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January 2024 by A W.
Overpriced and very snooty! Stunningly slow service! Convenient to my house so I kept going until they charged $20/solder on a simple chain bracelet that needed 10 reinforcements. Job took 20 minutes.
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July 2023 by Vaughn B
Excellent customer service and a fair price on a large custom gold bale for my Chai charm!!! Very lovely people and this is one of the few jewlers that has a shop where then can fix, craft etc. your jewelry on site! They have a beautiful selection and if you want something, anything, custom made, THIS is THE place to go in all of the greater Los Angeles area. Thanks again guys. Will be back again soon. -Ryan
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June 2023 by Johnny V.
$30 for a simple battery replacement. NO ! Be reasonable. I walked out. Sorry too pricey
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April 2023 by David Villatoro
I went with a friend who needed to get her ring adjusted/fixed since it was a bit smashed. Charles was able to repair the ring to look good as new but it was slightly undersized for the finger it was meant to be used on. Luckily he managed to increase the size of the ring for no extra charge and the final result was amazing! Now the ring fits perfectly and my friend will be able to enjoy it after over 15 years of not being able to wear it. Thank you Nuket and Charles for the quick, professional, and exceptional work that was done on this ring! Highly recommended!
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April 2023 by Anthony Carson
Did an amazing job,I went this place to get my Galaxy pro 5 watch fited,they made me a watch band that perfectly fitted.Thank you!
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November 2022 by Beach Bums
Excellent jewelry repair. They also had a lot of beautiful items. They were also very kind to my girlfriend and I.11/10
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November 2022 by K1nG B3N
Over-priced service.Paid $30 per watch thinking I was getting great service on my watches. Battery replaced on 3 of my watches lasted 6months. All which were Anniversary gifts. One was damaged, chrono hand loose and hour marker fell off loose in watch. When receiving watches they make you sign waiver of responsibility in case anything happens to them when you take possesion. Wife was not happy, but WHY would I return so they can finish destroying them. Definately go elsewhere.
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October 2022 by Au T.
I've been here twice to resize my little frog ring and I'm satisfied every time! They even polished and cleaned it during the process and its never looked better. They also did it within 2 days which was awesome.
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July 2022 by Bethany O.
Another review mentioned getting quoted $261 for a ring resizing. I had the same experience and asked that they just measure my finger instead. They did... and charged me $15 for the effort. I walked in hoping to use this shop to design my wedding band but was so turned off by the customer experience. I went to another place where they resized my ring for free (and went the extra mile to add bumps inside the ring to prevent spinning)... they definitely got my business when it was time to purchase wedding bands, not Gems & Jewels!
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July 2022 by Brian E.
My wife recently took some inherited jewelry in to be appraised and was told max value was $1500!!! I told her to get a second opinion and guess what? It came back at $6700!!!! I recommend staying clear of this place!! Only word I can think of is "thieves" *edit* Not only was it appraised at $6700 That is what they bought the lot for!!!
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July 2022 by Esmeralda Ortiz
Went in to get some earnings last minute and the woman who helped me was super sweet and helpful making recommendations. I'll definitely be coming back in the future.
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June 2022 by Lauren Steele
I dropped off 2 necklaces to have sauntered. Both came back longer then when I dropped them off. The receipt said it was dropped off 22.5” when it was dropped off at 19.5”. She tried telling me I didn’t remember how long my necklace was. I went back to show picture evidence of where it used to sit on me and they told me I was incorrect or that it was sitting sideways in the picture. It is extremely obvious it is sitting lower and the receipt says they added 2 inches. Said I would have to pay to have it back to its original length. Would not recommend them to anyone. Just wanted my necklaces at the original length and then tried to gaslight me that they didn’t add material when looking at the necklace they clearly did.
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May 2022 by Josue Meza
Charles was very informative and absolutely wonderful to work with. Our ring came out perfect. We enjoyed the entire process of creating our ring and would highly recommend to anyone wanting to create a special jewelery piece!?
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May 2022 by Delia Fernandez
Everyone who has jewelry they love wants a jeweler they can trust when they need repairs. A friend recently asked me to get a second opinion on repairs for six rings she really cherishes. She went to a jeweler near her home in WA who quoted her $4,300 to “fix” her rings, saying every one of them needed a major repair (!). She was really upset, naturally, and asked me if I could get her a second opinion.So I took them to Gems & Jewels because I know they have a professional bench jeweler on site. His opinion? Only two of them needed fixing, one to tighten two stones that were channel set — a minor fix —and another one that we knew needed to have the shank reinforced and then resized. The other rings were FINE. Total cost for the two rings was 80% less than she was quoted by the other jeweler!It really makes me angry that the other jeweler tried to rip my friend off that way, and I’m really, really glad I know of a place I can trust with my jewelry. And yes, I’ve definitely also purchased jewelry from them, which I’ve also been pleased with. I am just so very happy I found Gems & Jewels!
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May 2022 by Avelina January
A very good place that has a high standard of conducting business and the end products are remarkable. There attention to details are phenomenal and you won't be disappointed. Recommend if you are in search of a trusted jeweler go to Gems & Jewels.
