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September 2024 by Leah Adler
I worked with Kevin on getting into a new vehicle. He was really responsive when I had originally reached out and was easy to work with when we came to the dealership. I’ve avoided buying from another Hyundai dealer closer to my house because I didn’t like the attitude or how I was treated. Kevin was a no pressure/straight forward guy which we appreciated.
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September 2024 by Salvador Campos
I have been Customer for long Time With Harbor Hyundai and I've been happy with all Department. I have always received response anytime I have Called for any Situation about my Car. I have been very happy with Rodrigo Santizo my Service Advisor He has been awesome in making sure my car was taken care of and keeping me informed with Updates. Thank You People for your Good Work. Keep It Up and you will see great result in your Business
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September 2024 by Michael O'Connor
The good: Today I bought a used Ioniq 5 SE RWD for a great price in great condition from this dealer. I traded in my old ICE vehicle and got a value equal with the Kelly Blue Book online offer, so that felt like a fair trade. The staff was very friendly and, although pushy at some points during the negotiations, didn't twist my arm too hard. Just make sure you understand the basics of used car deals and what to look out for before you walk in so you know what questions to ask when you are checking out the car.
The bad: I noticed the seat adjustment on the vehicle I was inspecting for purchase had a button for vertical adjustment (like any standard vehicle) but it was unresponsive. I asked the dealer if it was broken and he responded "with the basic model it likely doesn't have that function, which is only available on higher trim models". So, taking his word for it, I figured it was a new car seat design that didn't necessitate height adjustment, and the tilting function, which worked, would be enough to get comfortable. Well, after I tested the car some more, the vertical seat adjustment started working! I brought it up with the rep and he essentially told me that he just wasn't sure about the capabilities of the vehicle. This was a disappointment since I had asked him explicitly to look it up and find out if it was supposed to work or not. So, make sure you triple check anything that seems questionable and even ask to look at the vehicle manual (I asked him to look it up and assumed he had... clearly he did not, or, he decided to not tell me... both of which are not good).
The ugly: I assumed because this is an electric vehicle, it would come with the basic plug for a 120v home charger. Well, surprisingly, this car doesn't include one! I only noticed this after signing the contract, and had assumed it was in the cargo space where it is typically stored. When I walked back in to ask about it, my rep simply told me that it does not come with used EVs.... It would have been nice of him to tell me that before the sale of the car. Now I have to go buy a new one for around $200. You'd think they would at least offer one at the time of me buying the car.... frustrating.
BE AWARE - These are the costly ADD ONs at the point of sale:
So like most car dealerships, this location will indeed have mandatory add-ons for their used vehicles, as well as a slew of optional add-ons, which will raise the overall cost of the vehicle.
The mandatory add-ons that they don't tell you about until you're sitting down filling out the paperwork to finance the car included a $699.00 "Paint guard and door edge protector/wrap". Again, this is not optional, but mandatory. So, be prepared to pay for a similar add on.
The tried to get me to add on extended warranty ($4K) as well as a security device ($1,500), but neither appealed to me for the price.
I did get convinced to buy their 3-year paint and seat cloth "PermaPlate Appearance Protection" plan for $1500. I wasn't really interested at first, but they essentially increased the trade in value of the car I was selling them by $1,000, so as a favor back to them, I added this feature on. In hindsight, it was probably totally unnecessary, but, here I am.
Overall everyone was very pleasant, and after a few hours of driving the car, everything is working just fine. Only time will tell if it was a worthwhile deal!
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September 2024 by T Vo
Excellent Experience Buying My 2024 Elantra Limited HEV at Harbor Hyundai with Oscar
I recently purchased a 2024 Hyundai Elantra Limited HEV from Harbor Hyundai, and I couldn’t be happier with the experience. Oscar, my salesperson, made the entire process smooth and enjoyable from start to finish.
