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March 2024 by Tyra C.
Lets just dive into it. I got into a car accident and needed a car for a while. They called me first, which I was shocked about, and sit up an appointment for me to come and get a car same day...with no hassle. I got there, and they were no super busy but they did have a customer who was on the phone with her lawyer and taking up all of their time. I'm like mmmm...hello lady, take the conversation over to the corner so other people can be served. Anyways, once she was done, I was next. I was presented with a car, it was nice from the outside to the inside. No problems. The next morning I went to get in the car... warning sign comes on...Tire Pressure. I'm like oh no, I have to call them because this unacceptable. They were polite about it and told me I could come and exchange the car at any time. 20 minutes later, ya girl was up there. Because let's not play. They were busy busy! Once it was my turn, I went to show an employee the car and she found a nail in one of the tires. She pointed out to me and then asked me was that there before I drive away or after. LADY don't play with me. Why would I take any car if I knew it had a nail it? I told her no and told her that she needed to put me in another car because I'm at work and I needed to get back, quick. She then went back inside and BOOM! I was given a new car. After, I had no trouble. It got me where I needed to be and back. Once it was time for me to pick up my car from the shop, I called and was told that they would take me to go and get my car. Shout to Kevin, Marvin, Cole and Alex for helping me during this difficult time. They are amazing.
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March 2024 by Geri H.
We had a pleasant experience going through this location for our rental, Vanessa foreman was our contact person and she treated us like she was our good friend! She was patient with us as we were indecisive and was so sweet to offer us many options. I would definitely come back here if I need to!
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February 2024 by Jay Kush
Above and beyond great service the staff at this location are super hero’s amazing in every aspect of the job I am grateful I got to experience the amount of love and support the team provided to friendly smiles and great welcomes to a ride back to my location with a amazing smile thank you I will be back !!!!!!
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February 2024 by Albert I.
Worse customer service. Was better when Jason was in charge would never return here the wait is ridiculous
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February 2024 by Roger Lum
The representatives were very pleasant and professional. They went above and beyond during a busy time to make the situation the best it could be.
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February 2024 by Todd Hess
These guys are amazing. I needed a 15 passenger van in a pinch and they got it for me. Very helpful staff and very attentive. Rent here with confidence!!
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February 2024 by Rachel Hill
ms Vanessa hep me from start to finish i most say she a very beautiful person customer servicer was outstanding thanks
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February 2024 by Antonio Suarez
good people
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January 2024 by Doralene Beasley
My experience with Enterprise rental has always been great, I always go to the Artesia Blvd location in LB the customer service representatives are awesome very helpful and always greet you as soon as you enter the office keep up the good work and Thank you
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December 2023 by James Ryan
The staff here was super nice and helpful who made my rental experience fast and easy. I had a reservation at a different office but they were able to move it over and accommodate me. Thank you to Kevin, Alex, Marvin, Cole, and the rest
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December 2023 by Angel Arroyo
Great service. Great cars, wonderful people over all. Great ?
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December 2023 by Tori H.
I went to enterprise to rent a larger vehicle big enough to accommodate 4 people & all the stuff needed for road trip/cabin stay. The young lady suggested a white 2022 Chrysler Pacifica "a mom van". I was definitely apprehensive but when I tell you it was definitely the best choice! Super nice on the inside & spacious! The process of renting it was painless took less than 1 hr. They washed & vacuumed it out. Decent price, $83.98 a day, 3 days $251.94, $283.85 after taxes; decent. I have my own insurance, so no charge for that. The following day the manager reached out, I thought that was great customer service. Went to drop off after my trip, I asked could they provide me with transportation to the Mercedes dealership in signal hill where my car was. The young lady told me to take it to the signal hill enterprise location instead for drop off because it was out of her drop off range. Understandable, good advise. Definitely recommend.
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November 2023 by Amber D.
Thank you so much Sam for your help! Made it quick and easy I'm very satisfied with your service Ninfa D
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November 2023 by Anselmo Cardenas
I'm very disappointed and sad that our family vacations got ruined for the incompetence of this office of car rental. We reserve our car rental 3 days prior our pick up date. We suppose to pick up our rental Wednesday 22nd a day before Thanksgiving. we wanted to spend our Thanksgiving with family up North we needed a 7 seater vehicle because I was taking my mom with us so we thought of renting a bigger vehicle. Our pick time was at 9am we got there on time to be told that they were getting the vehicle in with in 30 to 45 minutes wait. we waited for a hall hour than I asked how much longer we had to wait because my wife had to go back home with our baby we left with grandma if I can stay so she can head back home but they said she had to sign up for the last paperwork to release the vehicle so we waited for another hall more hour than we asked again what was taking so long. that we suppose to come and pick up our car rental reservation than he said that they were looking for one this was ridiculous after we reserved for 3 days in advance they were verly looking for a vehicle for us than he said if we wanted to go home that they will call us back to pick up our car reservation. 1pm no call I had to call them back to be told they were still looking for a vehicle. 3pm the manager Cole didn't even want to take my call no more at this point we lost all hope I had to inform my family that we were not going to make it because our car reservation didn't honor our car reservation. they were very sad that we had a very long time we dint see each other we lost our hotel money we had reserved for our staying I call my sister if she now wanted to come over to pass Thanksgiving with us. We had to go to the store and get ready for Thanksgiving Dinner after we did all that at 4.45pm they call us back that the car was ready to pick up ??? I wasn't going to call my sister to tell her to dont show up because they finally found a vehicle 45 minutes after they closed so we had to cancel at this point. I was very mad and disappointed ? pls call back a day before ur pick up date to make sure ur vacation don't get ruined. and worst part that they didn't even offer a discount for a next time if there was going to be one.
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October 2023 by Rodney P.
First Class Treatment By Their Employees. You can't go to better place. They treat you with kindness and respect. Thank You for everything
