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August 2024 by Vanessa Tortora
I had the car for less than a day, same day booking and drop off. The gentleman that helped me, I wish I could remember his name but I think it's Devon? Anyway he was so patient and so friendly even though there were a lot of other customers to help. He even gave me a ride to my auto body shop. Very kind staff!
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July 2024 by brian b
Hertz will accept prepaid reservations for times when they are closed. If you go to another location and ask them to fulfill the prepaid reservation you will wait 30min on hold and they will charge you over 200% more even though the two locations are within 5 miles.
Hertz is not sorry despite what they say below because if they were sorry they would have honored the original prepaid rate rather than trying to charge me over $270 instead of the original $97. If they were really sorry they would be offering to pay the cost of the new rental. Sorry's online doesn't pay for money out of pocket.
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July 2024 by K
Gave me a very dirty car. They really don’t care
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June 2024 by Delia Byrd
No response on rental from mothers Day
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May 2024 by Jeannine Maldonado
These people go above and beyond to ensure you will have a phenomenal experience!! Love Hertz Signal Hill!!
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April 2024 by Anthony T
I was worried about having a hard time picking up a rental based on other reviews. However, we were greeted with smiles and prompt service. Interacted with 3 employees, and they were all top-notch.
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March 2024 by Tim Hainley
Although this place is convenient and I got a good deal on a rental. THE individual that rented me the car was very disrespectful.I don't know his name he is either a young Hispanic or white male .Of course no one has name badges.
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January 2024 by Richard Sparks
Very helpful, friendly staff.
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December 2023 by Gregory Doomanis, MBA
John greeted me as I entered. I love the car he recommended.
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November 2023 by Art H
This place is a dump. Every one who works there (except the lady with the nice hat) drag their feet. The most laziest grown men I've ever seen.
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October 2023 by Ry Wardwell
Trash customer service, rude person who answered the phone on 5/22 just before close -- I was unable to get through to talk to a real person to convey that my ETA was 5:05pm -- I already have a reservation booked and paid for by an insurance company, and yet, the answer is "no, we stop taking reservations at 5pm". Already have a reservation, this person clearly doesn't value customers, and maybe both the branch and the brand. This is the kind of customer service that warrants a closer look at potential business partners. Good bye.
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October 2023 by Tino S.
Service is slow and bad, information is not provided ahead of time, most of the car are not clean and a lot of dent. It's complicated to just return a car.
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October 2023 by Sheri K.
I'm not sure why this location doesn't have rockstar ratings... EVERY time I go here I have a good experience. And I've rented from here numerous times in the last 8 months. The staff are friendly, quick to provide customer services, the cars are in good condition (and ready for pick up) and it's always such a pleasant experience. I switched to this location after having terrible experiences at SNA and LAX Hertz locations (we are talking like 2+hour waits an/or no cars available, and no reimbursement for expenses related to those Hertz issues). So this location is a true blessing. Friendly, timely, and the employees go above and beyond here.
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September 2023 by Jason R.
plenty of bad reviews on here but thats what people do... We have rented a few times and always friendly. This time we accidentially left sunglasses in car. They were closed for the weekend before we noticed. When called today, the car was already gone but the sunglasses were removed and held for us, just incase we called. Went and picked them up. Appreciate them being saved and returned, thank you
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September 2023 by Paul Maldonado
Great service