Oscar’s in-depth knowledge of the 2024 Elantra Limited HEV, combined with his friendly and patient approach, helped me feel confident in my decision. He took the time to walk me through all the features of the hybrid model and explained how it would meet my driving needs, especially in terms of fuel efficiency and advanced technology.
I never felt pressured, and Oscar was transparent throughout the negotiation process, making sure I got the best deal possible. His dedication to customer service really stood out, and he made the entire experience stress-free.
If you’re in the market for a new vehicle, especially a hybrid like the Elantra Limited HEV, I highly recommend visiting Harbor Hyundai and working with Oscar. You’ll get a great car and fantastic service!
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September 2024 by Vanessa Riggs
I had a great experience at Harbor Hyundai. Lexi and the management team were amazing!! They answered all my questions and helped me get what I wanted at a good price. Highly recommend them.
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August 2024 by Paty M
I purchase a car at Hyundai about one month ago, Isaac was the individual who helped guide me though all my questions, very patient.
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August 2024 by Todd Z
I used the Sam's Truecar site and found a used 21' Santa Fe at Harbor Hyundai that came back with an offer of $22,412 including taxes and fees. I wanted to make sure there were no extras, even though they are supposed to be disclosed on Sam's Truecar. I emailed the salesman what my offer from Truecar was, and asked if there were any dealer adds, clear coat, or protection packages. He emailed me back the following, "We do have dealer installed anti-theft, Permaplate Paint and Interior Protection, 3M door edge and door handle cup protective coverings and lifetime battery ($4496)." $4496 in dealer adds, and this is supposed to be a reputable dealer. I explained that Truecar doesn't show any of these bogus fees. This was his response, "I'll take your concern to our management team. If you do not see value in protecting a vehicle you would be purchasing, then I can understand, but none of the protections we offer are bogus, they are items that many of our clients see the value in protecting the vehicle and prevent theft loss." Are you kidding me with that garbage, $4496. If they were honest, wouldn't they offer these packages as optional. Of course not, they want to trick unaware car buyers, one of which could be your grandmother. Ask them to verify their cost on these add ons. Completely unethical, stay far, far away from this dealership.
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August 2024 by jasmine moreno
Needed an oil change and brake light done, brought it here and it was done in 2 hours. Not just that but they filled up the liquids and washed my car too. Fast and reliable service. Rodrigo Santino was really good at communicating too. The Hyundai in Torrance does not even come close to the customer service these guys have.
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August 2024 by Richard Bon
Working with Oscar was great. He was easy going and easy to work with and helped me with my many questions. I walked away with a beautiful new car and was pleased with the service I received.
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August 2024 by Ivan Pham
Bought a 2024 Elantra SEL. Likely not buying car here again for the after service is none existing.
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August 2024 by Richard Lindemann
Mike was awesome above and beyond
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August 2024 by Steven Wirth
Just purchased my 4th new car and think you should all give them a try- friendly folks, fair deals and comprehensive service.
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August 2024 by Emily M.
Today I met with Mike to help me figure out what kind of car makes sense for me, and he was so patient with me. He let me test drive an Ioniq 5 and Tucson and gave me all the financial info I needed. It meant so much to me that he didn’t pressure me to drive off the lot in a new car the same day so I have more time to look at my budget. He answered all my questions, let me have all the coffee I wanted, treated me fairly and respectfully, and overall earned my trust. I plan to come back to Harbor Hyundai and want to thank Mike for being the best car salesperson I’ve ever experienced.
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August 2024 by Arunkumar Muthalampet
My recent car purchase at Harbor Hyundai was a breeze! I especially appreciated working with Alfredo Martinez. He was incredibly friendly, helpful, and made the entire process comfortable. His communication via email was prompt, upfront, and transparent, which allowed us to reach a swift agreement on pricing. Overall, a very positive experience thanks to Alfredo's excellent service.
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August 2024 by VincetheHatMan
Mike our sales rep is courteous & professional. Go see him ?
