a training desk about all of this but she acted like it's out of her control, so then find out who it's responsible for and make it right. Yeah right. Prefer me to a phone number of some call center with someone who could not care less about pushing my request to someone above the general manager of this location.
This company is worth BILLIONS in profit every year, nearly 2 billion, in fact. If you're a member here, call customer support and complain if you want your membership dues to improve your from experience. This feels like the Walmart of gyms and that's supposed to be planet fitness
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April 2024 by Jr Jesse Ruiz
Love la fitness ? yes there the best join now thay are very caring and loving ❤️ treats you like family especially santan Valley Arizona my home gym thanks guys for all your love ❤️ and help ? ❤️ if you live there you probably already know that if not join now you will see what I mean thay take care of there customers like best friends thanks again san tan Valley Arizona la Fitness friends ? just like home lots of love to all in santan Valley Arizona friends and family C T Stef UT Juls all of you may the lord bless you all in the name of Jesus amen ?
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March 2024 by Faith
I’m excited to share my experience today and hopefully help lead the next person in the right direction. I’ll start by saying I don’t recommend LA FITNESS PCH nor Isaiah, one of their representatives. The infrastructure needs repairs and pest control. Isaiah was dismissive and wasted time. For those who don’t wish to read further here’s some alternatives, LA FITNESS Bellflower or my favorite ONE BODY STRENGTH & CONDITIONING 5 mins away, save your time folks!
Storytime... After starting a new membership with LA Fitness PCH (Angeles was helpful), I received a call from Isaiah who said he wanted to set an appointment to check my BMI and provide nutrition resources. I thought, "Wow, this sounds like a huge advantage, sure." He made arrangements to come in early at 8:30 a.m., even though his shift starts at 9 a.m. I arrived for the appointment at 8 a.m., and the receptionist recommended I check out the sauna, which had just received updates. I'm all about the sauna; it's the main reason I joined, so I was excited for the improvements to the wooden benches. This is where my experience takes a turn.
I won't dwell on the negativity, just state the facts. I went to the ladies' locker room and laid my bag down on the counter, and ladies, there was a roach on the counter, I kid you not (immediately clutched pearls). I thought to take a picture, but I decided to stay focused on positivity. I proceeded to the sauna, expecting to see updates, but there were no improvements as aforementioned. As a matter of fact, there were crickets and other tiny insects scurrying along the floor. It was absolutely disgusting.
As it got closer to my appointment, I went to wait in the lobby for Isaiah. I waited for maybe 10 minutes, and Isaiah arrived. He was welcoming and started by asking me about my day. I mentioned that I had just finished a workout with my trainer (One Body Strength & Conditioning), and he said, "Oh, you already have a trainer?" It was at this point that I realized our meeting was a consultation for him to train me. He proceeded to weigh me and asked about how I felt about my weight. I told him it could be improved. He then asked my age, and when I said "I don't do age,"(I wasn't rude its a personal quirk) he looked at me awkwardly and said that defeats the purpose and there's no need to move forward. He politely shook my hand, and I was left shocked.
I shook his hand and turned to walk out. My thoughts were that I arrived early with the expectation to discuss nutrition, and after just 5 minutes, he said he couldn't help me because I wasn't comfortable providing my age. He didn't even attempt to explain why age was an important factor; he just dismissed me.
I'm seriously tempted to dismiss LA FITNESS altogether and cancel my membership. Fortunately, there are neighboring gyms that provide better service. I try not to say never, but I honestly don't see myself returning to the PCH Gym, and therefore, I do not recommend it. It's worth noting that the receptionists are not as welcoming as you may experience at the Bellflower location as well.
In the event I do decide to return, I will take pictures and update this review. Until then, don't waste your time, people. We go to the gym to improve and get better; we can't be affected by the poor mindsets of others and poor-quality surroundings. Instead, consider trying One Body Strength & Conditioning; it's worth every penny.
I am open to being reached out to, if LA FITNESS-PCH leadership wants to connect.
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March 2024 by Andrei izotov
4438 E. PACIFIC COAST HWY.
LONG BEACH, CA 90804
they give out free passes and then demand money for them, the staff is complete. I didn’t mind the $30 (for one trial workout, as the manager said) I first went to fitness 24 where I got a trial workout and looked at the conditions. There are just unpleasant people, a non-working sauna which is supposedly regulated by the administration, the pool is not particularly pleasant to swim in, there are no tiles on the floors in the showers and there are some kind of boards lying around, there is mold in the showers. In general, this place turned out to be even worse than Fitness 24, according to the pictures the place is top but in reality I don’t want to go back , the client is wrong here
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March 2024 by Andrei I.
4438 E. PACIFIC COAST HWY. LONG BEACH, CA 90804 they give out free passes and then demand money for them, the staff is complete. I didn't mind the $30 (for one trial workout, as the manager said) I first went to fitness 24 where I got a trial workout and looked at the conditions. There are just unpleasant people, a non-working sauna which is supposedly regulated by the administration, the pool is not particularly pleasant to swim in, there are no tiles on the floors in the showers and there are some kind of boards lying around, there is mold in the showers. In general, this place turned out to be even worse than Fitness 24, according to the pictures the place is top but in reality I don't want to go back , the client is wrong here
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March 2024 by Patrick Dirks
Been going to this gym for a couple of years. It was fine at first but in the last year the quality has gone way down. The bathrooms are disgusting. The air dryer to dry your hands was broken for 9 months before they fixed it. It honestly just feels very dirty here now.
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March 2024 by T. Time
I believe this facility needs a better management to address important issues. Members rarely re-rack their weights and no reminders are posted on the walls or communicated over loud speakers.The music system is horrible and it has been neglected for long time despite several reminders. Ongoing static (sound like a thunder storm), volume level goes up & down, interruptions and sometimes you hear a talk show going on. I asked what’s the issue with the sound system; I was told they have no control over it – don’t understand why management can’t look into fixing this issue.Additionally, they allow members to bring their own personal portable music player and blast the sound volume which is not only annoying and disturbing to other people but also conflicting with Gym lousy music that is barely working.
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March 2024 by Debbie G.
Unbelievable so many machines weights out of service!! And tried to go to the sauna and also out of service. Wish I would've known f taken pictures. Totally unacceptable for the prices. I'll start looking into different gyms as this has gone completely down hill
