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March 2024 by Donna Schappell
great experience as always
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March 2024 by Sergio Regnier
The tax expert, Dawn has great knowledge of taxes! She guided me on the documentation I presented and we were able to file electronically within the same day! She also did the paperwork for my elderly parents to which they only need to sign and mail! Fantastic support and professionalism!
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February 2024 by Jamie Shunte
Jane is very helpful and knowledgeable.
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May 2023 by Jayelem M.
Don't use the app! Until this year, I always had a good experience with them and I have used H &R Block for decades, but always through a computer. This year I used the app and the tax return got lost in cyber hell! My tax preparer was great though! She took the time to re-upload my tax return, time I am sure she wasn't compensated for, so I could sign it. When I contacted customer service, they sent me to TWO other people to speak with and not a single person could help me. The IT department couldn't even retrieve the tax return, hence the reason my preparer had to upload again. There is something really wonky with the app.
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February 2023 by Jill Knobloch
Great customer service and thorough tax preparation!
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August 2022 by Angelicah Malone
She was very thorough and polite. Easy to talk to and seemed like she took pride in her work.
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April 2022 by Michael W.
Everything went smoothly. I paid my taxes right at the shop. Over the next two weeks I watched my bank account and waited for the funds to be withdrawn. They weren't. I've emailed and called 5x over the last two weeks and no response. I know tax season is over but WTH??!
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April 2022 by Steven Rhem
The H & R people were very kind and did my taxes very effectively.
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March 2022 by team Rockets
Because the lady that did my taxes was very professional and nice.
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February 2022 by The Diverse Channel
She was very thorough and polite. Easy to talk to and seemed like she took pride in her work.
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February 2022 by Leah Widman
Really friendly and so helpful
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February 2022 by C N.
Taxes this year were a nightmare. I have always filed my taxes myself online and never had any issues. Always get a 1,500-2,000 refund. Easy peasy. Last year I got married so we decided to file with H&R and now I am afraid that last years taxes were also not done correctly. We filed jointly last year and got a small refund, but did owe in state. Found that unusual but we paid it. A couple months later my wife got something in the mail about not paying her state tax. (My wife is active duty military and does not pay state tax since her domicile is Texas) Long story short, she spent over $100 to get the proper paperwork drafted to show she enlisted in Texas and have that sent to the IRS for review. THIS YEAR, we tried to file jointly again and ran into the same situation. Being told that we owe over $1,000 in state tax. Our tax professional did not seem to understand anything that has to do with military families or their domicile state. Her best "suggestion" was to file separately. Why do we have to file separately because you do not know how to navigate this situation? I spend a lot of time sending and re sending information. I could've and should've just done it on my own. My wife was so unhappy she told me that there is no way she if filing with H&R and I felt like I had already invested so much time and energy that it would be better for me mentally to just get it done and take my tiny return. AFTER I signed and PAID $140, I was called and told that ADDITIONAL information was needed because federal rejected my return. What a waste of my time, money and sanity. Awful Experience.
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April 2021 by Sofia Ringo
Elaine Spence was extremely helpful. She helped us navigate our first joint return as a married couple and helped us maximize our refund. She got us lots of tax credits that I would not have known about if I were doing my taxes myself. I'm really happy with our experience this year and we'll definitely go back.
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April 2021 by Alex Madrid
Always an excellent person helping me
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April 2021 by Beverly Tomlinson
The service I have reaceived over the years have been excellent, reliable accomplished with wormth, compassion where needed and a caring attitude.